Uber Eats (uber-eats.co.uk) has a 1.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 99% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
Be careful when using Uber Eats. I was shown one final price at checkout, but the amount charged later was increased drastically without my knowledge or explicit authorisation. Customers deserve transparent pricing and clear communication.
Disgusting customer service. Driver took hours to arrive and then didn’t contact me when he claimed to have arrived, then the order just got changed as ‘completed’ without my knowledge. It is clear the order never got settled as I never gave the driver my PIN so the driver just gets to keep my food and I get charged for absolutely nothing ??!! This is criminal! Tried to get a refund but they claim that the driver tuned up at the location. The location was a hair salon which was open and I was there so — do not lie blaitently to my face ! Avoid this awful business!
Rubbish customer service, you can literally get sent inedible food and have to just accept it
I ordered some pasta for delivery from an Italian restaurant and - 40 minutes past the given delivery time, which was just constantly added to - received an order from an entirely different restaurant. Yemeni lamb and chicken dishes - I have been vegetarian for over 35 years. Even trying to raise the problem with Uber Eats was extremely difficult, the only apparent avenue the chat box which wouldn't load. Eventually I managed to report the issue, after far too much time spent Googling, including a picture of the receipt for what I actually received, as they requested. I got a response saying that I won't be refunded (remember that I have paid for an order, waited hours, and not actually received any food other than meat that someone else clearly ordered) because my order and what I received 'match'. Which is utterly ridiculous and very obviously not true. I have spent hours and hours trying to get a resolution on this. The latest email from them says that they can't do anything without a picture - which I submitted in the very first instance! They are just repeatedly fobbing me off and messing me around, wasting hours of my time, causing untold stress, and have taken my money! It is absolutely disgusting and my next step will be to report it to Trading Standards.
would do 0 but can’t, ordered food over an hour ago, changed drivers 3 times, eventually said there was a driver was waiting for him for 20 minutes before getting a message saying “subways closed mate” it closes in 2 hours….
If I could give it a zero I would. McDonald’s breakfast and drink took 40 minutes to deliver and was completely inedible. Freezing cold after being sat in a delivery drivers car for 30 minutes while he drove around the town. Customer service were rude and useless, no refund given despite not being able to eat my meal. Will never use this company again.
Still the worst company, you don't care about people, all you care about is yourselves, I placed an order through mcdonalds app, order was cancelled and they don't give you the money back straight away which is very unfair to be honest when you haven't got a lot and with the cost of living aswell on top. UBER EATS IS THE WORST COMPANY EVER AND IT ALWAYS HAS BEEN By the way I forgot to mention they never read any of these reviews they just don't care as a company
I just purchased a takeaway..and for the change of owner the previous owner told me to register with them..they asked for all documents and things like that..and i gave it to them..and then all of a sudden they refused my application coz they said they can't prove my entity even though i have sent them everything even the bank details..they love fooling around..don't trust this people..they are no good at all..they just let me wait for a few weeks for doing nothing at all..
It’s ridiculous the service of Uber Eats. Twice now I have had it where drivers have gone to a petrol station or clearly fulfilled another order as stopped off at McDonalds and delivered to a person before us. I also had it that we were delivered raw in the middle chicken when I was 37 weeks pregnant, the restaurant offered our money back £50 but Uber Eats only offered £6 for the dish.
Absolutely horrendous customer service. I placed an order at 8:00 pm, and by 10:25 pm it still had not arrived. I contacted the restaurant several times and was repeatedly told that the order was coming, but nothing ever showed up. What made the situation even worse was that Uber Eats gave me no clear option to cancel the order or get immediate support. I was left waiting for more than two hours with no food, no reliable update, and no proper resolution. Uber Eats should take responsibility for the restaurants operating through its platform and should not leave customers trapped in situations like this. The restaurant and Uber Eats completely ruined my evening. This experience has seriously damaged my trust in the service, and I will be much more careful about using Uber Eats in the future.
Didn't honour discount code, faiked tocapply 2 for 1, and then food arrived stone cold. Truly awful
Worst services ever, do not use, they behave like scammers, non existent customer service, worst food delivery ever, hope bolt will be available in all uk eventually, as uber is ridiculous👿👎 waited more than 3 hours for the last 2 orders, food was cold and disgusting, hope they disappear from uk, scammers
I think my onest opinion of this experince is getting worse either the drivers hate the work or arent getting paid really well anymore either way i keep having issues where drivers keep refusing all the time now and its not a cheap service either.
My food arrived completely cold and when I asked for at least a partial refund they completely refused. In future I shall just pick it up because this is a ridiculous service
Dreadful customer service I cannot speak to anyone I ordered 12 do uts for my twins birthday on promo but only received 6, so jmwe had to split the donuts! And now I have been charged twice! £24.78 for the original incomplete order and £17.15 for the 6 donuts! They say I will get a response in 6-12 hours but it is now Sunday and I first messaged on Friday... out of pocket and not received order! Not ok.
Placed an order and tracking said that driver was picking up order then a few minutes later tracking said oops, finding another delivery person 30 mins later food arrived cold, contacted customer service and when I asked for a reason why driver had changed and if my food had been left lying chat was terminated, worst customer service ever not even interested in helping you. I will not be using Uber eats again
The worst customer service I’ve ever received. I ordered a gluten free brownie (which should arrive in plastic wrap with multiple gluten free symbols across it) and received a standard brownie, in a paper bag packaged with a gluten toastie. This is an extreme allergen violation, and they refused to refund. I was an uber one member that orders multiple times a week. I’ve now cancelled my membership and deleted the app out of absolute disgust of thinking it’s okay to put people at risk. How they can’t understand that an order can be for two people one with allergies, one without shows that the customer service team don’t have a brain cell between them.
Would rate 0 if I could. Ordered a dominoes for when I got in at 1 am, then got notified it would be delivered at 11am. Cancelled the order immediately, which I got charged for. When I questioned the charges, they wouldn’t refund me or deliver the pizza which I paid in full for. I’ve made countless orders with Uber over the years and expect to be treated better.
Our food was delivered to the wrong address we contacted support and was told we would not get a refund or replacement we had to track our food down and when we got it an hour later it was as expected stone cold we will not be using uber eats again
Awful company ordered McDonald’s through the app and delivered by uber, the meal was missing and just got a Coke and chips - didn’t even order a coke! Contacted customer serviced said refund refused tried four times, drove to McDonald’s had to buy the meal again, send uber the receipt same response refund refused due to policy, when I asked can I see the policy each time the chat was ended. I asked to raise a complaint the chat gets ended. Awful customer service.
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