Uber Eats (uber-eats.co.uk) has a 1.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 99% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
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Chris Chaperon · 3 reviews · Experienced 2026-08-06 ·
★★★★★
They bombarded my with emails saying Id…
They bombarded my with emails saying Id got £12 uber eats cash. I selected the option to use this as part payment for my order but they charged my card the full amount. I ordered onion rings, chips ect to go with the steak id ordered. The driver turned up asked for ID was happy went away and then rang saying he had to come back to get a pin number (he clearly wasnt an experienced or even regular driver as he did not know the process) He was unable to communicate effectively with me. i contacted customer support regarding the problems with the discount and id been left with a steak dinner without any steak. To say they were very poor is an understatement, they did not read the content of my messages and they were either AI or humans were replying from a script without any understanding the language or context of the complaint being used. Please do not use this service there are plenty out there. In a nutshell they do not give a single F about their customers
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Heliex Run · 2 reviews · Experienced 2026-08-07 ·
★★★★★
I’m taking these guys to court istg…
I’m taking these guys to court istg they keep robbing me. I ordered a vape and food and they’ve tried to verify my ID but the system wouldn’t upload it therefore they took the items back however I never got a refund. Yall use just eat.
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Catherine · 14 reviews · Experienced 2026-08-03 ·
★★★★★
Uber eats
Uber eats , food delivery. disgusting food messed with items missing dobnot reccomend these people and they can not be trusted third party i dont give a shit attitude.. establishments that hire should fire upon customer complaints they can be tracked through delivery by food order. stealing customers food and bad delivery. constantly . Scrap uber delivery skanks.
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Jordan · 3 reviews · Experienced 2026-08-02 ·
★★★★★
NOT EVEN WORTH THE 1 STAR
I’d rate it less than 1 star if I could. When you order a hot meal you expect to receive a hot meal. Due to an error made by the driver my food arrived stone cold, certainly not what I had paid for.
Upon raising this with uber, there policies must state that cold food is fine to be served to customers. As they’re basically refusing to look into their drivers error. Basically told me where to go.
If you order food in a restaurant and when it arrives it’s cold or doesn’t appear to be what you’ve ordered. The restaurant would either replace the food free of charge as it’s not your fault, or the order total would be amended to match this. How is this any different?
I raised this straight away with uber, was met with copy and paste rubbish. I then asked for it to be raised as a final complaint, I’m still actually waiting for someone in chat to respond to this 4 days later. I had to reach out through their social media to actually get a response.
Once again met will a load of rubbish copy and paste templates. Not only do we get treat like we’re robots because agents can’t sympathise with customers, just simply follow scrips like they’re also robots.
Absolute joke of a company, multi billion pound organisation. It’s not a wonder serving customers stone cold food and expecting us to just accept it as if it’s ordinary. Pathetic, and the customer service skills are just as bad.
AVOID LIKE THE PLAGUE THERE’S PLENTY OTHER DELIVERY MERCHANTS OUT THERE
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Sue Bernard · 16 reviews · Experienced 2026-08-06 ·
★★★★★
Whole bag of shopping missing
Whole bag of shopping missing, spent over £30 to get £5 promotion off so basically waste of time as only refunding missing items & have lost out on £5 promotion. I'm housebound so now have to reorder but will now use either Just Eat or Deliveroo and hope for better service - second time I have had a bag of shopping missing - dreadful service
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Phoebe · 1 review · Experienced 2026-08-03 ·
★★★★★
Wrong order - no refund
I placed an order for 20 chicken nuggets, fries and a large Coke. I instead got 9 nuggets, a plain cheeseburger, fries and a Coke. When I sent photos of receipts and pictures of my order to prove I’d received the wrong order, they did not answer me for 48 hours and their response was I could not get a refund. I went back and forth for a while before they just started ignoring me and saying my issue was resolved. So I was ultimately left with an incorrect order and paid significantly more for the items than they were worth. I’m disappointed in their level of customer service, it’s truly shocking there isn’t a better way of contacting them nor is there an official complaints centre. Ultimately I was an uber one member but after this, I will be cancelling it. There are better delivery services out there.
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Ray Phillips · 3 reviews · Experienced 2026-08-05 ·
★★★★★
Absolutely the worst customer…
Absolutely the worst customer service!!!. They charge the earth an then when there's a problem they dont care wont help and put up so many hurdles not to help you disgusting.
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NICK WILKINSON · 3 reviews · Experienced 2026-08-06 ·
★★★★★
Don't bother
Don't bother. use just eat instead. No refunds, charge you full amount again for cancelling. Stay well away. I thought it was a one off, this was the 3rd time. 2 hours and stone cold food
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customer · 19 reviews · Experienced 2026-08-01 ·
★★★★★
MISSING ITEM - NO REFUND
DON'T ORDER FROM THIS COMPANY. THERE WAS A MISSING ITEM FROM MY ORDER, A BOT SAYS I AM NOT ELIGIBLE FOR A REFUND FOR THAT ITEM. BAD CUSTOMER SERVICES - I HAD HAL FROM 2001 A SPACE ODYSSEY.
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David Thomas · 37 reviews · Experienced 2026-08-05 ·
★★★★★
Delivery arrived damaged and entire…
Delivery arrived damaged and entire order was spoiled. I couldn't call anyone and go4 my support chat dropped 4 times.
Awaiting answer now but it nearly and hour later and I have to work.
I won't be using uber eats again. Ever
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Becky Kemp · 6 reviews · Experienced 2026-08-04 ·
★★★★★
BUYER BEWARE
BUYER BEWARE. I've generally had good experiences with Uber Eats, but this issue has completely changed my opinion. A food item was missing from my order, yet the automated refund valued it at just £1.73, despite the missing item being £9. I've been unable to talk to a human despite repeated attempts. Very poor service and you will lose money if items are missing, I had evidence it never came and customer service is nonexistent. DO NOT USE if you value your money. It's a SCAM. I have uninstalled, thank god we have many more reputable options to choose from.
This company does not understand that the contract is based on the trust they will fulfil the order and correct it if it's wrong. The very first time it went wrong for me, they've just said "oh well we're keeping the money". Can't be trusted. I will just order directly from the store for a cheaper price anyway, what's the point in using the middle man if the middle man is not going to help you? Why are we paying a premium on top of just ordering it directly from the store, for no extra value or protection?
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cassandra c · 15 reviews · Experienced 2026-07-27 ·
★★★★★
NO REFUND FOR INCORRECT ITEMS!
I am a pensioner, unable to drive, and a frequent and loyal customer. I've had problems before with incorrect items and although I have sometimes had to escalate the matter, ive usually managed to get a refund. Last week I ordered 2 packets of egg custard tarts and recieved 2 cartons of eggs! I immediately contacted chat and as requested sent a screenshot of the order and a pic of the eggs. I was told I was not eligible for a refund as they had made numerous ones in the past. I pointed out that the number of refunds was only equal to the number of THEIR mistakes. They still refused. I then said on what planet were eggs and egg custard tarts the same and why should I pay for their mistake it was basically theft, nope, just 'sorry for the inconvenience'. It's disgusting and if I was able to drive I would never use then again, they rely on vulnerable and housebound people, shame there is no way to report them to trading standards.
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Rele Yeye · 11 reviews · Experienced 2026-08-04 ·
★★★★★
My food was not delivered
My food was not delivered, the Uber driver said l used the restaurant's address as my delivery address. I asked if l can come and pick up my food from the restaurant since he wasn't willing to deliver it and he said it will be disposed of. Doesn't make any sense at all. If an order is made to the restaurant it's clearer and error. You would expect a call or a request to pickup the food.
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Lolly · 4 reviews · Experienced 2026-08-02 ·
★★★★★
Would rate zero if i could
Would rate zero if i could.
I received somebody elses order, and despite repeatedly providing evidence and messaging i have had no reply using the support function in the app or website. I cannot find a contact numbers in the uk to speak to somebody about this and I'm now nearly £35 down for food i never received. This is theft! The order i received was not even close to the value of the order i placed, and was inedible anyway as it arrived stone cold as though it had been in the drivers car for the day.
I'm honestly furious, I'm losing hope of getting my money back so my next step is to raise it with my bank as services/goods not received and see if that can get the ball rolling.
Absolutely disgraceful service... or lack thereof.
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Bonney · 3 reviews · Experienced 2026-08-04 ·
★★★★★
Fraudulent company
Fraudulent company, useless help and they should be shut down. Ordered items to an address (which I have confirmation of via email) and uber eats sends it to the other side of the city. They then tell me that I should arrange the delivery with the driver… sorry Urm but then why am I paying you a service fee for. No refund mentioned or issues and no remorse. Never using uber eats again.
The app took the order for the restaurant that was closing in half an hour. It kept showing order is being prepared and I couldn't do anything, cancel or contact the support. In the morning it showed that my order was delivered at night time which is not true, cause the restaurant was closed for few hours already. Tried to contact them, nobody is willing to return my money back saying that I received my order. Nobody is even considering checking it through
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Simon Bell · 4 reviews · Experienced 2026-08-04 ·
★★★★★
Another Wrong Order :(
Am I surprised when another wrong order arrives ... not at all.
Order breakfast from Mcdonalds and some 40 minutes later a cold lunch arrives.
Delivered by someone who clearly arrived by boat the previous day.
No reply from customer services as always, just simply contact credit card and recall payment - sod customer services - like Uber Eats in general, a waste of space !!!
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Jeremy Shantz · 7 reviews · Experienced 2026-08-03 ·
★★★★★
They delivered someone elses order. ---5 stars.
They delivered someone elses order. They don't care and are giving us a hard time about a refund for an order we never received!!!!!!
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shelly · 21 reviews · Experienced 2026-08-03 ·
★★★★★
This company is a joke
This company is a joke, I ordered a Chinese takeaway through uber at 20.39 last night, it said it would be delivered by 21.15, so when it got to 21.39 and it hadn't arrived I called the shop, when it did turn up there was food missing, so by the time we actually got everything it was 22.35. I have tried to get in touch with uber all I get is a robot and a message saying I've to take it up with the takeaway as they use their own drivers? So why order through uber when they take a charge for delivery and ask for a tip, which I stupidly gave them, do they give that tip to the driver of the takeaway 🤔 I don't think so, we'll that is uber and the takeaway taken of my phone 😡
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Keyhan · 4 reviews · Experienced 2026-08-04 ·
★★★★★
As a customer who has used Uber for…
As a customer who has used Uber for more than 10 years, I can honestly say this company has the worst customer service.
It is very difficult to reach customer support, and most of the time the outcome is not helpful. About 99% of the support agents are located in other countries. They are not familiar with the U.S. or its laws, and they often have difficulty communicating effectively. In many cases, they are not properly trained. After listening to your explanation for a few minutes, they transfer the call to someone else, and then the whole process starts over again.
It is one of the worst service companies I have ever dealt with.
