UGREEN is where technology meets everyday life. UGREEN is a technology-driven consumer electronics brand built around one simple belief: great products should be designed around real user needs. Guided by R&D, product design, and continuous user feedback, we create practical tech solutions that make everyday digital life easier, faster, and more reliable. Our product range covers chargers, power banks, USB-C hubs, docking stations, cables, adapters, storage solutions, and smart accessories for work, travel, home, and professional setups. We are trusted by users around the world because we focus not only on performance, but also on long-term reliability, thoughtful design, and everyday usability. From product development to after-sales support, our goal is to deliver technology that feels useful, dependable, and easy to choose. Whether you are upgrading your workspace, powering your devices on the go, or building a cleaner digital setup, UGREEN is here to help you stay connected with confidence. Explore UGREEN Charger Power Bank Docking Station & Hub Cable Promotion 200M+ Global Users 1950+ Patents 180+ Countries 50+ Product Design Awards Why shop with UGREEN Fast 2-5 day delivery on all orders 30-Day Worry-Free Trial 2-Year Product Warranty
Written by the business, not verified by us.UGREEN (ugreen.com) has a 4.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 79% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
Most reviewers were somewhat happy with their experience overall. Consumers generally find the online ordering process straightforward and appreciate the fast delivery times for their purchases. People frequently mention that the items are solidly built, beautifully packaged, and perform reliably when charging their electronic devices. Some reviewers were not happy with the customer service experience and found support difficult to reach. Customers noted that getting a response to support emails, tracking lost packages, or resolving return requests took an excessively long time. A few individuals also shared frustration regarding unexpected delivery exceptions and receiving inadequate assistance when problems arose.
Auto-generated from all reviews of this business. For reference only.The product was okay, but it arrived with a small scratch. Little disappointing for the price I paid.
We appreciate your honest feedback. It is disappointing to hear your item arrived with a minor scratch, especially given your expectations for the price you paid. We’d like to look further into this matter. Please reach out to our support team at [email protected].
Ordered adapter and cable; the adapter came completely broken (caused by transport) Refused the adapter of the package and the customer service replied quickly at first and resend a package but only a cable, not the adapter. After that they said they would fix it but then complete silence. Have mailed them a dozen times over the course of 2 weeks but they simply stopped replying. Update after a review here: they replied and send the adapter.
We are truly sorry for the messy sequence of issues with your broken adapter and the lack of consistent follow-up from our team—this kind of dropped communication should never have happened. It’s incredibly frustrating to receive the wrong replacement item and then wait weeks without any reply after reaching out repeatedly. To let our dedicated local support team fully pull up your case records and review every step of this matter, kindly send your full order details and past email threads to our regional mailbox: [email protected]. We value your honest feedback and will carefully look into your situation once we receive your message.
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