UGREEN is where technology meets everyday life. UGREEN is a technology-driven consumer electronics brand built around one simple belief: great products should be designed around real user needs. Guided by R&D, product design, and continuous user feedback, we create practical tech solutions that make everyday digital life easier, faster, and more reliable. Our product range covers chargers, power banks, USB-C hubs, docking stations, cables, adapters, storage solutions, and smart accessories for work, travel, home, and professional setups. We are trusted by users around the world because we focus not only on performance, but also on long-term reliability, thoughtful design, and everyday usability. From product development to after-sales support, our goal is to deliver technology that feels useful, dependable, and easy to choose. Whether you are upgrading your workspace, powering your devices on the go, or building a cleaner digital setup, UGREEN is here to help you stay connected with confidence. Explore UGREEN Charger Power Bank Docking Station & Hub Cable Promotion 200M+ Global Users 1950+ Patents 180+ Countries 50+ Product Design Awards Why shop with UGREEN Fast 2-5 day delivery on all orders 30-Day Worry-Free Trial 2-Year Product Warranty
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Is UGREEN legit?
UGREEN (ugreen.com) has a 4.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 79% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
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Most reviewers were somewhat happy with their experience overall. Consumers generally find the online ordering process straightforward and appreciate the fast delivery times for their purchases. People frequently mention that the items are solidly built, beautifully packaged, and perform reliably when charging their electronic devices.
Some reviewers were not happy with the customer service experience and found support difficult to reach. Customers noted that getting a response to support emails, tracking lost packages, or resolving return requests took an excessively long time. A few individuals also shared frustration regarding unexpected delivery exceptions and receiving inadequate assistance when problems arose.
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Great company brought a super fast charger from their website a couple fo months ago as they where discounted so I thought I would give them a try, have always used Anker products in the past from headphones to chargers, but Ugreen are better build quality at a slightly cheaper price.
Would highly recommend you give their products a try you won't be disappointed, price difference between the two companies can very but as I mentioned build quality is very different.
I wanted to purchase one of Ugreens battery packs but too expensive for my needs unfortunately, I have Anker battery packs that perform well enough for my motorcycle touring needs, am sure Ugreens would be better but slightly out of my price range would love to try them out though!
Would highly recommend this company, I come across them just by Google search when looking for a super fast wall charger in the UK, will use them again when an item I am after is discounted. Delivery was super fast also, as for customer service have not needed to contact them but if they are anything like their products I am sure they are great also 10/10
Another quick dispatch of some well made electrical equipment. Everything arrived well packed and protected and was ready to use straight out of the box.
They haven’t resolved the problem yet, and suggested i keep a 80 dollar product and they will give me 8 dollar gift card, and i asked for the return shipping details and ill cover the cost but still no reply, this is the last time im buying from these guys.
Reply from UGREEN2026-08-03
We are truly sorry that your issue remains unresolved and you have not received a response after requesting return shipping information. We fully understand how frustrating this waiting experience is for you.
To move forward with your return request, please send an email to [email protected] and include your reference UGREEN-US#55654. Our team will revisit your case promptly.
I bought a 25000mAh Nexode powerbank and it works very well. Does what it was promised. Delivery service was good. What surprised me was how heavy it was compared to a previous powerbank I had. However, the build quality was superb. Would definitely recommend it.
I have 5 Ugreen adapters and love them. They work great and taking just one 65w charger on the road allows me to charge a laptop and then during the night charge my phone, watch, and hearing aids.
I placed an order for two power bank bundles that were clearly advertised on UGREEN's website. A 25% discount code was accepted by their checkout system, my payment was processed, and the order was confirmed and even marked as being prepared for shipment.
Shortly afterwards, UGREEN cancelled the order, claiming there had been a "technical error." They provided no evidence or explanation of what the error actually was.
I contacted customer support and asked specific questions about the alleged pricing error, including why the order was accepted, confirmed, and prepared for shipment if there was indeed a mistake. Instead of answering those questions, I received a generic template response explaining that my refund would take 3–7 business days.
The most disappointing part is not the cancellation itself, but the complete lack of transparency and the failure to address legitimate customer concerns. If a company makes a mistake, it should explain what happened instead of sending automated responses that ignore the actual issue.
Based on this experience, I cannot recommend UGREEN's customer service.
Reply from UGREEN2026-08-03
We sincerely apologise for the opaque handling of your cancelled order and the generic reply you received, which failed to properly address your questions about the reported technical pricing error. We recognise your disappointment over the lack of detailed transparency.
If you wish to discuss your concerns further, please reach out to [email protected]. Our team will carefully review your order situation and listen to your questions.
