UGREEN is where technology meets everyday life. UGREEN is a technology-driven consumer electronics brand built around one simple belief: great products should be designed around real user needs. Guided by R&D, product design, and continuous user feedback, we create practical tech solutions that make everyday digital life easier, faster, and more reliable. Our product range covers chargers, power banks, USB-C hubs, docking stations, cables, adapters, storage solutions, and smart accessories for work, travel, home, and professional setups. We are trusted by users around the world because we focus not only on performance, but also on long-term reliability, thoughtful design, and everyday usability. From product development to after-sales support, our goal is to deliver technology that feels useful, dependable, and easy to choose. Whether you are upgrading your workspace, powering your devices on the go, or building a cleaner digital setup, UGREEN is here to help you stay connected with confidence. Explore UGREEN Charger Power Bank Docking Station & Hub Cable Promotion 200M+ Global Users 1950+ Patents 180+ Countries 50+ Product Design Awards Why shop with UGREEN Fast 2-5 day delivery on all orders 30-Day Worry-Free Trial 2-Year Product Warranty
Written by the business, not verified by us.UGREEN (ugreen.com) has a 4.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 79% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
Most reviewers were somewhat happy with their experience overall. Consumers generally find the online ordering process straightforward and appreciate the fast delivery times for their purchases. People frequently mention that the items are solidly built, beautifully packaged, and perform reliably when charging their electronic devices. Some reviewers were not happy with the customer service experience and found support difficult to reach. Customers noted that getting a response to support emails, tracking lost packages, or resolving return requests took an excessively long time. A few individuals also shared frustration regarding unexpected delivery exceptions and receiving inadequate assistance when problems arose.
Auto-generated from all reviews of this business. For reference only.The device is rather large but has very impressive performance. In particular when turned on it always reconnects instantly to my TV. Two much smaller devices have less range and usually require manual reconnection using the TV Bluetooth menu.
We appreciate your feedback regarding insufficient shipping updates causing delivery delays. We fully recognise the inconvenience this has brought to you. For our team to look deeper into your delivery matter, please send an email to [email protected] and include your reference UGREEN-US#57181. Our support colleagues will review your case accordingly.
I very liked the design of the charger and it works like a charm. I have no issues since I brought it
Every thing when well, fast shipping, and great products
Arrived quickly, both the items are so pretty I love the color scheme but I also love that it's from a Honkai star rail collaboration and I'm glade I was able to get something from the collab. Seriously you guys did an amazing job and would love to see more HSR collabs maybe with different characters
Great product at a fair price. I like the two year warranty.
Excellent Quality and Great Value
My powerbank has stopped charging after 2 months.
We regret to hear your powerbank fails to charge after two months of use. We take feedback regarding product performance seriously. To properly assess your case UGREEN-NL#22367, please get in touch with our Netherlands support team via [email protected].
I bought a UGreen M.2 NVMe data transfer. I received an email to rate them or if I had questions. Several times I sent my question using different wording as I kept getting messages saying they didn't understand. Was this a human being responding??? I was sent an email saying I would be responsible for return shipping costs. This counters what their home page posts. The lack of customer care and misleading post is enough to keep me from purchasing from them.
Dear Nay Mag, We are sincerely sorry to hear about your disappointing customer service experience and the confusion regarding return shipping information. Your feedback matters greatly to us. We invite you to contact our official support inbox [email protected] with your relevant order information, so our team can carefully check and address your concerns. We appreciate you bringing these issues to our attention.
Hard to find any better cables.
I recently ordered a bunch of items (order number is UGREEN-US#55968) which were not delivered by Fedex or, more likely, were delivered to the wrong address. Two emails to UGreen about the problem, including the Fedex photo of a delivery doorstep (which is definitely not mine) have not been replied to. I'm not happy about the lack of response. I guess I'll need to go through the dispute process with Amex.
We are truly sorry that your shipment appears to have been misdelivered and that your previous emails went unanswered. This falls far short of the service we aim to provide. Please forward all relevant details and supporting materials to [email protected], and quote your order number UGREEN-US#55968. Our support team will immediately look into this delivery issue. We appreciate your patience while we work to resolve this matter.
Quality charger specs are as advertised. I love that the included cable is up to 100 watts! Also love the build quality fast shipping service and affordable pricing
The item was packaged exceptionally well for shipping.
I just really like Yaoguang :)
Order was never delivered. Tried calling, emailing support and using their online chat feature to resolve but have not received any communications back. Out 100$ and not getting the help I need.
We sincerely apologize for the undelivered order and the lack of response you encountered after reaching out via phone, email and online chat. We recognize how upsetting this situation is. To enable us to investigate your missing package, kindly write to our official support mailbox [email protected] with order UGREEN-US#57011.
I placed an address and the system changed for the one that I had before. I need to trace the package and see if I can collect it back. Basically I did not receive my package. The order was not displaying the final address. Otherwise I would changed it. The delivery took forever
We are truly sorry for the complications caused by the shipping address issue and the prolonged delivery time. We understand how stressful it is to be unable to receive your package. Please send an email to [email protected] with your order number UGREEN-US#56454. Our team will assist in checking the status of your parcel. We appreciate you bringing this matter to our attention.
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