Have used uGreen devices before
Have used uGreen devices before, and needed a high capacity USB-C charger for an employee. She is happy with it and so am I.
About UGREEN
Data updated- Website
- ugreen.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 95% (18/19)
Do you own UGREEN? Claim this profile for free and start replying to reviews.
About this business
UGREEN is where technology meets everyday life. UGREEN is a technology-driven consumer electronics brand built around one simple belief: great products should be designed around real user needs. Guided by R&D, product design, and continuous user feedback, we create practical tech solutions that make everyday digital life easier, faster, and more reliable. Our product range covers chargers, power banks, USB-C hubs, docking stations, cables, adapters, storage solutions, and smart accessories for work, travel, home, and professional setups. We are trusted by users around the world because we focus not only on performance, but also on long-term reliability, thoughtful design, and everyday usability. From product development to after-sales support, our goal is to deliver technology that feels useful, dependable, and easy to choose. Whether you are upgrading your workspace, powering your devices on the go, or building a cleaner digital setup, UGREEN is here to help you stay connected with confidence. Explore UGREEN Charger Power Bank Docking Station & Hub Cable Promotion 200M+ Global Users 1950+ Patents 180+ Countries 50+ Product Design Awards Why shop with UGREEN Fast 2-5 day delivery on all orders 30-Day Worry-Free Trial 2-Year Product Warranty
Written by the business, not verified by us.Is UGREEN legit?
UGREEN (ugreen.com) has a 4.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 79% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers generally find the online ordering process straightforward and appreciate the fast delivery times for their purchases. People frequently mention that the items are solidly built, beautifully packaged, and perform reliably when charging their electronic devices. Some reviewers were not happy with the customer service experience and found support difficult to reach. Customers noted that getting a response to support emails, tracking lost packages, or resolving return requests took an excessively long time. A few individuals also shared frustration regarding unexpected delivery exceptions and receiving inadequate assistance when problems arose.
Auto-generated from all reviews of this business. For reference only.What people say
Great product
Great product, packaging and support
easy to find what i wanted
easy to find what i wanted, easy to order it - however, i have not yet tried to use it, so i can't comment on the equipment itself
Solid charger
Very sturdy and fast charging cable. Big fan of it and came quickly too. Worth the buy!
AWFUL customer service
AWFUL customer service. I wish I could rate this company 0 star. My product came with defective USB ports that receive no power. Contacted support right away and it took an average a whole week to receive ONE reply per email I sent. The person replied also lacked proper English writing skills and professionalism. They treated me like this is the first time I charged an electronic item in my life and somehow it's my problem the product was not working. The only time they responded within 24 hours is when I filed a charge back through my bank. This is the first and last time to order from this company. Avoid this company at all cost.
Reply from UGREEN2026-08-07
We are truly sorry for the frustrating experience you’ve had with our support and defective‑product issue. It is never our intention to cause such delays and dissatisfaction for you. We would like to look further into your case. Kindly reach out to us at [email protected] and quote your reference UGREEN‑US#56330 so our team can follow‑up accordingly. We hope to get this properly addressed for you.
Ratings Are Correct
Prices are reasonable and product descriptions are correct.
Came quickly and is very fast at…
Came quickly and is very fast at charging
Products worked great
Products worked great, shipped in appropriate amount of time.
The just took a bit longer than I…
The just took a bit longer than I anticipated. But I am happy with purchasing the product
i bought a high speed charger and cord…
i bought a high speed charger and cord and they are slower than my normal samsung charger
Reply from UGREEN2026-08-07
Dear Matteo, We are disappointed to learn that our high‑speed charger and cable are not delivering the charging speed you expected. It is certainly not the performance you should get from our product. Our support team would like to look into this compatibility issue for you. Please reach out to [email protected] and include your reference UGREEN‑US#56958. Thanks for bringing this to our attention.
The device translates the keyboard data…
The device translates the keyboard data great, but there is a problem with the mouse. The Microsoft 4500 mouse has no problems connected directly to a win 11 pro and win 11 home computer separately. But when connected though your switch, the win 11 home has wheel issues. After increasing the scroll speed, I thought it okay, but some scroll points don't work.
High quality cord with a fast response when tethered from a device
The cord works great excellent sound but I sent an email and I was never contacted which was a little disappointing. Other then that I would recommend this cord.
The first name i think of for portable power devices
Fast delivery, great deals and well built products.
Very nice product
Product is exactly what I needed.
solid items for the price
quality items with a wonderful finish
Great products with a company that gets it right
Each time I buy from UGreen, the product is always a solid product, the ship time is always quick, and the ordering process is always easy. Once I found UGreen, I've always ordered from them and never been disappointed. I love their hubs. They're dependable, well built, and very affordable.
Good.
Reliable, fast charger.
Product works as described.
Order not processed. No customer service.
Order placed on 9th July and still waiting for it 'to be prepared' on the order status. Contacted customer support a fortnight ago but received no response. About to file a chargeback against them with my credit card.
Reply from UGREEN2026-08-03
We are sorry to hear your order has been pending preparation for a long time and your previous enquiry went unanswered. We acknowledge how frustrating this delay is. Please contact our UK support mailbox [email protected] with reference GB#41910. Our team will review your order case promptly.