Fast service
Fast service, the product I purchased is high quality and worked awesome. It was delivered quickly.
About UGREEN
Data updated- Website
- ugreen.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 95% (18/19)
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About this business
UGREEN is where technology meets everyday life. UGREEN is a technology-driven consumer electronics brand built around one simple belief: great products should be designed around real user needs. Guided by R&D, product design, and continuous user feedback, we create practical tech solutions that make everyday digital life easier, faster, and more reliable. Our product range covers chargers, power banks, USB-C hubs, docking stations, cables, adapters, storage solutions, and smart accessories for work, travel, home, and professional setups. We are trusted by users around the world because we focus not only on performance, but also on long-term reliability, thoughtful design, and everyday usability. From product development to after-sales support, our goal is to deliver technology that feels useful, dependable, and easy to choose. Whether you are upgrading your workspace, powering your devices on the go, or building a cleaner digital setup, UGREEN is here to help you stay connected with confidence. Explore UGREEN Charger Power Bank Docking Station & Hub Cable Promotion 200M+ Global Users 1950+ Patents 180+ Countries 50+ Product Design Awards Why shop with UGREEN Fast 2-5 day delivery on all orders 30-Day Worry-Free Trial 2-Year Product Warranty
Written by the business, not verified by us.Is UGREEN legit?
UGREEN (ugreen.com) has a 4.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 79% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers generally find the online ordering process straightforward and appreciate the fast delivery times for their purchases. People frequently mention that the items are solidly built, beautifully packaged, and perform reliably when charging their electronic devices. Some reviewers were not happy with the customer service experience and found support difficult to reach. Customers noted that getting a response to support emails, tracking lost packages, or resolving return requests took an excessively long time. A few individuals also shared frustration regarding unexpected delivery exceptions and receiving inadequate assistance when problems arose.
Auto-generated from all reviews of this business. For reference only.What people say
iLove Ugreen
i Love Ugreen and there products! everything is quality and made to last! Also it ships fast too, and customer support is great!
Customer service is horrible
Customer service is horrible. I’ve been trying to contact customer service for almost two weeks now and I only have received one response in which they tell me returns are not free and I have to pay to ship back. I told them I don’t care about paying for shipping and asked if they can provide the address for returns and haven’t heard back from them. I like UGREEN products but their customer service is awful.
Reply from UGREEN2026-07-31
Hi guillecanales, We truly regret how long you’ve waited for a follow-up regarding your return address request. It pains us to hear our support communication let you down, especially since you enjoy our products. Please send an email to [email protected] and reference your order number UGREEN-US#55892. Our team will review your return enquiry. Thank you for your honest feedback.
Poor Support and Logistics
Order fulfillment took too long. Ordered an item a few minutes after it was released and when asked for an update on fulfillment, support said it had sold out. Furthermore the support experience was terrible. The live chat never had an agent online during the posted 9 AM to 5 PM PT hours and support took over a week to respond to any emails
Reply from UGREEN2026-07-31
Hi Mei, We’re truly disappointed to learn about your unpleasant experience with order fulfillment delays, stock issues, and our support service. We understand how frustrating this can be. Please reach out to [email protected] and mention your order number UGREEN-US#54189. Our team will carefully review your entire case. Thank you for sharing your honest feedback to help us improve.
Great docking station, Great price
This product works perfectly for me! The delivery took an extra day than prompted but nonetheless it was worth the wait.
Just as Expected!
they delivered and the charger was really good and charges fast. i wish i could charge a little bit faster though since my phone allows it to charges at maximum of 50 watts speeds.
I never received my package
I never received my package. I ordered my goods on July 13th and I never got an update past July 14th. It said my package was delivered to a local FedEx collection facility in Indianapolis (where my delivery location is). However, it’s been stuck at the collection facility since the 14th of July with no further updates. The FedEx tracking number is 61290367906336033684. I’ve tried to reach out to UGREEN multiple times and have sent over 5-6 emails regarding my order (Order #56187). I never heard anything back until two days ago (July 25th) and it was customer support saying it was delivered. I confirmed with them it wasn’t and I didn’t receive any package from UGREEN or FedEx. I’m very dissatisfied and disappointed in the service I’ve received from UGREEN. No customer service phone line or an easy way to contact the company to try and figure out my order. I spent over a $100 USD on these goods and now they’re either lost or just won’t ever get to me. I won’t be ordering anything directly from UGREEN on their website again. Very disappointed and not happy I lost my order and money.
Reply from UGREEN2026-07-31
We are truly sorry to learn about your frustrating delivery experience and the lack of effective support you received so far. It is upsetting to see your shipment remain stuck at the FedEx facility in Indianapolis without movement updates. Kindly forward all relevant details including your tracking number 61290367906336033684 to [email protected] with your order ID UGREEN-US#56187. Our dedicated team will carefully review your case.
This company had what I needed
This company had what I needed, sent it efficiently, and arrived in good condition. It did exactly what it was supposed to do.
Ordered back on 18th June 2026 still nothing
Ordered back on 18th June 2026, some of my order was delivered, and I am happy with that, but one item still has not been dispatched. I have had no notice of this when ordering or since. I have emailed the Sales support twice with no response. The chat only operates during PT hours, but even when attempting to contact at this point, I'm informed that the chat is offline. I looped in the technical support and got a response quickly, but this was only to inform me that it was the wrong support and they would forward my email. They told me I would receive a response within 24 hours; this has been and gone. In short, the technical support seems on the ball, but it appears that there is no one for sales support.
Reply from UGREEN2026-07-31
We sincerely apologize for the delays with your outstanding item and the poor experience you’ve faced trying to reach our sales support team. It is disappointing to hear you waited for a promised 24-hour update which never arrived. Please get in touch with our UK dedicated inbox [email protected] and quote your order reference UGREEN-GB#40114. Our team will look into your item.
Goood
Good good good
Fast shipping
Fast shipping. Nice product. A bit heavier than I would like but love you can see the charge. It doesn’t fit well on my iPhone 17 with my case it hangs over a little but magnet is strong and charges quickly.
Very durable products
Really smooth transaction
Really smooth transaction, good quality
Ordered a 20k mAh nexode and a magflow…
Ordered a 20k mAh nexode and a magflow powerbank and they come right around when they said it would come. Shipping was also free. Both products work completely fine without any issue after 8 months. I had only one slightly annoying finding, which is that the nexode powerbank, when used with very fast charging, it will become super hot overtime. It doesn't really affect anything it seems like, it is just a bit uncomfortable sometimes, but all of my other chargers does the same.
**1 Star
**1 Star – £179 Wasted, Requesting a Refund** I purchased the UGREEN Revodok Max 13-in-1 Thunderbolt 4 Docking Station for £179, but unfortunately it does not work as advertised. I have tested it with a Dell Latitude 7430 and another laptop, using different cables and configurations, but the issues remain: * Only one monitor works when connecting two displays. * The DisplayPort output does not work. * USB devices stop working when using the rear ports. * My laptop repeatedly shows USB error messages when the dock is connected. I contacted UGREEN support by email with full details of the problems, but after multiple attempts I have received no proper response or solution. For a £179 product, this level of reliability and support is unacceptable. The docking station appears to be faulty, and I would like a full refund rather than a replacement. Very disappointed and would not recommend.
Reply from UGREEN2026-08-03
We are truly sorry to hear your Revodok Max 13-in-1 Thunderbolt 4 docking station fails to operate as expected, and that your previous support enquiries were left without adequate follow-up. We fully understand your frustration given the investment you made. To properly investigate all reported technical faults and discuss your refund request, please send an email to [email protected] and quote your reference GB#4129. Our UK support team will check your case.
I haven't received my purchase yet…
I haven't received my purchase yet after 2 plus weeks. I got a partial refund but no explanation. What is going on?
Reply from UGREEN2026-08-03
We’re sorry to hear your order has not arrived after more than two weeks and you received a partial refund without any explanation. We understand your confusion and disappointment. To clarify the full details of your case, please send an email to [email protected] and quote your reference UGREEN-US#55983. Our support team will look into this matter thoroughly.
Fast processing, product delivered in good condition
Everything was processed and shipped out quickly, even though the delivery service was delayed
solid quality and build
Being a fan of hsr and needing the power bank made this purchase a must. Excellent quality.
Fast delivery and quality
Fast delivery, good quality Ordered this cable to charge my phone. The ordering process went smoothly andI was kept well informed about the status of my order throughout. The cable itself works great and feels solidly built. Overall a pleasant experience, would definitely order here again.
Some great offers at the moment on…
Some great offers at the moment on high-capacity chargers and the 17-port USB hub. Both delivered in the Netherlands within a week of ordering. Excellent quality products.