Uinfootwear is a company focused on producing lifestyle shoes that are both lightweight and comfortable. At uinfootwear, we understand that people want shoes that look great and feel great. That's why we use only the highest-quality materials, including breathable fabrics and cushioned soles, to create stylish and comfortable shoes.
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Is UIN Footwear legit?
UIN Footwear (uinfootwear.com) has a 3.5 out of 5 rating on OK.one, based on 282 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 31% give 1 star; The business has replied to 74% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-10-25.
What reviewers say
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Most reviewers were somewhat happy with their experience overall. Consumers generally find the shoes extremely comfortable, lightweight, stylish, and perfect for long walks or everyday travel. Many people deeply appreciate the unique color combinations and receive frequent compliments when wearing their favorite pairs out.
Some reviewers were not happy with sizing inconsistencies, poor material quality, and unexpected difficulties with product returns. A few other people also felt that certain pairs were far too tight, poorly manufactured, or fell apart after minimal regular use. Customers frequently mentioned frustration when trying to exchange improperly fitting footwear or managing problematic return processes.
Auto-generated from all reviews of this business. For reference only.
Shoes are actually pretty good; however, the customer service is abysmal. I ordered 3 pairs - two never showed up, but they refuse to refund and keep jerking me around via email. The only way to get the refund is to complain through the merchant. AVOID AT ALL COSTS.
I got my order, I sended a fiew messages but never got an answer. It says I can track my order but from there I can t get into the system/says order not found, although I got a message it left from China. Scamorder!!!
Very disappointed, was looking forward to it, 100e down the drain. Think twice before you order.
This review is more about their return policy than their quality. I recently purchased two pair, including a sneaker type product. The top of the shoe rubs on my leg so they are unwearable. You can only return shoes once. You must pay the return postage and then choose another shoe. You may not receive a refund.
I love the quality of your shoes, & the fit, designs & colors are great. I recently bought the flipflops, & they are rather loose & there's no cradle for your heels. The sole fabric is also too slick for flipflops, but great in the shoes. I will stick to my usual style in the future ❤️
I returned a pair of sneakers and not only haven’t I received a refund but they ignore my emails. Guess I need to file a dispute with my cc. I am disgusted
For that price I expected better quality - no box, poor quality glue, different from the pictures (much narrower around the ankle than in the picture). The packaging indicates that the value of the product is only 8 USD, which would be more in line with the value of the product than the amount I paid.
PROS: cute shoes, decent fit (although a lucky stab because there is no size guide, & as women know, fits vary between brands/styles), sale prices are good, shoes are comfy but little arch support.
CONS: made in China--the "Spanish made" claim is a lie--shoes are shipped directly from China per shipping & tracking data; returns are a hassle-- & at your expense;
The shoes are shown with white birds on black background. I ordered on Amazon which also shows white birds. But the shoes I received are totally different in colour. The birds are brownish pink!? It totally spoils the look.
Now I wonder if UIN is a scam. I don't think a Spanish company would do this. The prices are European prices - we expect European standards! Not acceptable at all.
I love UIN shoes for a number of reasons! I have had to have several surgeries n the past 2 years, which started my journey for function and comfort . I adore all of the fun and quirky motifs that are available for me. It has always been difficult for me to find shoes that r my size and cute( size 10 n womens). So I have had fun with wearing these shoes. I always hear remarks about my shoe instead of comments about my orthopedic boot. I can wear one of my 8 pairs of UIN shoes and know my foot looks good, feels good and they help keep me from slipping because of their ingenious sole. THANK YALL FROM THE BOTTOM OF MY SOLE
I ordered two pairs of shoes - two different styles. One fit, the other didn't. I followed the procedure to return the pair that didn't fit and am now in a run around. Their shipper AIX sas theuy tried to deliver and failed. I say they never even tried (I have security cameras and no deliveries were attempted). They sent an email saying - oh, delivery failed because gate code issues or wrong apartment number or no safe place to leave the package. . .all BS (I have no gate code, this is a single dwelling and there are a few place that EVERY OTHER delivery service delivers to). They are lying to me about delivery attempts and there is no customer service for recourse. No phone number on the website and robot answers to complains I send. I want my shoes or I want a refund
Love the designs and colors. For me they are very comfortable, the heel fits well and the toe box is roomy. Mostly I love coordinating the different designs with my clothes.
I am currently undergoing what I think must be a scam with UIN footwear.
I ordered a pair of shoes which was on sale. The confirmation of order came through and I gave them over a week to confirm shipping. I followed up only to be informed that the shoe I had ordered was not available.
The first email seemed to be the usual sorry for the inconvenience, please consider ordering another shoe etc.
I then sent another option which was found in the women’s section (included a screen shot which also says “women slip on”) to be told this wasn’t a women’s shoe - order another.
I wrote in return with my last option, because I don’t want to order and pay for something I don’t want, to now be told I need to not only pay the difference but they also won’t give me the option of a refund.
Absolute scammers - and the email given is the customer service channel. I am hoping I can figure something out via PayPal but I would say DO NOT USE UIN.
Reply from UIN Footwear2025-02-13
Hi. Would you please advise us of your order number? We'll follow up your question asap. Sorry if there's any inconvenience caused.
I bought 2 pairs of shoes that I thought I would not have to lace up. I specifically asked this question before purchase.
Also, of pairs that were exactly the same size, one was too small and one was too big.
None the less, I emailed the company and I could have returned them, but they offered me a discount and I felt the issue was resolved to my satisfaction.
This company does a really good job that makes him wonderfully comfortable shoes and everybody comments on them because of all of the art that is on them.. what I love most about the shoes is that I can get away with wearing them with dressy outfits because they are so colorful and professionally done and I have bad feet so that makes wearing shoes a little harder than most. And certainly I can’t wear heels anymore.
I would recommend that you DO NOT BUY from their website because returning is such a headache. They make it absolutely so hard to return anything. It is not worth the trouble. So you may be stuck with a pair of shoes that either don't fit or you just don't like them. I repeat...DO NOT BUY FROM THEIR WEBSITE! I got stuck with a bill well over $100.
Reply from UIN Footwear2025-01-09
We apologize for the discomfort you experienced with the shoes you received and the delay in providing return instructions. We understand your frustration and want to assist you in resolving this matter promptly.
To initiate the return, kindly provide us with your order details and any relevant information regarding the purchase.If you have any further questions or concerns, please do not hesitate to contact our customer support team at [email protected].