Ultiself is a user friendly, actionable app that uses a science backed approach to create your optimal routine & build the best you.If you have any problems at all regarding the app, billing, your subscription or anything else PLEASE EMAIL [email protected] and we will resolve your problems FAST.
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Is Ultiself legit?
Ultiself (ultiself.com) has a 2.7 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Beauty & Well-being and its reputation is poor. Opinions are polarized: 41% rate it 4 stars or higher while 50% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss App, Refund, User experience. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Many people experienced unexpected charges and subscription renewals that they did not clearly consent to or have prior knowledge of. Consumers frequently noted that the cancellation process was overly complicated, making it very difficult to stop recurring payments.
However, some people mentioned that the application itself was quite useful for tracking daily habits and improving personal routines. Some reviewers were happy with the customer support team when getting helpful assistance for resolving billing issues and securing refunds. Reviewers also appreciated the multifaceted design and the user-friendly interface offered by the platform.
Auto-generated from all reviews of this business. For reference only.
Incredibly aggressive sales techniques awful customer service
Reply from Ultiself2026-08-10
Hi, I’m Rebecca, Head of Customer Support at Ultiself. I can understand why this experience left you with a negative impression, especially if you felt the sales approach was too aggressive and the support you received did not meet your expectations. We take feedback like this seriously and would like the opportunity to review your case personally. Please contact me directly at [email protected] with the email associated with your account and the details of your experience. I’ll make sure your concerns are carefully reviewed and that you receive a clear, personal response.
First of all, your ad reads that acces cost is $5 for 7-day acces. You do not clearle mention in the ad that the actual cost is more than $50 a week after that period, and you do not mention that the cost mentioned in the ad is only a trial.
Then when I tried to cancel my membership I kept being charged for more than 2 months.
I got a subscription at another app, under a different name and branding, and it turned out to be also charged by Utiself, at a different cost, named Scoob.
Reply from Ultiself2026-08-10
Hi, I’m Rebecca, Head of Customer Support at Ultiself. I understand why this experience would raise serious concerns, especially if the pricing, subscription terms, and cancellation process were not as clear as you expected. We take feedback like yours seriously and have shared your case internally as part of our ongoing efforts to improve the clarity of our checkout flow and subscription management. If there are any outstanding issues, please contact me directly at [email protected] with the email addresses associated with your purchases. I’ll personally review your case and make sure you receive a clear response.
Ultiself ignored 4 written cancellation requests — here's what finally worked
Posting this as a warning and a guide, since a lot of people seem to hit the same wall with this app (Ultiself, habit/self-improvement app, billed by Ultiself Corporation, Florida).
Timeline:
• 4 Aug: Sent a clear written cancellation request to their info email
• Same day: Got a reply ignoring the request, asking me to "confirm my email" (it was in the thread) and pitching a discounted plan instead.
• 4 Aug, later: Confirmed my email, repeated the cancellation request. Response: another retention offer ("one-time $10 payment", free courses, VIP access). Still no cancellation.
• 4 Aug, third request: Explicitly declined all offers, demanded written confirmation.
• 6 Aug: They replied with a response that was word-for-word identical to their very first email, same script, asking for my email address again, same discount offer. Clearly an automated retention loop.
What finally worked:
1. Called my bank, told them I'd revoked authorization for recurring payments to this merchant in writing, and asked them to block future charges.
2. Sent one final email stating the cancellation was legally effective from my first request, that my bank was instructed to block payments, and that further charges would be disputed and reported to the European Consumer Centre.
After that, they suddenly processed the cancellation.
If you're stuck in the same loop: don't keep arguing with the autoresponder. Your written cancellation request is legally effective when you send it (at least under EU consumer law), you don't need their permission. Go through your bank and the app store/website instead, and keep every email as evidence for a chargeback.
Reply from Ultiself2026-08-06
Hi, I’m Rebecca, Head of Customer Support at Ultiself. I can see why this experience would raise serious concerns, especially if you believe your cancellation requests were not handled as expected. We take feedback like yours very seriously and would like the opportunity to review your case thoroughly. Please contact me directly at [email protected] with the email address associated with your account and any relevant details. My team and I will carefully investigate your case and provide you with a clear response as quickly as possible.
I liked the app, it is easy to use and the design and colors are great, I will keep using it.
Reply from Ultiself2026-08-06
Thank you for your kind review! We're delighted to hear that you're enjoying Ultiself and that you like the design, colors, and ease of use. It means a lot to know you'll be continuing your journey with us. If you ever have any questions or need assistance, please don't hesitate to reach out to us at [email protected]. We're always happy to help.
Great product and service. Will be using long term when I need to hold myself accountable.
Reply from Ultiself2026-08-04
Thank you for your wonderful review! We're delighted to hear you're enjoying both the product and the service. It's great to know Ultiself is helping you stay accountable, and we're honored to be part of your long-term journey. We truly appreciate your support and look forward to continuing to support your goals.
I am trying to cancel my subscription and I’m going round in circles - I think this could be a scam
Reply from Ultiself2026-08-05
Hi, I’m Rebecca, Head of Customer Support at Ultiself. I understand why you'd be concerned if you've been trying to cancel your subscription and haven't been able to do so easily. We take feedback like this seriously and would like the opportunity to help resolve your case. Please contact me directly at [email protected] with the email address associated with your account. I’ll personally make sure your request is reviewed promptly and that you receive a clear, personal response.
I had an issue with my subscription and refund request, and Michael handled everything professionally and with great kindness.
He responded quickly, clearly explained the process, processed my refund without any hassle, and even went a step further by giving me complimentary access to the app. Throughout the whole conversation, he was polite, understanding, and genuinely focused on helping rather than just following a script.
Customer support like this is rare these days, and Michael truly made the experience a positive one. Thank you, Michael, for the outstanding support!
Reply from Ultiself2026-08-03
Thank you so much for taking the time to share your experience. We're delighted to hear that Michael was able to assist you with professionalism, kindness, and clear communication throughout the process. We'll be sure to pass your thoughtful feedback along to him, as I'm sure it will mean a great deal. We're grateful for your support and are so pleased that Michael was able to turn your experience into a positive one.
Absolute scammers! I wanted 1 subscription and ended up with 3. In the end I'd probably have to pay all 92€, even though the investigation is still open. I've blocked my credit card immediately.
Reply from Ultiself2026-08-03
Hi, I’m Rebecca, Head of Customer Support at Ultiself. I understand why this situation would be so concerning, especially if you believe multiple subscriptions were activated when you only intended to purchase one. We take reports like this very seriously and would like the opportunity to review your case carefully. Please contact me directly at [email protected] with the email address associated with your purchase and the details of the charges. I’ll personally make sure your case is investigated promptly and that you receive a clear response.
I signed up for a month trial on 2nd July using my debit card. On 30th July UltiSelf requested a payment of 49.93 USD from the same card. I had not signed up for anything but the trial. Fortunately my debit card balance was low and the charge was refused. I immediately blocked any further payments from this firm and set them an email expressly stations I hadn’t authorised any future payments and wished for my info to be deleted from their records. I have not received any response. UltiSelf attempt again today 1/8 to take the 49.93. My card company blocked the payment. This is downright dishonest practice.
Reply from Ultiself2026-08-03
Hi, I’m Rebecca, Head of Customer Support at Ultiself. I understand why this situation would leave you deeply concerned, especially if you believed you had only signed up for a trial and later noticed additional payment attempts. We take reports like this very seriously and would like the opportunity to review your case carefully. Please contact me directly at [email protected] with the email address associated with your purchase and the details of the payment attempts. I’ll personally make sure your case is investigated as a priority and that you receive a clear, personal response.
Your app is a joke and I had to lock my card but you still managed to sneak a charge in there even though I don’t have an account or any way to cancel. Your app is fraud and I will expose you if I don’t get my money back.
Reply from Ultiself2026-07-31
Hi, I’m Rebecca, Head of Customer Support at Ultiself. I understand why this situation has caused such serious concern, especially if you believe you were charged without having access to an account or a way to manage it. We take reports like this very seriously and would like to investigate your case as quickly as possible. Please contact me directly at [email protected] with any details you have about the charge, including the date, amount, and any email addresses you may have used. I’ll personally make sure your case is reviewed promptly and that you receive a clear response.
Absolutely useless.
The app itself had only basic features - such as alarm clock, hydration counter, step counter, etc.
When they offer you a special offer of $5 per week as a trial you end up paying automatically for annual subscription about $50 which was not obvious to begin with.
It took me a week and at least 5 emails to explain that I am disappointed and want my money back. They returned the annual subscription and held $5 even though I didn't use it at all.
A total waste of time and money.
AVOID
Reply from Ultiself2026-08-03
Hi, I’m Rebecca, Head of Customer Support at Ultiself. I can understand why this experience left you disappointed, especially if the app did not meet your expectations and the subscription process was not as clear as you expected. Thank you for sharing your feedback. We take comments like yours seriously because they help us improve both our product and customer experience. If there is anything about your case that still remains unresolved, please contact me directly at [email protected]. I’ll personally review your case and make sure you receive a clear and personal response.
Just upsells constantly. Paid for a premium subscription and when I requested assistance I got a reply that did not address my requests (probably AI). Then ghosted with no answers. Out of pocket about AUD$100 for nothing.
Reply from Ultiself2026-07-30
Hi, I’m Rebecca, Head of Customer Support at Ultiself. I can understand why this experience left you disappointed, especially if you felt your questions were not addressed and you didn't receive the support you were expecting. We take feedback like this seriously and would like the opportunity to review your case personally. Please email me directly at [email protected] with the email associated with your account and the details of your request. I’ll make sure your case is investigated carefully and that you receive a clear, personal response.
Very upset with the lack of support! I signed up to a one month subscription £7 ish and touched another button without thinking and they took £45 ish pounds !!!!! Had a silly reply back ! I’m rubbish with technology and very upset !! Feels like a scam !
Reply from Ultiself2026-07-30
Hi, I’m Rebecca, Head of Customer Support at Ultiself. I understand why you'd feel so upset, especially if you believe you selected something unintentionally and were then charged more than you expected. We take concerns like this seriously and would like the opportunity to review your case carefully. Please contact me directly at [email protected] with the email address associated with your purchase and the details of the charges. I’ll personally make sure your case is investigated promptly and that you receive a clear, personal response.
I only agreed with trial period for about 7EUR and after a week they charged me something like 80EUR. I am very upset with how not transparent it is. You cant even cancel the subscription in the app, you have to write them an email.
UPDATE: i was immediately reached with the customer support and got refunded very same day. Thank you for that approach and good luck with improving the product
Reply from Ultiself2026-07-29
Hi, I’m Rebecca, Head of Customer Support at Ultiself. I understand why you'd be upset if you noticed a charge you did not expect and found the subscription management process unclear. We take feedback like this seriously and would like the opportunity to review your case carefully. Please contact me directly at [email protected] with the email address associated with your purchase and the details of the charges. I’ll personally make sure your case is investigated promptly and that you receive a clear response.
The IT assistance was first class, with very prompt responses. Thankyou team, 10+ AAA++
Reply from Ultiself2026-07-30
Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience with our support team and that our responses were prompt and helpful. Your kind words and recommendation mean a great deal to us. Thank you for your support, and we're always here if you need us.
Subscribed for 4 weeks by got billied for 3 months.
Subscribed for 4 weeks, they charged me for 4 weeks as well as 3 months, which I did not subscribe. Also, there is a 30 day refund policy, when inquiring with customer service. They do not respond promptly on the status of refund, instead ask general questions about your goals, etc. Bizarre!
Reply from Ultiself2026-07-28
Hi, I’m Rebecca, Head of Customer Support at Ultiself. I understand why you'd be concerned if you were charged for a plan you did not believe you had selected and then felt your refund request was not being addressed clearly. We take feedback like this seriously and would like the opportunity to review your case in detail. Please contact me directly at [email protected] with the email address associated with your purchase and the details of the charges. I’ll personally make sure your case is prioritised, reviewed carefully, and that you receive a clear response.
Absolute Scam , keep charging for a subscription which i do not use , when you click subscriptions on their website this takes you to apple subscriptions and surprise ! The subscription isnt there DO NOT PURCHASE
Reply from Ultiself2026-07-29
Hi, I’m Rebecca, Head of Customer Support at Ultiself. I understand why this experience would leave you concerned, especially if you believe you're being charged for a subscription you can't locate. We'd like the opportunity to review your account and understand exactly what happened. Please contact me directly at [email protected] with the email address that may be associated with your purchase and any details about the charges. I’ll personally make sure your case is investigated promptly and that you receive a clear response.
Should have read these reviews before giving them my details. I've been charged for a subscription I didn't sign up for, it's nowhere to be seen in my apple store, and not even the website gives me an option to log on. Seems like a fraudulent company, hope I'm proven wrong.
Reply from Ultiself2026-07-27
Hi, I’m Rebecca, Head of Customer Support at Ultiself. I understand why this situation would leave you concerned, especially if you've noticed a charge but haven't been able to locate your subscription. We take reports like this seriously and would like the opportunity to investigate what happened. Please contact me directly at [email protected] with the email address you may have used and the details of the charge. I’ll personally make sure your case is reviewed promptly and that you receive a clear response.
I'm so annoyed that this company has charged me and set up a subscription that I hadn't agreed to. Wish I looked at these reviews before I gave my details. I can't get an option to log in. I also contacted them through email to cancel my subscription and they have replied offering different offers. I have demanded they cancel it and they are not getting back to me.
Reply from Ultiself2026-07-27
Hi, I’m Rebecca, Head of Customer Support at Ultiself. I understand why you'd be upset if you believe a subscription was created without your agreement and you haven't received the resolution you were expecting after contacting support. We take concerns like this seriously and would like the opportunity to review your case personally. Please email me directly at [email protected] with the email address associated with your purchase and any relevant details. I’ll make sure your case is prioritised and that you receive a clear response as soon as possible.
Hi, I’m Rebecca, Head of Customer Support at Ultiself. I understand that something about your experience led you to leave this warning, and we'd genuinely like the opportunity to understand what happened. Please contact me directly at [email protected] with the details of your experience and the email address associated with your account. I’ll personally make sure your case is reviewed and that you receive a prompt, personal response.