Ultiself is a user friendly, actionable app that uses a science backed approach to create your optimal routine & build the best you.If you have any problems at all regarding the app, billing, your subscription or anything else PLEASE EMAIL [email protected] and we will resolve your problems FAST.
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Is Ultiself legit?
Ultiself (ultiself.com) has a 2.7 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Beauty & Well-being and its reputation is poor. Opinions are polarized: 41% rate it 4 stars or higher while 50% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss App, Refund, User experience. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Many people experienced unexpected charges and subscription renewals that they did not clearly consent to or have prior knowledge of. Consumers frequently noted that the cancellation process was overly complicated, making it very difficult to stop recurring payments.
However, some people mentioned that the application itself was quite useful for tracking daily habits and improving personal routines. Some reviewers were happy with the customer support team when getting helpful assistance for resolving billing issues and securing refunds. Reviewers also appreciated the multifaceted design and the user-friendly interface offered by the platform.
Auto-generated from all reviews of this business. For reference only.
This app does not work for me. It is a lot of money, promises a lot and doesn’t diliver. All that seems to happen is the pushing of other toolkits and products, all of which cost more money. There is no money back satisfaction guarantee which is very suspicious and speaks of a knowledge that the product is sub par.
Reply from Ultiself2026-07-27
Hi, I’m Rebecca, Head of Customer Support at Ultiself. I can understand why this experience left you disappointed if the program did not meet your expectations and you felt it focused too heavily on additional offers. We take feedback like yours seriously because it helps us improve both the product and the overall experience. Please contact me directly at [email protected] with the email associated with your account. I’d like to review your case personally, better understand your concerns, and make sure you receive a clear response.
Was charged a subscription that I didn’t agree to and have emailed to cancel my subscription and have heard nothing
Reply from Ultiself2026-07-28
Hi, I’m Rebecca, Head of Customer Support at Ultiself. I understand why you'd be concerned if you were charged for a subscription you did not expect and haven't yet received a response to your cancellation request. We take situations like this seriously and would like to review your case as quickly as possible. Please contact me directly at [email protected] with the email address associated with your purchase and any relevant details. I’ll personally make sure your case is investigated promptly and that you receive a clear response.
Misleading charges - 262 PLN taken without my consent!
Charged 262 PLN without my consent after purchasing 45 PLN option. Misleading checkout process.
Reply from Ultiself2026-07-27
Hi, I’m Rebecca, Head of Customer Support at Ultiself. We take concerns like this seriously and would like the opportunity to review your case carefully. Please contact me directly at [email protected] with the email address associated with your purchase and the details of the charges. I’ll personally make sure your case is investigated promptly and that you receive a clear response.
Scammers and criminals. I have never signed for anything nor even have the app and have just noticed that I wss charged 49,93$ for 3 times, so almost 150$… So so disgusting that such scammers steal money via fraud business… 🤮
Reply from Ultiself2026-07-25
Hello, I’m Rebecca from the customer support team, and I’m really sorry to read your message. I understand how upsetting it must be to see unexpected charges, especially if you don’t recall signing up. Please contact me directly at [email protected] with any details you may have (such as the email used or a screenshot of the charges), so I can investigate this for you and make sure everything is properly resolved.
Signed up for Ultiself, a self-improvement/habit-tracking app promoted on Facebook, for an agreed $7. Within minutes, three further charges were attempted back to back — $42.86, $42.86, $0 — none authorized by me. I caught it in time to stop all three, but had to cancel my card entirely to make sure they couldn’t keep trying. Received nothing for the $7 either.
This isn’t a one-off. Scrolling through other reviews here, the pattern is identical: small initial charge, then a burst of unauthorized attempts, no working cancellation process, and a scripted “contact support” reply that goes nowhere. This looks less like a billing glitch and more like a deliberate tactic.
Apps like this market themselves around mental health, habits, and self-improvement — often reaching people who are already struggling and looking for support. Repeatedly attempting unauthorized charges against that audience is exploitative. Don’t link a real card. If you already have, check your statement now and consider cancelling it before they try again.
Reply from Ultiself2026-07-25
Hello, I’m Rebecca from the customer support team, and I’m truly sorry to read about your experience. I understand how concerning this situation must feel. What you’ve described is not the experience we aim to provide, and we take these concerns very seriously. We would really like to review your case in detail, check what happened with the attempted charges, and make sure everything is fully resolved for you. Please contact me directly at [email protected] with the details of your account or the transaction, and I will personally look into this and assist you further.
Thank you for your kind review! We're delighted to hear that Emma responded quickly and was able to help. I'll be sure to share your feedback with her. We truly appreciate your support and are always here if you need anything else.
I have just discovered recurring monthly charges from Ultiself but with no record of having paid for a monthly subscription. What’s going on?
Reply from Ultiself2026-07-23
Hi, I’m Rebecca, Head of Customer Support at Ultiself. I understand why this would raise concern. We'd like the opportunity to review your account and clarify what happened. Please email me directly at [email protected] with the email address that may be associated with your purchase and the details of the charges. I’ll personally make sure your case is investigated promptly and that you receive a clear response.
I signed up they took three payments $57 $18.64 and $47 none of these amounts are what I agreed to. I received no login details or any communication from them.
Through trust pilot I found an email and have had generic response which is not good enough. I have no idea if they are going to take more money. I’ve contacted the card and because it’s Mastercard you have to wait 30days to query it I’m fuming 😡
Reply from Ultiself2026-07-23
Hi, I’m Rebecca, Head of Customer Support at Ultiself. I can understand why you'd be so concerned after seeing multiple charges you did not expect and not receiving the account information you were looking for. We take situations like this very seriously and would like the opportunity to review your case in detail. Please email me directly at [email protected] with the email address that may have been used for the purchase and the details of the charges. I’ll personally make sure your case is prioritised and that you receive a thorough response as soon as possible.
Be careful – I was charged despite never completing the checkout
I started the sign-up process and entered my payment details, but I never knowingly completed the checkout or agreed to a recurring subscription.
Despite this, Ultiself charged me €8.69 and later another €43.71.
What concerns me most is that after taking my money, they continued sending me emails telling me to "Finish checkout", "complete your checkout", and even stating that I "still haven't claimed" my plan. This suggests that their own system considered my registration incomplete while they were already charging my card.
I never received login credentials, never accessed the service, and never used it.
I have requested evidence that I accepted a recurring subscription, including the checkout confirmation and consent to recurring payments. Until they can provide that, I consider these charges unjustified.
I strongly advise anyone considering Ultiself to be extremely careful before entering their payment details and to check their bank statements closely.
Reply from Ultiself2026-07-21
Hi, I'm Rebecca, Head of Customer Support at Ultiself. Thank you for sharing your concerns. We understand why this situation would be upsetting, and we take your feedback seriously. We would like the opportunity to review your account, the checkout process, and the charges you mentioned in detail. Please contact me directly at [email protected] with the email address associated with your account. My team and I will carefully investigate your case, review the information available, and provide you with a clear response as quickly as possible.
Thank you for your kind words! We're delighted to hear that you had a positive experience with our support team and appreciated the quick and respectful assistance. Your feedback means a lot to us and motivates us to continue providing the best possible service. We truly appreciate your support!
I have now had 3 unauthorised deductions to my bank account for £27.56, £35.01 and £7.39
None of these are authorised and there is no trace of a subscription on my phone to even cancel
Total scam organisation
Reply from Ultiself2026-07-20
Hi, I’m Rebecca, Head of Customer Support at Ultiself. I'm very sorry for the frustration this situation has caused. We've already been in touch with you directly and are actively working with you to resolve this matter. Our team is carefully reviewing your case and will continue assisting you until everything has been addressed. Thank you for your patience while we work toward a resolution.
I didn’t want to continue my subscription with the app and after writing my review the company immediately got in touch and offered a full refund. The customer support team were very courteous and dealt with the manner in a very time we fashion although the app was not for me. I did very much appreciate their quick response
Reply from Ultiself2026-07-20
Thank you for your kind words. We're delighted to hear that our support team was able to assist you promptly and courteously, and that we could find a satisfactory resolution. While we're sorry Ultiself wasn't the right fit for you, we truly appreciate your understanding and your feedback. We wish you all the very best on your wellness journey.
I believe these people are scammers. I agreed to one small subscription as a trial. Then immediately a second 57$ was taken from my account. I want my money back. I did not agree to this!
Reply from Ultiself2026-07-20
Hi, I’m Rebecca, Head of Customer Support at Ultiself. I understand why you'd be concerned after seeing a charge you did not expect, especially if you believed you were only signing up for the initial trial. We take situations like this seriously and would like the opportunity to review your case carefully. Please contact me directly at [email protected] with the email address associated with your purchase and the details of the charge. I’ll personally make sure your case is investigated promptly and that you receive a clear response.
The app I hold my self accountable , I have been using app for 3yrs attempting to get all the items I need done in a day, I like routines and reminders cause I forget everything , and keep me busy , and remind you some time I have not picked up a book or I have not worked on my painting,
Reply from Ultiself2026-07-20
Thank you for sharing your experience and for being with Ultiself for the past three years. It means a lot to hear that the app helps you stay accountable and supports your daily routine. We're especially happy that the reminders help you make time for the things you enjoy, like reading and painting. Wishing you continued success as you work toward your goals.
I did one time purchase. And never agree for subscription. Today I see my money are taken. It is a scam.
Reply from Ultiself2026-07-16
Hi, I’m Rebecca, Head of Customer Support at Ultiself. I understand why this would be concerning, especially if you believed you were making a one-time purchase and later noticed an unexpected charge. We take billing concerns like this very seriously and would like the opportunity to review your case. Please contact me directly at [email protected] with the email associated with your account and the details of the charge. My team and I will investigate everything carefully and provide you with a clear response as quickly as possible.
I changed my previous review. After communication with support team my money was returned to my account. I do appreciate this kind of attitude and way of working.
Reply from Ultiself2026-07-14
Hi, I’m Rebecca, Head of Customer Support at Ultiself. I understand why this situation would be concerning, especially if you believe you were charged without an active subscription and have not received the response you were expecting. We take cases like this very seriously and would like to investigate your account thoroughly. Please contact me directly at [email protected] with the email address associated with your account and the details of the charges. My team and I will review your case carefully and get back to you as quickly as possible.
Can’t believe I keep getting charged even tho I have canceled over and over again
Stop stealing from me I don’t have much money as it is !!!!
Edit to add they fixed and refunded and very quick
Reply from Ultiself2026-07-13
Hi, I’m Rebecca, Head of Customer Support at Ultiself. I understand why this would be very upsetting, especially if you believe you've already cancelled and are still seeing charges. We take billing concerns like this seriously and would like the opportunity to review your account in detail. Please contact me directly at [email protected] with the email associated with your account and any relevant billing information. My team and I will investigate your case carefully and provide you with a clear response as quickly as possible.
They charged me 3 times in the same month and no option to cancel the subscription. I wrote and no answer. A total hack!!
Reply from Ultiself2026-07-14
Hi, I’m Rebecca, Head of Customer Support at Ultiself. Thank you for your feedback. We’re already in contact with you and are waiting for the account details we requested so we can identify your account and investigate your case. At the moment, we’re unable to proceed without this information. Please reply to our email with the requested details, and we’ll continue reviewing your case as quickly as possible. We're here to help.
The concept and actual app is nice.
However all the added costs to upgrade is excessive.
If I had of realized this I would not have bought this app from the beginning.
Reply from Ultiself2026-07-14
Hi, I’m Rebecca, Head of Customer Support at Ultiself. Thank you for taking the time to share your feedback. I'm glad to hear you like the concept and the app itself, but I understand why the additional upgrade options left you disappointed. We appreciate honest feedback like yours as it helps us improve the experience for our users. If you'd like to share more about your experience or have any questions, please feel free to contact me directly at [email protected]. We'd be happy to help.
I signed up for a week (8,76€) but got charged additionally 50,31€. Definitely scam, DON’T SIGN UP!!! Edit///I got an excuse and the 50€ back, so I upgraded the stars from 1 to 3. It still was some work to get all this done, so I hope they look over the commercials, to avoid these issues to happen.
Reply from Ultiself2026-07-13
Hi, I’m Rebecca, Head of Customer Support at Ultiself. I understand why you'd be concerned after seeing a charge you did not expect. We'd really like the opportunity to review your account and clarify what happened. Please contact me directly at [email protected] with the email associated with your purchase and the charge details. I’ll personally make sure your case is investigated promptly and that you receive a clear response.
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