A cup from my set came in broken
A cup from my set came in broken. Once notified, Customer service was quick to respond. They were very kind and understanding and offered great help.
About Umi Tea Sets
Data updated- Website
- umiteasets.com
- Category
- Food, Beverages & Tobacco
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 66 reviews
- Replies to negative
- 4% (2/49)
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About this business
Large selection of exquisite porcelain tea sets for adults, teapot set and ceramic tea set for sale, fast free shipping to worldwide.
Written by the business, not verified by us.Is Umi Tea Sets legit?
Umi Tea Sets (umiteasets.com) has a 4.2 out of 5 rating on OK.one, based on 269 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is good. 81% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 4% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful traditional craftsmanship, superior materials, and exquisite design of the teaware, making every daily tea session truly special. Consumers also appreciate the exceptionally helpful customer service, smooth purchasing process, and secure packaging that consistently ensures delicate items arrive safely. Some reviewers were not happy with initial order issues, mentioning that items occasionally arrived damaged, broken, or completely incorrect. However, people noted that customer support quickly and kindly resolved these frustrating problems by sending prompt replacements without charging extra fees. Despite these occasional mishaps, buyers remain eager to recommend the business and purchase wonderful gifts for their friends and family.
Auto-generated from all reviews of this business. For reference only.What people say
Who is up for tea???
The ease of ordering and seeing that care was taken in packaging for shipment. The quality of the product is superior and what I wanted to receive. I will probably order from Umi Tea again.
Perfect for raw tea lovers
I have purchased a number of their products over the years for friends and family. Makes a perfect gift for all. I especially love that I can make fresh tea in one step by simply placing the tea leaves in the chamber, emerse the chamber into the pot and minutes later you pour the tea into the mug. Eliminates a two step process.
10/10 teapots!!! Will buy more!
Absolutely beautiful teapots. I use mine nearly daily as a go to for my tea. Wonderful service too.
Very good customer service and item…
Very good customer service and item quality! First my order was delivered to wrong address, but Umi Tea Sets sent me my order again, so I can enjoy my wonderful tea set.
Great customer service experience
Wrong item was sent to me, i messaged customer service and they replied within a few hours and said theyed send me the correct item and i could keep the wrong one as a gift. What more can you really ask for when things go wrong out of your control. I must highly recommend from my experience. I have had bad experiences of this type with other brands so this was a breath of fresh air. 👌🏻
Beautiful Tea Accessories and Sets
Beautiful Tea Accessories and Sets. I have a full Gonfu Cha set from them as well as a Tea Boat and Tea Pets and I'm in love with every piece! Even ordered some tea which was good + had a free sample of Oolong. They ship very fast and the package is very well protected, so no worry about anything arriving broken. Will definitely order again!
Great quality and beautiful pieces
I’ve been using this matcha set for around 9 months now and I’m genuinely impressed with the overall quality and durability of each piece . The chasen ( bamboo whisk) has held up beautifully the bristles haven’t broken or warped It’s also very easy to clean and dries quickly without any signs of mold or wear .The sieve is sturdy and hasn’t rusted, even with frequent washing and daily matcha prep. The chawan (bowl) is one of my favorite parts of the set. It has a lovely, thoughtful design the speckled glaze and deep blue tone give it a calming, traditional look. The thickness feels just right in hand, offering a nice balance of sturdiness and comfort. It’s durable yet elegant, and the shape makes whisking the matcha effortless. The only downside is that it doesn’t have a spout but it doesn’t make it difficult to pour. Overall, this set has been reliable, practical, and beautifully designed. It’s ideal for anyone who enjoys making matcha at home, whether you’re a beginner or someone who prepares it daily. I would absolutely recommend it for both its functionality and lasting quality.
Tea tray for my weekend ritual...
I bought a tea tray from them which I use ritually on the weekends to start my day. I would drink tea while journaling. The quality is great and the tray is very easy to use and clean. I also love it due to the color of the wood. Shipping and packaging was well done. Thank you!
Tea set
Hi, We love our tea set! At the end of dinners, our guests want to drink herbal tea now, just to use those cute glass cups. Stylish and delicate-to be handled with great care.
Exceptional Tea Sets
My husband gave me my Tea Set as a gift and I was absolutely thrilled. I have an extensive collection of Gong Fu tea ware that I use regularly, but this has become my favorite. It was my first "self pouring' style, and I found it works perfectly. Beautiful pieces, excellent quality and is exactly as shown in the website photos. Even though it was impeccably packaged with lots of protection for the pieces, one piece was chipped in transit, but UmiTeas very graciously replaced the correct piece. I highly recommend ordering from this company that makes every effort to give you a beautiful tea experience.
Satisfied customer
I bought my wife the black ceramic automatic gongfu tea set for mother's day. She loves it, and uses it almost every day! It's really quite beautiful. In addition, Umi's service has been extraordinary. One of the pieces in the set arrived broken. They responded quickly. The replacement part arrived within the week. I would purchase from them again without hesitation.
The teaware I purchased from Umiteasets…
The teaware I purchased from Umiteasets was of very exceptional quality, and I do have experience purchasing from many places. The shipping was fast, and any questions or concerns I had were addressed immediately. I would recommend anything from this company as I have had multiple great purchases.
High quality tea sets & good customer service
As a passionate tea lover, I have purchased several teapots and tea sets over the years. Umi Tea Sets is by far the best place to find authentic, high-quality tea sets at a reasonable price. You truly get more than what you pay for. I bought the "Japanese Auspicious Clouds Pottery Tea Set" last year as well as the "Pottery&Ceramic Travel Tea Set", and I couldn't be happier with it!
Product was exactly as described and…
Product was exactly as described and customer service was excellent
Perfect delivery
Had an initial issue with the wrong tracking number provided in the order email. Contacted customer service and received an answer within the next few hours with the correct tracking, order was on the way, arrived just as timed. The set was very well packaged and I enjoy it a lot!
The teapot looks so cute
The teapot looks so cute! I bougth it as a gift to my boyfriend for his birthday and he loved it! The package was great and customer service is really nice, they responded so quickly.
Umi Tea Sets amazing company with a…
Umi Tea Sets amazing company with a great customer service. I bought some tea and a tea pot to go with. The tipper arrived slightly damaged but for no time they’ve sent a replacement which arrive within a week. Very happy customer.
Received order promptly
Received order promptly. Communicated via email with them and had a good experience. Good feelings about future orders that I will make.
The products are wonderful
The products are wonderful! The tea is delicious, and the dishes are very beautiful. I bought this set as a gift and it really pleased the birthday boy!
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