The tea set is high quality
The tea set is high quality. We had a minor issue with shipping, and the customer service team corrected the problem quickly and professionally.
About Umi Tea Sets
Data updated- Website
- umiteasets.com
- Category
- Food, Beverages & Tobacco
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 66 reviews
- Replies to negative
- 4% (2/49)
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About this business
Large selection of exquisite porcelain tea sets for adults, teapot set and ceramic tea set for sale, fast free shipping to worldwide.
Written by the business, not verified by us.Is Umi Tea Sets legit?
Umi Tea Sets (umiteasets.com) has a 4.2 out of 5 rating on OK.one, based on 269 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is good. 81% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 4% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful traditional craftsmanship, superior materials, and exquisite design of the teaware, making every daily tea session truly special. Consumers also appreciate the exceptionally helpful customer service, smooth purchasing process, and secure packaging that consistently ensures delicate items arrive safely. Some reviewers were not happy with initial order issues, mentioning that items occasionally arrived damaged, broken, or completely incorrect. However, people noted that customer support quickly and kindly resolved these frustrating problems by sending prompt replacements without charging extra fees. Despite these occasional mishaps, buyers remain eager to recommend the business and purchase wonderful gifts for their friends and family.
Auto-generated from all reviews of this business. For reference only.What people say
Overall good service
Overall good service, fast delivery, no issues. I bought a glass teapot. The design was really nice. Good quality borosilicate glass. Good enough size. Can handle stovetop fire. Excellent value for money.
Outstanding Experience and Products
This was my first time working with Umi Tea company and it was superb! They have a great selection of high quality whole leaf tea, and it is the best that I have ever tasted. Their customer support is excellent and very quick to respond to questions. The staff are courteous, kind and professional, and eager to help you with your selections. I highly recommend that you give Umi Tea company a try - you will be greatly rewarded.
Poor quality
Poor quality. The item came broken and instead of giving a me replacement for the boxes, they provided bits and pieces of it. The replacement part even has issues and is defective. Would not recommend.
***READ THIS*** Great Company to Order From!
***READ THIS*** This is a company worth doing business with! Umi Tea Sets offers good customer service, policies, and care, unlike many other international companies. The quality of their products is legit, and they take great care to ensure that your product arrives safe. When ordering, please note that you should give yourself extra time between 2 weeks and a month, as international shipping is beyond their control. So, if you have an event, order ahead of time. I can only say that if you are ordering for yourself or making them a partner, I recommend working with them. They treat and handle their customers well and with care.
I ordered a tea set from Umi Tea Sets
I ordered a tea set from Umi Tea Sets, and I’m very pleased! The quality is excellent, and the elegant design makes every tea ritual special. The packaging was secure, ensuring everything arrived safely. Delivery took a bit longer than expected, but it was worth the wait. Highly recommend!
cute matcha tea set
Very cute matcha tea set , came in less than 2 weeks. Love the Chawan everything looks so pristine. Definitely will order again
Teapot
I am very satisfied with this order. The teapot meets my expectations, the delivery took 11 days. I can recommend this store.
very nice and beautiful tea pot
very nice and beautiful tea pot. a little bit smaller than i anticipated, it was hard to see the actual size on the pictures. no infuser was included so i asked what size it was and then they kindly sent me one for free.
Japanese Cyan Ceramic tea…
We bought the Japanese Cyan Ceramic tea set for our daughter and she absolutely adores it. She loves the ceremony of making fresh tea for her friends. The set is a beautiful colour and really well made. We also bought the utensils and a few samples of tea. All arrived in a timely manner (France). I didn't receive a confirmation email of my order so contacted Umi, they responded really quickly, apologised and confirmed date of dispatch. 100 % recommended.
Excellent Customer Support
I had placed a large order with Umi and the majority of the order came perfectly as described with one of the handmade teacups being fairly different from what was pictured. While I was fully aware that the items were handmade and the item photographed was label as a representation and not necessarily the item I would receive. When I got the item it was not nearly as vibrantly colored nor did the pattern of the cup match what I had received. I reached out to their customer support team and expressed how I wasn't happy with the cup. I was instructed to provide photographs of the cups and try to display it under different lighting to see if the light conditions would make it look more like what was advertised. Once I did that and had shown that the cup still did not remotely resemble the advertisement the customer support representative was more than happy to discuss ways to rectify the situation. I was given the option to either return the cup for a full refund or they could send me a replacement cup that would hopefully be more to my liking. I opted in for the second option and the replacement I got was perfect. I would highly recommend working with this company.
Love my Umi tea set so much I bought a…
Love my Umi tea set so much I bought a tea cup for my niece! They quality is amazing and the colors they create thru their firing process is like no others!
The customer service was excellent and…
The customer service was excellent and the products were great quality and look fantastic in person just as advertised. I would definitely continue to buy from them.
Quick, friendly, & traditional Tea Set.
They were very quick to delivery with care. I had a couple broken tea cups that they replaced with haste and they were very nice about it. The tea set is very traditional and I think this should be shared more so others may have tea zhen time. Thank you!! I recommend their tea sets for the many options, fair pricing, and quality service.
Great customer service
I bought a tea set for my wife for her birthday. It arrived in a timely fashion and my wife loved it. It did however, arrive with broken peices. I emailed customer support and they were able to send out the broken peices free of charge. Overall very happy with Purchase.
Stay away
Bought a travel tea set advertised 2 teacups 75ml and a teapot 270ml. Ordered Jan 9th received 20th. I received today a bare 225ml tea pot with 3 cups of...25ml each. Took pictures to document the review on their site, on the product page, to share with other customers. The product page disappeared from their site just a few minutes after posting my review, no email from customer service to me... Product and service do not inspire trust. Edit: product reappeared on their site, customer service "offered" a refund IF and AFTER I delete the negative review. Really? So, they ended up deleting my review...themselves! Feng Shui.
Cute travel tea sets!
Love my cute little tea set! Customer service was also very friendly and helpful.
Holiday gift with meaning
My oldest child is majoring in Asian Studies and Mandarin, and asked for a quality tea ceremony set. We worked together to find the right one and were delighted to find the koi on the set is three dimensional, not just painted on. The selection of tea varieties rounded out the gift. I had a great experience and required a little help from customer service, who were great. We’ll be shopping here again!
Lotus green teaset and tea tray
Bought nice lotus green tea set and tea tray! Tray was very nice crafted bigger than I thought!Tea set was beautiful quick shipping but, took a little longer the holiday season thru usps!! Got it right on Christmas Eve!
Excellent customer service.
The tea set I ordered arrived beautifully packaged but unfortunately the lid to the teapot was broken. I notified customer service immediately and they took care of sending a new lid. They were great to communicate with, I will definitely purchase from them again in the future.
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