Unicoeye (unicoeye.com) has a 4.6 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. 89% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Great customer service and gets back to you quickly over issues.
Hi dear Gabriella, Your satisfaction is our top priority. Thanks for your appreciation of UNICOEYE!! Solving your problems is my greatest achievement~💕 We are committed to providing excellent service!! Ensuring every customer at UNICOEYE has a satisfying shopping experience is our highest priority. Sincerely, UNICOEYE💕
I had the pleasure of speaking with Kazuki from customer service and I am extremely pleased my dissatisfaction was seamlessly resolved. I was able to voice my concerns properly and was given such a professional solution. I truly recommend Unicoeye, not only for its products, but its customer service as well. Thank you Kazuki!!!
Hi dear Heyleyl, Thanks for your appreciation of UNICOEYE!! Your satisfaction is our top priority. We are committed to providing excellent service!! Ensuring every customer at UNICOEYE has a satisfying shopping experience is our highest priority. Sincerely, UNICOEYE💕💕
Helped me while my contacts went to a house that wasn’t mine
Hi dear Jenna, Thanks for your appreciation of UNICOEYE!! Your satisfaction is our top priority. We are committed to providing excellent service!! Ensuring every customer at UNICOEYE has a satisfying shopping experience is our highest priority. Sincerely, UNICOEYE💕💕
I’ve done promotional content with this brand in the past, have had multiple orders with them. This past order there was some complications however Kazuki on their team has been trying an excellent amount of times to help resolve my issue. I look forward to getting my previous order fixed. Very hands on team and communicative.
Hi dear Melissa, Thanks for your appreciation of UNICOEYE!! Your satisfaction is our top priority. We are committed to providing excellent service!! Ensuring every customer at UNICOEYE has a satisfying shopping experience is our highest priority. Sincerely, UNICOEYE💕💕
Hi dear Elizabeth, Thanks for your appreciation of UNICOEYE!! Your satisfaction is our top priority. We are committed to providing excellent service!! Ensuring every customer at UNICOEYE has a satisfying shopping experience is our highest priority. Sincerely, UNICOEYE💕💕
This is my second time purchasing contacts from Unicoeye after a year of wearing my yearly lenses. My first year set were a beautiful grey and green pair. I truly loved how they looked over my brown eyes. I'm anxiously waiting for my second yearly order.
Hi dear Esbeydi, Thanks for your appreciation of UNICOEYE!! Your satisfaction is our top priority. We are committed to providing excellent service!! Ensuring every customer at UNICOEYE has a satisfying shopping experience is our highest priority. Sincerely, UNICOEYE💕💕
Easy site. Easy ordering. Easy tracking. Came in on time and fit perfectly
Hi dear Callie, Thanks for your appreciation of UNICOEYE!! Your satisfaction is our top priority. We are committed to providing excellent service!! Ensuring every customer at UNICOEYE has a satisfying shopping experience is our highest priority. Sincerely, UNICOEYE💕💕
I ordered 3 contact lens on a whim, while all the colors were beautiful, a few didn’t work for my dark eyes, BUT Kazuki in Customer service didn’t let me suffer and rescued me. They were swift and SO KIND in finding a solution. I’m so happy and can’t wait to order more from them. You will not be disappointed.
Hi dear Ultimate, Thanks for your appreciation of UNICOEYE!! Your satisfaction is our top priority. We are committed to providing excellent service!! Ensuring every customer at UNICOEYE has a satisfying shopping experience is our highest priority. Sincerely, UNICOEYE💕💕
Best colored contact lens provider I've ever dealt with. Customer service is amazing, and they are the only ones I've dealt with where the lenses are exactly as advertised. My eyes are so dark they're basically black, and their contact lenses cover them fully and beautifully while looking natural and very light, instead of muddy-dark like other stores I've bought from. They are comfortable too. I own three pairs of contacts from this store so far and will continue to shop with them.
Hi dear Goomba, Thanks for your appreciation of UNICOEYE!! Your satisfaction is our top priority. We are committed to providing excellent service!! Ensuring every customer at UNICOEYE has a satisfying shopping experience is our highest priority. Sincerely, UNICOEYE💕💕
Very fast costumer service and delivery! Loved the contacts, very nice quality and didn’t dry out my eyes! Gave them a good pop 🌸☺️
Hi dear Farrah, Thanks for your appreciation of UNICOEYE!! Your satisfaction is our top priority. We are committed to providing excellent service!! Ensuring every customer at UNICOEYE has a satisfying shopping experience is our highest priority. Sincerely, UNICOEYE💕💕
What I love the most about this app is how understanding the customer service is. Kazuki specifically always helps me no matter what and is very understanding.
Hi dear, Thanks for your appreciation of UNICOEYE!! Your satisfaction is our top priority. We are committed to providing excellent service!! Ensuring every customer at UNICOEYE has a satisfying shopping experience is our highest priority. Sincerely, UNICOEYE💕💕
Honestly amazing experience they were very communicative after an error with the first order and offered me a replacement order they shipped it and it arrived within 10 days. They replied to my emails promptly and we very generous and understanding I love it!
Hi dear Miele, Thanks for your appreciation of UNICOEYE!! Your satisfaction is our top priority. We are committed to providing excellent service!! Ensuring every customer at UNICOEYE has a satisfying shopping experience is our highest priority. Sincerely, UNICOEYE💕💕
I love unicoeye I always order colored contacts from them!
Hi dear Serena, Thanks for your appreciation of UNICOEYE!! Your satisfaction is our top priority. We are committed to providing excellent service!! Ensuring every customer at UNICOEYE has a satisfying shopping experience is our highest priority. Sincerely, UNICOEYE💕💕
From beginning to end I absolutely LOVE these contacts and services from Unicoeye..I've been shopping their contacts for a few years now and will continue..the colors are true and contacts fit comfortable..the shipping time is reasonable and the deals are fantastic..never disappointed..
Hi dear Maelo, Thanks for your appreciation of UNICOEYE!! Your satisfaction is our top priority. We are committed to providing excellent service!! Ensuring every customer at UNICOEYE has a satisfying shopping experience is our highest priority. Sincerely, UNICOEYE💕💕
My order got mixed up somewhere but there are going to fix it
Hi dear Latoya, Thanks for your appreciation of UNICOEYE!! Your satisfaction is our top priority. We are committed to providing excellent service!! Ensuring every customer at UNICOEYE has a satisfying shopping experience is our highest priority. Sincerely, UNICOEYE💕💕
They're good. Please do business with them.
Hi dear Remy, Thanks for your appreciation of UNICOEYE!! Your satisfaction is our top priority. We are committed to providing excellent service!! Ensuring every customer at UNICOEYE has a satisfying shopping experience is our highest priority. Sincerely, UNICOEYE💕💕
They are so helpful, we received all the package and enjoy them
Hi dear Gladium, Thanks for your appreciation of UNICOEYE!! Your satisfaction is our top priority. We are committed to providing excellent service!! Ensuring every customer at UNICOEYE has a satisfying shopping experience is our highest priority. Sincerely, UNICOEYE💕💕
The kind customer service & understanding.
Hi dear, Thanks for your appreciation of UNICOEYE!! Your satisfaction is our top priority. We are committed to providing excellent service!! Ensuring every customer at UNICOEYE has a satisfying shopping experience is our highest priority. Sincerely, UNICOEYE💕💕
The person i talked to helped me in listening to my complaints and was very patient. Thank you.
Hi dear Ali, Thanks for your appreciation of UNICOEYE!! Your satisfaction is our top priority. We are committed to providing excellent service!! Ensuring every customer at UNICOEYE has a satisfying shopping experience is our highest priority. Sincerely, UNICOEYE💕💕
Absolutely horrendous customer service. I ordered contacts that were in stock 3 weeks before Halloween. They never shipped. When I called a week before Halloween they told me that those contacts were now on backorder. They never sent me an email. I demanded that they resend me the email that they claim that they sent letting me know that they were on backorder. They never produced that email I called back multiple times over several days and since several emails stating that I needed to contact before Halloween. It is now Tuesday Halloween is Friday. I finally got somebody to call me back and they’re telling me that they cannot ship any pair at all to me to compensate for their horrendous customer service and their inaccurate advertisement of having the contacts I ordered in stock. This is the second time in 5 years they’ve screwed me up on Halloween, I will NEVER order from them again. Steer clear!!!
Hi dear Delilah, We sincerely apologize for the difficulty you encountered in contacting us. We understand your frustration at this moment. After you called us, we sent an email informing you of the stock shortage and suggesting an alternative. However, we did not receive any reply from you, and we successfully connected with you on both of your calls to discuss the situation. We have been responding consistently and have not been indifferent. Furthermore, to prevent further difficulties in contacting you, we have contacted you using two different email addresses. We value every customer—we sincerely apologize if you have encountered difficulties contacting us and are working hard to improve our communication channels. We value you as our customer and hope to resolve your issue as soon as possible. Please check your email and confirm your shipping information so we can send you your contact details promptly. If you need urgent assistance, please contact us directly at [email protected], and we will ensure your issue is addressed promptly. Sincerely, The UNICOEYE Team
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