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Is UNIQSO legit?
UNIQSO (uniqso.com) has a 3.0 out of 5 rating on OK.one, based on 969 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 94% of negative reviews; 19 of them were added in the last 12 months. Last updated 2026-10-25.
When I had an issue with my package not being delivered by Halloween (even though I ordered it early) they never resent it or gave a refund.
When I had an issue with my package not being
Reply from UNIQSO2023-11-09
Hi, the ordered was delivered by your local post before Halloween but since you claimed it was stolen and prefer to get a refund, we have also refunded the order to you. Do check with your bank/card provider for the refund.
The contact lenses are amazing although shipping does take a bit if it's international the lense cases are pretty cute but could be deeper so that the lenses don't dry out as fast other than that I've never had an issue with the lenses also really like how much variety of choices there are
They took more than a month to get here I emailed them to get information they email me told not email them back that I had to get hold of someone else
Reply from UNIQSO2023-11-01
Hi, we have mentioned in the product page of the processing time and the chosen standard shipping takes 15-25 working days to deliver after fulfillment thus the order was delivered in a timely manner.
*Edit: Our exact reply was " your order is estimated to ship by this week. You will be notified for the tracking updates once shipped. Do reach out to us again if you did not receive the tracking updates by end of this week."
We are sorry if this cause the misunderstanding but you have misinterpret our reply.
Shipping to Spain is impossible, they charge you more than twice the value of the contact lenses and they do not ensure delivery, I have had to return the shipment
Reply from UNIQSO2023-11-02
Kindly be informed that the local custom clearance process and import tax imposed is beyond our control. If you need assistance, please email [email protected] and we will be glad to assist.
Horrible shipping. First they input my address on wrong so my package was returned
Had to pay shipping again
And then I reordered and it wouldn't send to my physical address after they don't ship to PO Boxes
Will not use this company again
Reply from UNIQSO2023-10-27
We would like to clarify that the 1st and 2nd resend parcel had the correct address as confirmed by you on the shipping label. There was never any issue regarding PO box as you did not select express shipping. We advise you to contact with your local USPS and clarify with USPS the reason that they marked your address as addressee unknown.
Just not worth the money or time. The items took 3-4 weeks to arrive and part of it is missing, but I did give partial credit for missing items.
The contact lenses simply don't look good nor did I expect them to have reduced pupil size! Why would anybody do that but because it was in small print, I am being forced to keep 3 pairs of contacts that I simply don't have any use for!
Reply from UNIQSO2023-10-18
Hi, we would like to address to the few issues mentioned.
1st, we take 3-4 working days to process and standard shipping takes 15-25 working days to deliver as mentioned.
2nd, the partial order was shown delivered by your local post but since you mentioned you did not received it, we refunded the partial order to you.
3rd, there is a remark in the product description that says "Reduced size of the pupil area may block your view. You need mobility assistance to use this product. Use at your own risk. "
The remark is not in a small print since it is the same font size as other lens specification listed.
The connects were awesome and looked great. They were comfy to wear. The only downside is that my prescription is a -2.25 which meant I had to go with -2 or -2.5. Not having my exact prescription really made my eyes tired and I want able to wear them for the whole convention day. But everything else about them was great.
If I could give 4.5 stars I would! I love Uniqso, the customer service is wonderful. And they have Dual prescription, and they are only the second place I’ve found that does! The point down is ONLY because for some reason their app doesn’t let you do dual prescription. And I wish every contact was available in dual prescription, but I’m just grateful they have any.
I love your products -- heres what could make it 5 stars!
I love your products! Shipping times could be a smidge better as well as the way website is set. Some contacts match others in design and name but one will ask for a prescription and another might not. A better labeling system would be helpful!!
My order got lost and contacts were uncomfortable.
Ordered from here before and was really good but very dissatisfied with most recent order
Reply from UNIQSO2023-09-28
Hi, so did you end up receiving the contacts since you mentioned about the contacts being uncomfortable? If you need assistance, please email [email protected] and we will be glad to assist.