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Beauty & Well-being

UNIQSO

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969 reviews

3.0969 reviews
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About UNIQSO

Data updated
Website
uniqso.com
Category
Beauty & Well-being
Location
Malaysia
Status
Unclaimed
Last 12 months
19 reviews
Replies to negative
94% (364/388)
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About this business

About usWe are online store of beautyBuy cheap & quality cosplay wigs, colored contact lenses/circle lenses, skin & eye care products culled from Japan & Korea.Shop now

Is UNIQSO legit?

UNIQSO (uniqso.com) has a 3.0 out of 5 rating on OK.one, based on 969 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 94% of negative reviews; 19 of them were added in the last 12 months. Last updated 2026-10-25.

What people say

Very poor and extremely slow service

Reply from UNIQSO2023-12-28

Kindly be informed of the processing time required as mentioned in the product page and also standard shipping takes longer as compared to express shipping. We have checked your order and it was delivered within the stipulated timeframe. If you need further assistance, please email [email protected] and we will be glad to assist.

I never received my item, no refund given

I never received my item. I asked for a refund and was told I would receive one, but I still haven’t over a month later. Horrible service, took days to respond.

Reply from UNIQSO2023-12-01

Hi, we have replied your emails within 1 working day and the refund was processed within 5 working days. We advise you to check with your card provider/bank.

I placed an order on October 16th for…

I placed an order on October 16th for getting my 11-year-old daughter a pair of red contact lenses as part of her Halloween costume, but we didn't receive the package until November 8th. It took way too long for shipping and what's worse was that the tracking function did not work well, either. It only showed the date when the package left Singapore and then nothing could be tracked.

Reply from UNIQSO2023-12-01

Hi, kindly be informed that we have mentioned on our website that processing time takes 3-4 business days and the chosen standard shipping takes 15-20 working days to deliver thus the order was delivered within the stipulated timeframe. Perhaps you can choose express shipping for future orders. If you need any further assistance, please email [email protected] and we will be glad to assist.

Package was late

Reply from UNIQSO2023-11-29

Hi, the order was placed on October 14th (Saturday) and our processing time takes 3-4 business and the chosen standard shipping takes 15-20 business days. The order was delivered on November 13th thus it was delivered within the stipulated time frame. If you need further assistance, please email [email protected] and we will be glad to assist.

Difficult to see through

The contacts looked great. However one contact was very hazy to see through and the the other one (because it was an X) was practically blind. The small holes that allow for people to see through the contacts are either too small or too close together.

Reply from UNIQSO2023-11-22

Hi, in order for a more realistic look to the character, the contacts has a mesh in the center, which may obstruct your vision. You may need mobility assistance to use this product. Do reach out to us if you have any other issue with the purchasing experience.

Lens broke on first try and payment issues

Payment didn't work with IDeal at first, had to use customer support to use paypal. Second of all, the lenses arrived and seemed okay at first, but one of them got torn in my eyes and got stuck in my eyesocket. It was my first use of the lens and I had a lot of colored lenses in the past, but this is the first one that straight up broke in my eye on the first use. Scary experience..

Reply from UNIQSO2023-11-15

If you need assistance, please email [email protected] and we will be glad to assist.

No true to color and flimsy

I ordered blue contacts for a Halloween costume, but with my dark brown eyes I could hardly see the color change. No where in the advertisement did it state it was opaque. To the contrary it advertised pictures of people with dark eyes, and how transforming the dark brown eyes looked vibrant blue. Also the quality of the contacts were very cheap, flimsy, and thin. I had a very hard time inserting them because they were so flimsy they kept flipping inside out onto my finger instead of attaching to my eye. With the multiple attempts, by the time I was able to successfully insert them, my eyes were red and irritated. (This was not my first time using contact lens, so not due to lack of experience)

Reply from UNIQSO2023-11-13

Hi, the contacts purchased is non opaque blue and will blend with your original eye color. We are sorry to hear your feedback as the brand purchased are well loved by many other customers.

Never received my items

Never received my items. Was forced to reverse charges because customer service just gives you the run around!! Never would recommend!!

Reply from UNIQSO2023-11-10

Hi, we have checked and we did not receive any email from the registered email or even any email associated to the order number and name. If you need assistance, please email [email protected] and we will be glad to assist. Also, the last mile delivery status is provided by your local post so do contact them to clarify about the delivery.

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