Unlock (unlock.com) has a 4.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 67% of negative reviews. Last updated 2026-08-10.
Shawn Altadonna was very good equity officer an answers all my questions And explained all the necessary paperwork as well.
It's great to hear that Shawn delivered a thorough and helpful experience for you. Thank you for your kind words and for trusting Unlock.
Worked with some great people that helped me get through the entire process and always responded to any question I had.
We're glad to hear our team delivered a supportive and responsive experience from start to finish. Thank you for the review and for choosing Unlock.
Very professional. Great experience. Smooth process.
It's great to hear everything came together smoothly and our team made a great impression. Thank you for sharing your experience.
Very smooth experience, Tony was excellent in explaining everything…
It's great to hear that Tony delivered a smooth and thorough experience for you. Thank you for your kind words and for choosing Unlock.
They were very helpful and very informative, they kept me up to date and was an overall great experience!
It's great to hear our team kept communication strong and made the overall experience a great one. Thank you for your kind words and for trusting Unlock.
We're glad to hear our team delivered a fast and professional experience for you. Thank you for your review and for choosing Unlock.
The representative Eric G was very helpful ,clear and kept us informed. As well as answered our questions.
We're happy to hear Eric was clear, helpful, and kept you informed every step of the way. Thank you for taking the time to share your experience and for choosing Unlock.
My experience with Unlock was pleasant. Catrina and Dominic were very kind and kept me informed about all steps. I'm surely referring clients. I'm very appreciative.
We're glad to hear that Catrina and Dominic made such a positive impression and kept everything clear throughout. Thank you for your recommendation and for choosing Unlock.
The ease of what I needed to send also Flavio and Priscilla were great to work with closing done very professional great experience Thank You
We're happy to hear Flavio and Priscilla made the process professional and easy from start to closing. Thank you for sharing this and for choosing Unlock.
They are extremely good even it took a little longer but was great.
We're glad to hear the experience was great overall, and we appreciate your patience throughout the process. Thank you for taking the time to leave a review and for choosing Unlock.
Great customer service, quick response from your team especially Jennifer appreciate all the support your staff have provided.
We're glad to hear that Jennifer and the team made such a positive impression with their quick responses and great customer service. Thank you for taking the time to leave a review and for choosing Unlock.
Everyone made this transaction so very seamless! Jennifer klugman-terry was the best!!! She explained everything so well and was quick to respond to any inquiry we had. The process was also very quick! Even though we had one hiccup, it was on my end and it was resolved within a day. I cannot recommend them any more. If you are on the fence, this is your sign to just take the plunge.
We're glad to hear that Jennifer and the team made the whole process easy and seamless for you. Thank you for your recommendation and for choosing Unlock.
The entire process went smoothly and pressure free. I was very pleased with my interactions with the team. Highly recommended.
We're glad to hear the process went smoothly and our team made you feel comfortable every step of the way. Thank you for your recommendation and for sharing your experience.
It's not what, but who made this experience great, and that was Mandy Munoz. She made the process painless even when I was being a pain with questions, apprehension, and nerves. She squashed all of that with kindness, understanding, and the best customer service I have received from ANYWHERE. She is a true asset to your company and I can't thank her enough.
We're happy to hear Mandy turned every question and concern into a positive experience for you. Thank you for this great review and for sharing your story!
Well honestly think the company can be great just a lack of communication I think their should be more emphasis on quality and consistency and professionalism amongst employees handling individuals cases and be more professional in communication with the customer other that you'll is very helpful in my time of need while I'm in a healing process thanks so much for unlocking my equity so I can stay afloat Mr and Mrs Norman
Thank you for taking the time to share your experience and feedback. We're truly glad we were able to help during such an important time. We hear you on the communication and consistency, that's feedback we take seriously and will use to improve the experience for every homeowner we work with. We're here if you ever need anything at 800-560-3450.
The staff Jennifer Patrick and Gloria were excellent at customer service and follow up and follow thru
It's great to hear that Jennifer, Patrick, and Gloria showed up for you every step of the way with great follow-through. Thank you for your kind words and for trusting Unlock.
for starters, the whole prosses was way too long, (4months) to finally receive the funds.
Thank you for your patience throughout this process. We're sorry the process took longer than you expected and understand how important timing is. Your feedback is appreciated and will be used to improve the experience for future homeowners. We're here if you ever have any questions at 800-560-3450.
We're happy to hear our staff, service, and solution all hit the mark for you. Thank you for your review and for choosing Unlock.
Mandy was very helpful with my loan process and her explanation of each step helped keep me informed.
It's great to hear that Mandy's clear explanations made the process easy to follow throughout. Thank you for sharing your experience and for choosing Unlock.
It was pretty easy process
We're happy to hear the process was easy for you. Thank you for sharing your experience and for trusting Unlock.
102 reviews matching