United Overseas Bank (uob.com.my) has a 1.3 out of 5 rating on OK.one, based on 143 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. 87% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 15 of them were added in the last 12 months. Last updated 2026-10-25.
Don't apply any accounts at UOB‼️ UOB is the worst bank ever I ever seen‼️ Bad customer services ‼️ Charge Customer's credit card without valid reasons and no proper explanations info to customer ‼️ UOB can called as "The Licensed Along" instead of bank‼️
I have a business account with UOB. Myself being the main director and shareholder. Putting money into the account is easy. But when you want to take money out via remittance, UOB Malaysia makes it very difficult. Even after providing them with all supporting documents, they still rejected it without even informing me the status. I had to call my relationship manager to find out. It is as if they own the money and not my company. Biggest regret to open a business account with UOB Johor and my company is now planning to shift to other banks who are more customer friendly.
Customer service exists in every sector. Yes UOB Malaysia card centre suxs big time. 1) Mom singaporean lives in Singapore. 2) Invested in UOB Malaysia 3) Issued credit card by UOB but limit is only rm30000 equivalent to SGD9616 according to current exchange. The card is only used when she travels to Malaysia. 4) Msia implemented password code for Msia credit card users. Users are required to re-activate the card. 5) Mom not educated . Also slow in responding to questions. Mom doesn't understand or speak english. 6) Made a trip to Johor UOB branch on 12 September but noone could speak chinese there. Was told that someone will make a call to her. 7) A lady from UOB Malaysia KL called. Shot several questions to my mom, lady = stern, film ....mom = nervous, unsure, afraid , no time to think through the questions. In Singapore, she has a personal banker (also brother) from Privilege Banking who does everything for her. 8) She failed to get the answer correct for when was the card last used. She answered unsurely .....I was with her even I cannot remember when we went to KL 9) Lady said sorry please go back to the Johor JB branch for activation. What is this?? A test???? 10) Mom upset told her she went this morning. Mom is not a person to complain or whine. She told the lady she would like to cancel the card instead because this is causing her a lot of distress. Lady said she could not help further. Could not do much anymore. in chinese 没办法。 11) Who's the lady? I'd like to talk to her. Are you a manager? DO you spend SGD10000 when you come to Singapore within seconds or where you live in Malaysia??? 12) My mom is a customer she's contributing to the Msia's economy. Nobody in UOB is willing to give & take a little. This is not a test. And all she wants is SIMPLY just to be able to use the credit card. Also she doesn't owe the bank anything. 13) She's considering shifting the money to another bank........when you cannot get the service you expect how can you trust the company ??? ------------------------------------------------------------- last I heard a big ridiculous joke you need to report to the credit card department on how much you intend to spend on the credit card before you can charge using the card else they will not accept payment you made country policy? bank policy? scandal ? you will never know HAHAHAHAHAHAH
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