Powerful, straightforward recovery for deleted or missing files. Restores documents, photos, videos, and more from hard drives, SSDs, USB drives, and memory cards.
Written by the business, not verified by us.EaseUS (update.easeus.com) has a 5.0 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 100% rating it 4 stars or higher; Reviews mostly discuss Customer service, Product. Last updated 2026-08-30.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast response times and helpful live chat support when setting up their software. People note that the programs work reliably and technical staff efficiently resolve license and activation issues without any unnecessary delays. However, some customers also noted encountering invalid activation keys, lost installation files, or needing assistance after changing computer hardware. Despite these initial roadblocks, consumers consistently found the support team ready to quickly provide working solutions and reset codes. Reviewers deeply appreciate the straightforward guidance and patient assistance provided during all these troubleshooting moments.
Auto-generated from all reviews of this business. For reference only.My licence (which I have got through a freeway website years back) was linked to a previous installation, and it needed to be released. I have contacted their customer service via live chat on a late Saturday afternoon, I was the second on the cue, waited less than a minute to be connected to an agent, a human one. I have sent my message with my request, they answered to try again, and it worked. Shameless service, thank you!
Excellent fast support that fixed my problem without fuss.
Hi, I was looked after by Jesse with much respect for my experience and preferences which did not make for an easy path but we got there quite timely, very appreciative
I had really great support experience, support engineer was very supportive and understood the concern immediately. Really thank you EaseUS team.
Excellent support. No confusion or ambiguity. Knowledgeable, patient and courteous support person. Provided clear instructions and quick resolution.
The customer support is incredibly fast and helpful. They solved my issue in no time. Highly recommended!
Great product, and customer service is fantastic and easy to use.
Excellent customer support I have purchased several EaseUS products, including EaseUS Todo Backup, EaseUS Partition Master and EaseUS Todo PCTrans, and I would like to share my recent experience with their customer support. I contacted support because I needed to transfer a license from my daughter's old laptop to her new laptop. I was pleasantly surprised by how helpful and professional the support representative was. He took care of the license reset and made it possible for me to activate the product on the new laptop. What impressed me most was not only the solution itself, but the attitude of the support representative. He was polite, patient, genuinely helpful and very responsive. My issue was resolved within 24 hours, which I consider excellent customer service. This is actually the second time I have received such helpful assistance from EaseUS support, and I really appreciate the fact that they take their customers' problems seriously. I have been using several EaseUS products and, based on my experience, I can confidently say that the quality of the customer support is one of the reasons I am happy to continue using their software. A special thank you to the support representative who helped me this time. Your assistance was greatly appreciated! Excellent products, but most importantly, excellent customer support. Highly recommended!
Freddy helped me out to download the recovery program I had purchased 15 years ago (and lost it meanwhile). Saved me from spending a lot of money for something that I had already paid. for. Great service.
Freddy helped me with my problem; thanks.
thanks for the quick solution
They listened to my situation and found a solution very quickly, with zero disruption on my end. Very happy the chat window popped up!
I recently used Disk Drill to recover important family photos that I accidentally deleted from my external hard drive. The installation process was fast and simple. The user interface looks very clean and modern. Even a beginner can use it without any trouble. I ran a deep scan, which took about twenty minutes for a one-terabyte drive. To my relief, the software successfully found almost all of my lost pictures. The preview feature let me check the files before I paid for the recovery. This saved me a lot of time and worry. While the free version only lets you preview recoverable data, the paid upgrade is worth the price for the full recovery power. Overall, Disk Drill is a reliable, powerful, and stress-free tool for anyone who loses important files. I highly recommend it.
Per my computer company, I was facing a monumental task of trying to avoid a complete hard disk reformat and new installation of Windows 11 followed by reinstallation of all programs and thousands of data files. They claimed there was no other way, but my own research found EaseUS, which has programs to avoid all of this. Their Technical Support Rep, Jesse was excellent and their overall service was also excellent. After expanding my disks reserve partition, Jesse then installed the large file Microsoft update and checked to make sure that everything was working fine.
Quick and easy support from this agent, a Pro!
Issue with my licence got on chat and they had it fixed in 30 seconds. Awesome service.
Great customer service. Very straightforward responses. Jesse was very helpful and sorting out the issues. Happy overall for the product.
Jesse provided truly exceptional support when I encountered difficulties installing the Todo Backup software on my system. Despite my repeated attempts, the installation kept failing, leaving me frustrated and concerned about securing my data. Jesse stepped in with remarkable patience and expertise. He carefully walked me through the process, identifying and resolving the underlying compatibility issue that was causing the blockage. His clear, step-by-step guidance was both reassuring and effective. Thanks to his skilled assistance, the software is now installed perfectly and functioning exactly as needed. This experience turned a moment of technical stress into one of great relief. Jesse’s professionalism, deep knowledge, and outstanding customer service have earned my highest recommendation. He is a tremendous asset
I have been a fairly loyal customer of EASEUS Software for many years now. EaseUS has always provided great customer service. Today was no exception. Freddy understood my issue and effectively was able to resolve my issue. Resetting my activation so I could continue using the software which I greatly depend on. Thanks EASEUS And Freddy.
103 reviews matching
EaseUS
Easemate
Diskdrill.com
CleverFiles
Sproutful
AdIQ
Use AI
UltimaPeak