US Killstar

Killstar has really well made pieces.

The well made materials and how well pieces look.

The quality was amazing

The quality was amazing. Great fitting and beautiful products.

I love Killstar

I love Killstar. I bought a blanket from them a few years ago and it is still in great shape. If they still sold this blanket I would buy it again.

Killstar has a terrible return policy…

Killstar has a terrible return policy and their customer service has gone down hill in the last few years, it's nothing like the company it once was. Such a shame.

Very happy

I recently purchased a jacket from Killstar. I love it. It fits great. It’s super cute, definitely glad I bought it.

The clothes were beautiful but shipping…

The clothes were beautiful but shipping has gotten really slow recently.

The quick delivery

The quick delivery. This shirt is made of high quality material. Fits and looks great. Very happy with it.

Very good quality

Excellent quality items

Good fit and quality for price!

I love the quality of product

I love the quality of product, how fast they ship out, and the response if I have an issue. Overall one of my favorite places to shop.

WEBSITE VERY VOOD EASY TO USE PRODUCTS…

WEBSITE VERY VOOD EASY TO USE PRODUCTS AMAZING WELL MADE

Got this for my daughter and she loves…

Got this for my daughter and she loves it!

TLDR: disgusting service. Don't shop here. Forest Ink has incredible customer service

The customer service at Killstar is ABYSMAL. First, the only option I was given when I raised the alarm that my package was lost, had the tome of 'oh well, wait & see.' The whole reason I had even made a purchase was for an event I had upcoming. I ordered with lots of time so that I wouldn't be left flailing & panicking looking for other options (which I ended up doing anyway thanks to the ABHORRENT service). When I voiced my concerns again due to the oncoming event, still no package & resolution that 'oh well, wait & see' wasn't going to cut it, I FINALLY got the option to reship or a gift card. Where had the option been from the get go? Why didn't I receive the service of an apology & hasty resolution the first time? Legally, the merchant is liable for any goods until the moment of delivery. It seems this merchant or its representatives forgot about that when it came to my order since they were making me pay for the shipper's issue. (But I digress.) The second time, I was given the option to reship or gift card. I opted for the reship & surprise, surprise! The ENTIRE reason for the order, ONE item out of the 3 total, I was told was now out of stock. The entire reason for the purchase was the 1 item, the other 2 had been impulse buys. I instructed the customer service agent to simply refund my original form of payment. Their response? If I wanted that, I would have to wait for the response for the claim for the carrier. Which I understood, but I was still VERY unhappy about. Again, LEGALLY, the merchant is liable until time of delivery. I waited & waited & while I waited, I looked online to see that one item the CSR had said was out of stock & while it was out of stock in my original size ordered, it was still in stock in every other size. Had I been told that, I would've opted for another size & just made it work at home. Unfortunately, options are not Killstar's strong suit. FINALLY, the day came that I got a resolution on my claim from the carrier that the package was unrecoverable. I swiftly sent Killstar customer service (Caitlin, to be exact) the email for proof & requested my refund to original form of payment...exactly 1 week ago. No response yet. If I could give negative amount of stars for the customer service, I would. I have been looking at Killstar products for YEARS. I was ECSTATIC when I finally had some money outside of my budget & went straight for Killstar products... & I felt snubbed by their lack of care for their customer. It is a hard time economically & I still chose to spend it here & when I needed the CSR's for what they're meant for, I was snubbed. TLDR: disgusting service. Don't shop here. Forest Ink has incredible customer service, albeit less products.

Packages arrived on time and well packaged

Packages would arrive on time and well packaged.

Everything i buy from there always…

Everything i buy from there always comes and is better in person I love it

Incredible variety of clothing at good…

Incredible variety of clothing at good prices. My main issue is the time it takes for shipping. Back in the old days I would have my purchase in less than a week

I love killstar but things have gone downhill

I love killstar but lately some of my items have been missing from numerous of my packages! It's really bummed me out! I've been a customer for many, many years. Spent thousands as most of my wardrobe and room, which is covered in Killstar. Customer service has gone down as well. Idk. Just kind of sucks.

Good quality items, but poor options for shipping to Canada

While the products are of great quality and the orders are processed quickly, I do think Killstar could do better with shipping options to Canada. I find their choice of couriers like DHL a huge deterrent to Canadian customers, as those couriers (DHL, FedEx, UPS) tend to incur the highest fees. I do recommend Killstar but with a slight hesitation. Expect exorbitant fees for duties, customs, taxes, processing, etc (a problem that could be resolved by having more options for delivery instead of resorting to just one type, or using a similar shipping mechanism as Disturbia where fees are calculated based on the value of goods paid at checkout). For my order, the discounted prices I paid Killstar did not even count, as DHL charged me taxes and duties on the full price, which I do not think is right. Killstar, you can do better. Choose better shipping options. They exist, if you care enough for your Canadian/international buyers.

Everything except shipping & shipping…

Everything except shipping & shipping updates is great! I am a bit impatient but my last order took almost a month to arrive and the updates on it were terrible. (Thats not on em that on FedEx I know) I do love that packaging is recyclable plastics & cardboard! Obviously loved my items!

Killstar forever

I'm never disappointed with Killstar. Anything I've ever bought has been top quality and on point. 😎🖤🤌🏻🤌🏻🤌🏻