USA Medical (usamedical.com) has a 3.9 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 94% of negative reviews; 46 of them were added in the last 12 months. Last updated 2026-08-10.
Excellent customer service and product
Linda, thank you so much. I really appreciate you taking the time to mention both the customer service and the product. That combination matters a lot to us. Email me at [email protected] before your next order and I’ll send you a special thank-you discount. Jake USA Medical
Despite name, not a US based company. Customer service is only by email or text and they always say they'll get back to you but never do. Placed order, paid and shipping tracking shows no action/movement in 2 weeks. No one will respond.
Hi Steven, I’m really sorry. If your tracking showed no movement for two weeks and no one followed up properly, that is unacceptable. I also understand how frustrating it is to be told support will get back to you and then not receive a real answer. We are a U.S. business, but regardless, the support experience you had was not good enough. I’m Jake, and I’d like to personally review your order and make it right. Please email me directly at [email protected] or text 323-352-9131 with your order info. If you have not been refunded already, I’ll take care of it, or I’ll get a replacement/free product sent if you’d rather. We respond within 24 hours. Jake USA Medical
Every purchase I have made has been excellent. Thank you!
Sarah, thank you. I’m really glad every purchase has been excellent. That kind of consistency is exactly what we want for you every time you order. Email me at [email protected] before your next order and I’ll send you a thank-you code. Jake USA Medical
I ordered the product on 11/26 and still haven't gotten it. I saw the review, which says some people didn't get their orders at all. Is it a scam?
Hi Mena, I’m very sorry. I completely understand why you would be concerned after ordering on 11/26, not receiving the product, and then seeing other reviews about missing orders. That is not the experience we want anyone to have. I’m Jake, and I’d like to personally fix this for you. Please email me at [email protected] or text 323-352-9131 with your order number/reference. I’ll make sure you’re refunded if that has not already happened, or I’ll get the order replaced and send something extra for the stress and delay. We respond within 24 hours. Jake USA Medical
I ordered 3 bottles of cbd oil. What I seem to have gotten is hemp oil. There is no way to contact this company. I called a listed # & the recording said to text. I texted a week an ago & received no answer. Then I send an email & received a generic compute response. Then I responded to the order email & got more generic responses. I never received an answer as to what’s in these bottles. Hemp or cbd. The labeling is not clear.
Hi Barbara, I’m very sorry. You deserved a clear answer about what was in the bottles you received, and it is unacceptable that you texted, emailed, and replied to order messages without getting a real response. I’m Jake, and I’d like to personally review your order and the exact product/label you received. Please email me directly at [email protected] or text 323-352-9131. If you are unhappy with the product or still do not feel you received what you ordered, I’ll make sure you’re refunded if you have not been already, and I’ll do what I can to make this right. We respond within 24 hours. Jake USA Medical
Melanie, thank you. Fast processing and shipping are a big priority for us, so I really appreciate you calling that out. Email me at [email protected] before your next order and I’ll send over a special thank-you discount. Jake USA Medical
Jake and USA Medical are amazing! I have been personally helped with my dosage, and the product that I’m loving is CBG/CBD oil. One of my orders was lost in transit, and Jake sent me a replacement as a courtesy! And the shipping is so fast. I truly plan to continue our relationship indefinitely! I thank USA Medical for assisting my wellness.
Dana, thank you so much. I really appreciate you sharing this. I’m glad we were able to help with product guidance, and I’m especially glad we could get that replacement out when your order was lost in transit. That’s the kind of customer experience we want to stand behind. I’m grateful to have you as a customer. Email me at [email protected] before your next order and I’ll send you a special thank-you code. Jake USA Medical
Hi Blanca, I’m sorry. You paid for something and never received it, and that is not acceptable. I’m Jake, and I’d like to personally resolve this. Please email me at [email protected] or text our support line at 323-352-9131 with your order number/reference. If you have not already been refunded, I’ll take care of that, or I can get a replacement sent with something extra for the trouble. We respond within 24 hours. Jake USA Medical
Super easy to order what i need. Great specials that save me some money. Product quality is never in question, and it WORKS! 8 years and my Phsoriatic arthritis has been kept at bay, not mention overall well-being.
Thank you so much for being with us for so long. Eight years is incredible, and I’m genuinely grateful for your trust. I’m also glad the ordering experience, specials, and product quality have all been strong for you. Email me at [email protected] before your next order and I’ll send you a loyal-customer thank-you code. Jake USA Medical
I like the products though they are a bit expensive
Jeffrey, thank you for the honest review. I’m really glad you like the products, and I completely understand the pricing note. We’re always trying to balance quality ingredients, reliable sourcing, and fair pricing, but I know every dollar matters. Email me personally at [email protected] before your next order and I’ll send you a special thank-you discount code. I appreciate you giving USA Medical a chance. Jake USA Medical
The best magnesium supplement I have ever taken. Did my research and settled on this product. I have already given some of it out to friends to try.
Brian, thank you. I really appreciate that you did your research and chose our magnesium. It means a lot to know you liked it enough to share some with friends. Email me at [email protected] before your next order and I’ll send over a special thank-you discount. Jake USA Medical
There was an issue with my order delivery. Basically it wasn’t delivered and when I got a hold of someone there was a replacement order out to me within 2 days!
Martin, thank you for mentioning this. I’m sorry there was a delivery issue in the first place, but I’m glad our team was able to get a replacement order out quickly. That’s exactly what should happen when something goes wrong. Email me at [email protected] before your next order and I’ll send you a thank-you code. Jake USA Medical
I received my package in a very timely fashion that made a difference.
Barry, thank you. I’m really glad your first experience was smooth and that the package arrived quickly. That first order matters, and we appreciate you giving us a chance. Email me at [email protected] before your next order and I’ll send over a special thank-you discount. Jake USA Medical
I HAVE ASKING YOU THIS QUESTION AND GETTING NO RESPONSE. IF YOU ARE GIVEN A URINE OR PISS TEST, DOES IT COME BACK POSITIVE FOR THC. LIKE IF YOU GET HURT AT WORK THEY PISS TEST YOU TO SEE IF YOU WERE IMPAIRED RESULTING IN THE INSURANCE BY SAID EMPLOTER NOT P[AYING FOR THE TREATMENT. THAT IS IN IMPORTANT TO KNOW.
Hi Gordon, I’m sorry you asked an important question and did not receive a clear response. That should not have happened. For questions involving THC, CBD/hemp products, and workplace drug testing, the safest answer is that drug testing rules and results can vary, and we cannot guarantee how any specific test will read. If someone is subject to workplace, insurance, probation, DOT, or other required testing, they should be cautious and check directly with the testing administrator, employer policy, or a qualified professional before using hemp/CBD products. Please email me personally at [email protected] or text 323-352-9131 if you still need help with your order or product question. We respond within 24 hours, and I’ll make sure you get a real answer. Jake USA Medical
Updated review: customer service was 5 stars after my initial review of 1 star. They got ahold of me so quickly and replaced my order and have a great sale going on right now too. ALWAYS double check everything as the website is very janky and it still messed up my shipping address this time and I made SURE I entered everything in correctly. Once they get back to you though they are very kind and made sure I was taken care of. I just hope this order comes in correctly and I will continue to be a customer if so. OG Review: The product is decent but not great. Besides that, I tried every avenue to try to get ahold of someone for customer service because they changed my shipping address to my billing address after I placed the order and then could NEVER get ahold of someone to remedy it. Thankfully I had mail forwarding but if you have any problems at all ever you will not get in contact with them.
Hi Alexis, I'm incredibly sorry for your experience with our support team. I will email you directly and make it right with a gift card for your full purchase amount and a free second bottle of the CBG. As for strength, some people need a higher dose, some need a lower. I recommend trying an extra dose in the morning so you can feel the effects more obviously. Jake [email protected]
very very good
Thank you very much for your review, Karl! Please let me know if I can do anything for you. Jake [email protected]
First, I have ordered from you guys numerous time. When I ordered, I got an email. It says if you have any questions reply to the email or text to the number in the email. I replied to the email and I text the number asking do you have an ETA when my order will arrive? No response. Crickets. I ordered on September 16. You guys took my money I’m still waiting for my order. How long is it going to take? Simple question.
Hi Suzan, I'm incredibly sorry for your experience. The package was delivered! However, I see it was delivered on 10/04, which is terribly late and usually means USPS lost it for a while. I will investigate further, but I will send you an email with a gift card for your full purchase amount and some additional options for compensation for the delay. Jake [email protected]
Did not ship as promised. Unresponsive to multiple texts, requests for assistance.
Hi MSanders, I'm incredibly sorry for your experience. The package was delivered! However, I see it was delivered on 10/04, which is terribly late and usually means USPS lost it for a while. I will investigate further, but I will send you an email with a gift card for your full purchase amount and some additional options for compensation for the delay. Jake [email protected]
this product has changed my life. My anxiety was at an all time high, and it’s not even like i feel a weird feeling when taking this product, i just feel more like myself without all the extra anxiety.
Kylee, thank you for sharing such a personal review. I’m really grateful that our product has become part of your routine and that you feel more like yourself. That means a lot to us. Email me at [email protected] before your next order and I’ll send you a thank-you code. Jake USA Medical
Three weeks ago I placed an order. I was charged for my full order that day. After a week without any product shipping I contacted the company to check the status. No response. I tried again, no response, so I cancelled the order in writing as it had not processed and shipped. Within a day I received a message that my order was in process although several items were on back order. I asked how long would the back order be and received no response. I received no tracking. The product was advertised as ‘2 day air shipping.’ I received 3 products out of many 2.5 WEEKS later. None of my other items were shipped, there is no available tracking. I sent three more emails trying to get this order cancelled and to get a refund. Or get my order- SOMETHING!!!!! I have not gotten what I paid for. No response, no response, no response. At this point I need to call my credit card company and dispute the $363.10 charge. Very very disappointing. I would be happy to send the unopened product that I did receive but when I asked if I should send it back, well…. No Response.
Hi Nancy, I’m really sorry. This is not acceptable. You placed a large order, were charged, did not receive clear shipping information, only received part of what you paid for, and then had to keep emailing without getting a proper response. I understand why this was so disappointing. I’m Jake, and I’d like to personally review this and make it right. Please email me directly at [email protected] or text 323-352-9131 with your order info. If you have not already been refunded for the missing items or the full order, I’ll make sure that is handled. If you’d rather receive the remaining products instead, I’ll review what is available and do what I can to fix it, including sending something extra for the trouble. We respond within 24 hours, and I’ll personally make sure this gets addressed. Jake USA Medical
62 reviews matching