USA Medical (usamedical.com) has a 3.9 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 94% of negative reviews; 46 of them were added in the last 12 months. Last updated 2026-08-10.
really helpful customer service and staff.
Rachel, thank you. I really appreciate you recognizing the customer service and staff. We’re trying to make the whole experience feel helpful, not just transactional. Email me at [email protected] before your next order and I’ll send over a special thank-you discount. Jake USA Medical
5 days and the package is still waiting for pick up. It hard to understand why it still has not left after this many days. Why would you ask me for a review before the product even ships?
Hi Sterlin, I’m really sorry. You’re right to be frustrated. If the package had not even been picked up yet after 5 days, we should not have been asking you for a review at that point. That review request was sent automatically, but that’s still on us to have set up better. More importantly, your order should have had clearer movement and communication. I’m Jake, and I’d like to personally make this right. Please email me at [email protected] or text our support line at 323-352-9131 with your order number/reference. If this was not already resolved, I’ll make sure you’re taken care of, whether that means a refund, replacement, or something extra for the trouble. We respond within 24 hours, and I appreciate you calling this out. Jake USA Medical
Great product, timely shipment, good correspondence with tracking information, etc.
David, thank you. I’m glad the product, shipment timing, and tracking updates all came through properly. That’s the experience we want every customer to have. Email me at [email protected] before your next order and I’ll send you a thank-you code. Jake USA Medical
Ronnie, thank you. Quality products and fast shipping are two of our biggest priorities, so I really appreciate you taking the time to leave this. Email me at [email protected] before your next order and I’ll send over a special thank-you discount. Jake USA Medical
Sage, thank you. We really appreciate the review, and I’m glad your orders have been arriving on time. Consistency matters. Email me at [email protected] before your next order and I’ll send you a thank-you code. Jake USA Medical
I bought the three pack of CBD for my pet. It makes such a difference! Jake is always responsive and make sure that orders get filled promptly. I never have an issue.
Lisa, thank you so much. I’m really glad the ordering experience has been smooth and that you’ve felt taken care of. I also appreciate you trusting us for products that are part of your pet’s routine. Email me at [email protected] before your next order and I’ll send you a special thank-you discount. Jake USA Medical
easy to order. good experience.
Isabella, thank you. I’m glad ordering was easy and that you had a good experience. We appreciate you taking the time to leave a review. Email me at [email protected] before your next order and I’ll send over a thank-you code. Jake USA Medical
Thank you so much. I’m really glad you love both the product and the customer service. That’s exactly what we want to deliver. Email me at [email protected] before your next order and I’ll send you a thank-you code. Jake USA Medical
I use the 1000mg of cbd that has helped when I was getting panic attacks at work. I decided to finally try some for my fur baby that is terrified of fireworks, he took the 500mg and it worked so well. I had a prescription from the vet for his seperation anxiety and that didn't even help. I'm glad I found something that works for the both of us. Thank you!
Rose, thank you for such a kind review. I’m really glad our products have become part of your routine and your pet’s routine too. Hearing that customers and their families feel supported means a lot to us. Email me at [email protected] before your next order and I’ll send you a special thank-you discount. Jake USA Medical
I had some complications with my order, so I contacted Jake. He found the problem and worked it out. Sent me a gift card for the inconvenience.
Myron, thank you. I really appreciate you giving me the chance to look into the issue and make it right. Complications can happen with orders, but when they do, we want to fix them quickly and take care of the customer. I’m glad we were able to get it worked out, and I appreciate you taking the time to leave this review. Email me at [email protected] before your next order and I’ll send you a special thank-you code. Jake USA Medical
Jake is always so accommodating there have been times when I missed a cell by a day and he honored it for me. He is just such a wonderful soul. I feel like he’s a friend even though I don’t know I’m I’ve never met him. We’ve just texted a few times. I am so grateful I found his products and I couldn’t live without the magnesium glycinate
Janice, this is incredibly kind. Thank you. I’m really grateful you’ve felt taken care of, and I’m glad the magnesium glycinate has become such an important part of your routine. I always want customers to feel like there’s a real person here who cares and will try to help. Email me at [email protected] before your next order and I’ll send you a special thank-you discount. Jake USA Medical
Super easy to order and got a great deal but one get one free. Thought it was really cool how easy it was to track the package because they would update me via email every step of the way. The product itself is top notch. I use it for anxiety and it’s really helped a significant amount. I’m glad I can take this more natural route than going with some prescription medication.
Edric, thank you. I’m really glad ordering was easy, the deal was helpful, tracking was clear, and the product has become part of your routine. That full experience is exactly what we’re trying to build. Email me at [email protected] before your next order and I’ll send over a thank-you code. Jake USA Medical
The CBG is what all the reviews said it was. It does work wonderfully
Sarah, thank you. I’m really glad the CBG lived up to what you had heard and that you had a great experience with it. We appreciate you taking the time to share this. Email me at [email protected] before your next order and I’ll send you a special thank-you discount. Jake USA Medical
Nancy, thank you. I really appreciate you taking the time to leave this. Fast and easy service is exactly what we want every order to feel like. Email me at [email protected] before your next order and I’ll send over a thank-you discount. Jake USA Medical
The service offers solid guidance on fitness and nutrition, with knowledgeable staff who genuinely care. I appreciated the personalized approach, though there’s room for improvement in response times. Overall, a good experience!
Cassius, thank you for the thoughtful review. I’m really glad the guidance felt personal and helpful, and I also appreciate the honest note about response times. That is something we are actively working to improve. I appreciate you giving us the chance to support your routine. Email me at [email protected] before your next order and I’ll send over a special thank-you discount. Jake USA Medical
Carmen, thank you so much. I’m really glad you’ve had a good experience with both the customer service and the products. That combination matters a lot to us. Email me at [email protected] before your next order and I’ll send you a special thank-you code. Jake USA Medical
Quick response, product as ordered. And the Cbd sleep gels work great!
Thank you so much. I’m glad the response was quick, the order arrived as expected, and the sleep gels have been a good fit for your nighttime routine. We really appreciate you taking the time to share this. Email me at [email protected] before your next order and I’ll send you a thank-you code. Jake USA Medical
Reliably and customer service are tops. There are auto generated messages that sometimes can be confusing. The latest example is I sent a message regarding a missing order ( since resolved) and received a “thanks for your order” message.
Steve, thank you. I really appreciate the honest and fair review. I’m glad the missing order issue was resolved, but you’re right that some of the auto-generated messages can be confusing, especially when they don’t match the actual support conversation. That’s useful feedback, and it’s something we need to clean up. Email me at [email protected] before your next order and I’ll send you a special thank-you discount. Jake USA Medical
I like these Supplements because they are not filled with Useless Fillers. They are easy to open in case I want to add the Contents to my Homemade Nutritional Drink. Thank You for a Product I can Trust!
David, thank you. I really appreciate the trust. We care a lot about making products that fit naturally into people’s daily routines, and I’m glad the capsules have been easy for you to use the way you prefer. Email me at [email protected] before your next order and I’ll send over a thank-you code. Jake USA Medical
Every time I order it’s always prompt. This time the order was short but didn’t have an issue replacing the order. It assume dealing with a company that takes care of you.
Paul, thank you. I’m sorry the order was short this time, but I’m glad we were able to get the replacement handled without making it a hassle. That’s exactly what should happen when something goes wrong. I really appreciate you recognizing that we try to take care of our customers. Email me at [email protected] before your next order and I’ll send you a special thank-you discount. Jake USA Medical
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