UserTesting

well made website easy to use

A future loss of time and money

They allow you to do tests and pile them while you continue to do as many as you can qualify. At some point they then cancel all the tests and leave you in the dark about the payments that were due especially if you were owed money that day where some paid and the others did not due to some blocking feature on their platform. Beware of this platform and do not waste your time as they are not a solid place to offer your time and input as a participant. If you continue using the platform after reading this, any money you have pending or majority of that will vanish and you will have no one to blame but yourself as you have been warned.

Company stole my payments

Unexpectedly after 3 years of being a contributor, all of my pending payments were marked as canceled with no notification nor reason given. I opened a support ticket and have no gotten a response. Furthermore, research led me to Reddit threads where this happened to many other people with large outstanding due payments at the same time it happened to me. This is either some kind of AI implementation glitch or a directed effort to steal money - either way, I would now recommend to not spend effort with this company as they cannot be trusted.

Serious issues with network.usertesting.com not paying testers for work performed.

There are two UserTesting sites. The OG UT (app.usrtesting) is fine. What used to be Intellizoom (network.usertesting) has some serious issues at the moment that are not being addressed. Periodic technical issues are one thing, and to be expected on any platform, but for multiple testers to suddenly have whole blocks of tests of all types rejected without cause points to a major flaw in a recent code update or process. I'll gladly update this once the issue is resolved as UT has been great up until the past few days. I'm really hoping that they will address the issue. This negative review is being posted in the hope that someone with the power to do so will give this the attention it deserves. There are open support cases regarding this. Please take a look at them. Edit: My case was positively resolved. I'm going to monitor the situation and see if others are also getting relief for this error before adjusting the rating, etc. This was a very stressful and concerning situation. I'm glad to be done with it for now and hope that others also receive similar outcomes from support.

easy to read and undertand

Support addressed the issue

EDIT: Support have looked into the issue on my account and found the tests were cancelled in error, my account and pending tests have been reinstated. I have left details of the original issue below. ORIGINAL ISSUE: Many users, myself included, have had all pending Intellizoom (now UserTesting) tests suddenly cancelled and payments withheld, with no explanation. Some people received a generic message after opening a support ticket claiming they violated the Terms & Conditions, while others have been ignored entirely. The fact that this happened to a large number of users at the same time makes it extremely unlikely that everyone coincidentally breached the T&Cs. It seems far more likely that a system error, mass‑flagging glitch, or other bad-faith internal issue is occurring. Even if multiple users somehow did violate the T&Cs simultaneously, withholding money that testers have already earned is completely unacceptable and unethical. Work completed in good faith should be compensated, regardless of any later account issues. There is discussion about this on Reddit, where many users are reporting the same issues (cancelled tests and unpaid balances) all happening around the same time. This suggests the problem is on UserTesting’s side, whether due to an exploitative decision or a systems failure, rather than with the testers.

I joined this company about 6 weeks…

I joined this company about 6 weeks ago. I began completing surveys and earning money. Suddenly all my test/survey history disappeared. I also stopped receiving available surveys and tests. I created a help ticket to inquire. They claimed I violated a policy and deactivated my account. No warning was given and they also refuse to disclose which policy I violated. This is has been a very unfair and sad experience with this company.

The articles about giving companies…

The articles about giving companies feedback on their products was very informative and helpful If you give honest feedback it helps companies improve their products or services or to keep doing their best if you loved the products

Company is very supportive with his…

Company is very supportive with his staff

Article

I had absolutely no problem at all

This is so easy

This is so easy, I can easily understand this

Great Service

Trust Pilot keeps the information and reviews aligned with the correct individual, I know because I've signed on several times, and there my name and review are!

It’s was actually good app

It’s going good so far

I was able to get a better understand…

I was able to get a better understand of what I’m to do for this app and how I should do it.

UserTesting is a big scam

UserTesting is a big scam. This company is a total scam. They paid me for the first 11 tests but suddenly they rejected my other 18 tests all at once, just to avoid paying me. Beware, do not trust them. Sooner or later, they are going to reject your tests and block your account and they won't pay you. They steal your money, your time and your data.

It's been a good app actually

Drastic improvement

At first it was a bit slow with getting interviews and getting rewarded for interviews. However, as of recent there has been a slew of interviews and a near instant payout. High payouts compared to other surveys sites.

I think the test was easy but we will…

I think the test was easy but we will see the next few days if i passed it.I got a problem and i didn't see the second question of the test because my phone was "stucked" and i push the "next" button twice.

I enjoy using Usertesting and being an honest paid reviewer.

I enjoy using Usertesting and being apart of an amazing community full of honest people. The website and app is very easy to navigate and super easy to understand. They have numerous tests for a wide range of different people and the payout for each completed test is legit and paid quickly.