About UserTesting
Data updated- Website
- usertesting.com
- Category
- Electronics & Technology
- Location
- United States · San Francisco
- Status
- Unclaimed
- Last 12 months
- 104 reviews
- Replies to negative
- 100% (9/9)
Is UserTesting legit?
UserTesting (usertesting.com) has a 4.5 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 87% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
42273Very cool
Very cool, good, easy to understand
UserTesting a tester's friendly platform
The integrated platform is a top-notch and the support feedback is always timely UserTesting platform is awesome when it comes to matching projects with testers. I have a swell time while using the App
I love this app
Practice Makes Perfect Before the Practice Test
I found this amazing websit and I was so excited and rushed into taking the practice test. The pre test instructions didn't clearly tell me that what should I expect during practice test. Oh, probably it did but wasn't memorable enough! After submitting the practice test, I read an article about how to do the practice test. I think user testing is a great website that assissts the website designers in curating contents specific to clients requirements. 8 out of 10.
Well-Written
Overall, I wouldn't say that there is anything that needs improvement, only somethings to add if the company is willing.
I like the fact it’s so easy to use
First time experience with the User testing web page
The site is really well built and configured it was really intuitive to navigate through it and I was able to find all the information that I wanted to know about the services that they offer.
Honesty on UserTesting
Honestly User testing is really such an amazing platform for almost everyone. You can really earn money at home or in your comfort space. This website creates a good environment for everyone.
My experience was great and reassured …
My experience was great and reassured me that I am going to be successful at this work. Everything that I read was detailed and very informative to read and helpful to me as I learn more about this process.
Account Deactivated Suddenly
Ive been with usertesting for about 6 months now. The service was great abs I had a positive experience completing surveys. A few days ago I got an email saying I violated their T&C and my account is now deactivated. I sent an email to support asking how I violated T&C with no reply. I have pending payments that were cancelled. I completed surveys and performed honest hard work and in good faith need to be compensated for my time. UPDATE - I did contact user support twice and this company ghosted me- they still owe me money for the work I did
Thank you for sharing your feedback. While we’re unable to comment on specific account or payment decisions publicly, we encourage you to visit the Support Center if you have questions about your account. If you can’t find the answer you’re looking for, please contact the Support Team by clicking the Contact Us button in the top right corner of the Support Center so they can review your inquiry.
The assistance is awesome
The assistance is awesome, I really appreciate you.
"I've been using UserTesting for a good
"I've been using UserTesting for a while now, and it is easily one of the best platforms out there. The website and mobile app are incredibly user-friendly, the instructions are always clear, and the payouts are always processed on time. It is a fantastic and reliable way to share honest feedback on new products and get paid for your time. Highly recommended!"
Excellent overall
Excellent compensation, good customer support, simple processes and design
My experience with the company.
My experience with the company’s website was exceptional. There were no difficulties in navigating the website as well as following up with the instructions given in terms of applying. Everything is straightforward, clear and concise. I would recommend many to use it
That was so helpfull
The article presents a highly engaging and well-structured argument that immediately hooks the reader's attention. However, the middle sections feel a bit text-heavy and would greatly benefit from visual aids like diagrams to break up the dry data. Overall, it is a highly informative piece that delivers clear value, provided the layout is optimized for better readability.
So far everything is good I’ll be…
So far everything is good I’ll be willing to change my stars after I see payment
Because it okay but not good yk
I liked the company's approach to new…
I liked the company's approach to new users and I think the company is doing so well.
After I sent a comment back to you
After I sent a comment back to you, you sent this for me to reply to and now I’m not getting any tests at home and nine of my tests have been canceled. I’ve never had that before and now I’m not getting any tests at all and I was getting 20 tests at least pretty much each day. Now I’m not getting any test and I’m very upset about this because I’ve been doing this for quite a while now
