US Service Animals (usserviceanimals.org) has a 4.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
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Charlotte Endrizzi · 1 review · Experienced 2026-06-30 ·
★★★★★
Sabrina was so helpful
Sabrina was so helpful!
We had so many questions that concerned our sweet puppy, and she was able to answer all of them. She was so enthusiastic and made the process so easy. I am very grateful for her.
Reply from US Service Animals2026-06-30
Hi Charlotte,
Thank you so much for your kind review! We're delighted to hear Sabrina was able to answer all of your questions and make the process easy and enjoyable. Her enthusiasm and dedication to helping our clients are exactly what we strive for, and we'll be sure to share your wonderful feedback with her.
We truly appreciate you choosing US Service Animals and wish you and your sweet puppy all the best!
Warmly,
The US Service Animals Team
I just got off a phone call with Tracey in Customer Service, and I have to say 10/10 service! I had an issue with my ESA license not loading on the patient portal, so I bought another license. When I realized my mistake, I called customer service and was put on the phone with Tracey. After much searching, Tracey was able to find a record of my order in their old system and made a note on my account that it was not showing up. She also refunded my new order, while setting me up with a new License anyway, so that it would show up in their system. She took very thorough notes on what actions she took and how she did them, so that IT could later go in and fix my account. I cannot thank her enough; she really saved my day. I highly recommend this company to anyone, but especially after this encounter. Thank you again!
Reply from US Service Animals2026-06-30
Hi Eleanor,
Thank you for your wonderful review! We're so glad Tracey was able to resolve your issue and provide the thorough, caring support you deserved. We'll be sure to share your kind words with her—they'll mean so much!
We truly appreciate you choosing US Service Animals and are always here if you need us.
Warmly,
The US Service Animals Team
THE DOCTOR I DEALT WITH WAS AMAZING!! HIS NAME IS TOBY AND HE WENT ABOVE AND BEYOND FOR ME. TRULY COULD NOT HAVE HAD A BETTER EXPERIENCE!!
Reply from US Service Animals2026-06-30
Thank you so much for your wonderful review! We're thrilled to hear that Toby provided such an exceptional experience and went above and beyond to help you. We'll be sure to share your kind words with him—they'll mean a great deal. We truly appreciate you trusting us and are grateful for the opportunity to assist you. If you ever need anything in the future, we're here to help!
US Service Animals
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kenley samuel · 1 review · Experienced 2026-06-27 ·
★★★★★
Very easy process and was contacted…
Very easy process and was contacted immediately after to set up an appointment to speak with a professional to help me get my dog Charlie 100% approved and certified as my ESA! Thanks Saint for guiding me and helping me with this process.
Reply from US Service Animals2026-06-28
Hi Kenley,
Thank you for your wonderful review! We're so happy to hear that Saint made the process easy and was there to guide you every step of the way. We'll be sure to share your kind words with him!
We truly appreciate you choosing US Service Animals and wish you and Charlie all the best. If you ever need anything, our team is always here to help.
Warmly,
The US Service Animals Team
Aubry was super friendly and helpful! Thanks so much girlie!
Reply from US Service Animals2026-06-27
Hi Larisa,
Thank you so much for your sweet review! We're thrilled to hear that Aubry was so friendly and helpful. We'll be sure to share your kind words with her—we know they'll make her day!
Thank you for choosing US Service Animals!
Warm regards,
The US Service Animals Team 🐾
It's the second year I'm using the services and it's been great every time, Valerie G, made it pretty simple and fast with her patients and guidance.
Reply from US Service Animals2026-06-27
Hi Sarina,
Thank you for your continued trust in US Service Animals! We're honored to have been able to assist you for a second year.
We're so glad Valerie G. made your renewal process simple, fast, and stress-free with her patience and guidance. We'll be sure to share your kind words with her!
Warm regards,
The US Service Animals Team 🐾
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Eunique · 1 review · Experienced 2026-06-26 ·
★★★★★
i had a great experience with both…
i had a great experience with both Miriam and Wayne. They both were very helpful and informative about the information i needed to further receive my ESA Letter. As well as recommending super cool matching camouflage vests, collars, and leads, my doggies will be twinsies lol, so i’m exciting about that! Thank y’all both so much i truly appreciate you guys!
Reply from US Service Animals2026-06-27
Hi Eunique,
Thank you so much for your wonderful review! We're delighted to hear that both Miriam and Wayne provided such helpful and informative service throughout your ESA journey.
We're especially glad you enjoyed picking out the matching camouflage gear—your pups are going to look adorable as twinsies! 😊 We'll be sure to share your kind words with both Miriam and Wayne.
Warm regards,
The US Service Animals Team 🐾
Jeremy was very kind and helpful. This was my first time going through this process and he made it easy and explained everything very well.
Reply from US Service Animals2026-06-27
Hi Hannah,
Thank you for your wonderful review! We're so glad Jeremy made your first experience a positive one. Providing clear guidance and making the process easy to understand is exactly what we strive for, and we're thrilled to hear he delivered.
We'll be sure to share your kind words with Jeremy!
Warm regards,
The US Service Animals Team 🐾
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Alexis · 1 review · Experienced 2026-06-26 ·
★★★★★
Christina Bee
Christina Bee, was very kind, helpful and very knowledgeable.
Reply from US Service Animals2026-06-27
Hi Alexis,
Thank you so much for taking the time to share your experience! We're thrilled to hear that Christina Bee provided you with such kind, helpful, and knowledgeable service. We'll be sure to share your wonderful feedback with her—it will certainly make her day!
We truly appreciate you choosing US Service Animals and are grateful for the opportunity to assist you. If you ever need anything in the future, we're always here to help.
Warmly,
The US Service Animals Team
I was fortunate to read the negative reviews before proceeding. The initial intake on the website is to get your contact info and send you spam daily. On that intake form I remember seeing pricing around $50 for what I assumed was the certificate I was interested in but the reviews claim they were scammed out of $300- $500! Should be able to get an appointment and letter from a licensed therapist in person for that amount. Not to mention negative reviews include additional monthly subscription fee scams. Don’t give this service a credit card unless you’re planning to cancel the card in a week.
Reply from US Service Animals2026-06-27
Javi,
Thank you for taking the time to share your feedback. We're sorry to hear that your impression of our company was shaped by reviews rather than a firsthand experience.
We want to reassure you that we have removed your contact information from our communications list, and you should no longer receive emails from us.
We appreciate you sharing your concerns, as transparency is important to us. We are always working to ensure our products, services, and membership options are presented clearly so customers can make informed decisions.
We respect your decision and wish you all the best moving forward.
Warmly,
The US Service Animals Team
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Teena Michael · 1 review · Experienced 2026-06-27 ·
★★★★★
Lindsey was informative and kind
Lindsey was informative and kind, she listened to my questions and addressed each one fully. I am just beginning this training so--will know more later! Good, gracious start.
Reply from US Service Animals2026-06-28
Hi Teena,
Thank you for your thoughtful review! We're so glad to hear Lindsey was kind, informative, and took the time to answer all of your questions. Providing a supportive start is exactly what we strive for.
We appreciate you choosing US Service Animals and wish you all the best as you begin your training journey. We're here if you need us!
Warmly,
The US Service Animals Team
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Shine · 2 reviews · Experienced 2026-06-25 ·
★★★★★
Excellent
I received excellent service
Reply from US Service Animals2026-06-26
Thank you for your wonderful review, Shine! We're delighted to hear you received excellent service. Providing a positive and supportive experience is always our goal, and we truly appreciate you taking the time to share your feedback.
Warmly,
The US Service Animals Team
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Tathi · 1 review · Experienced 2026-06-25 ·
★★★★★
Wayne was very informing
Wayne was very informing, super easy to talk too and patient.
Reply from US Service Animals2026-06-26
Thank you for your kind review, Tathi! We're so glad to hear Wayne was informative, patient, and easy to talk to throughout your experience. We'll be sure to share your wonderful feedback with him—it will mean a lot to know he made the process a positive one.
Thank you for choosing US Service Animals!
Warmly,
The US Service Animals Team
I want to say thank you to, Wayne Knight, who helped me today. He made the whole process smooth and stress free. His customer service was 10/10. I appreciated all his help. Thank you.
Reply from US Service Animals2026-06-26
Thank you so much for your kind words, Brittnee! We're thrilled to hear that Wayne Knight made your experience smooth and stress-free. We'll be sure to share your wonderful feedback with him—he'll be delighted to know his dedication and customer service made such a positive impact.
Thank you for choosing US Service Animals!
Warmly,
The US Service Animals Team
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eliza chaffin · 1 review · Experienced 2026-06-26 ·
★★★★★
Aaron was fantastic and extremely…
Aaron was fantastic and extremely helpful. Very knowledgeable.
Reply from US Service Animals2026-06-27
Hi Eliza,
Thank you for your kind review! We're so happy to hear that Aaron provided such knowledgeable and helpful service. Our team is committed to making every experience as smooth and informative as possible, and we're glad Aaron delivered just that.
We'll be sure to share your wonderful feedback with him!
Warm regards,
The US Service Animals Team 🐾
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Jess · 3 reviews · Experienced 2026-06-25 ·
★★★★★
Lindsey was amazing
Lindsey was amazing! You can tell she really enjoys her job, you would think she owns part of the company! She is great and thorough while still being to the point. I ended the call knowing exactly what to expect. 10/10!
Reply from US Service Animals2026-06-25
Thank you so much for your wonderful review, Jess!
We're thrilled to hear that Lindsey provided such an exceptional experience. She truly cares about our customers, and your kind words about her thoroughness, professionalism, and positive attitude mean so much. We'll be sure to share your feedback with Lindsey—she'll be delighted to know she made such a great impression.
Thank you for choosing US Service Animals, and we appreciate your 10/10 recommendation!
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Can · 1 review · Experienced 2026-06-25 ·
★★★★★
Smooth Customer Service
Aaron Baker was a great help with getting my emotional support animals information setup for my apartment. This was the simplest part of my entire moving process.
Reply from US Service Animals2026-06-25
Thank you so much for your wonderful review!
We're thrilled to hear that Aaron Baker made the process of getting your emotional support animal documentation set up for your apartment so smooth and stress-free. Making an important step in your move simple and straightforward is exactly what we strive for.
We truly appreciate your trust in US Service Animals and wish you all the best in your new home!
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Philip Finan · 1 review · Experienced 2026-06-24 ·
★★★★★
In March
In March, I paid for a consultation regarding my service animal. During the process, I was offered a free 30-day VIP trial, which I clearly declined. Despite declining, the trial was activated anyway, and I was subsequently charged $24.99 per month for three months without realizing it.
When I audited my credit card statements and discovered the charges, I immediately contacted customer service. I politely explained that I had never wanted or authorized the VIP subscription and asked if they would please refund the charges. My request was denied, with the explanation that refunds are against company policy.
The sales process also left a bad impression. There was a lot of pressure to purchase additional products that appeared to be inexpensive promotional items, and the overall experience felt like a hard sell rather than a consultation. The “free trial” seemed more like a sales tactic than a customer benefit, especially since I had declined it in the first place.
I remained courteous throughout my conversation with customer service, but there was no willingness to make things right, even after I explained that I had never intended to enroll in the subscription.
If you choose to use this company, carefully review every option during checkout and monitor your credit card statements afterward. My experience was disappointing, and because of it, I cannot recommend US Service Animals.
Reply from US Service Animals2026-06-25
Philip, thank you for taking the time to share your experience. We sincerely apologize for the frustration and disappointment this situation caused. We understand how concerning it is to discover charges you did not expect, especially after declining the VIP trial, and we're sorry for the oversight.
We've reviewed your account and have reversed the VIP subscription charges. A member of our team will also be reaching out to you directly to ensure everything has been resolved and to answer any remaining questions.
We appreciate you bringing this to our attention, as feedback like yours helps us identify opportunities to improve both our checkout process and the overall customer experience. Thank you again for giving us the opportunity to make this right.
Warmly,
The US Service Animals Team
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Brooke · 1 review · Experienced 2026-06-25 ·
★★★★★
Pricilla was very kind and helped me to…
Pricilla was very kind and helped me to find the best options for my current situation. Overall, made the experience very easy.
Reply from US Service Animals2026-06-25
Thank you for sharing your experience! We're so glad to hear that Pricilla was kind, helpful, and able to guide you toward the best options for your situation. Providing clear, personalized support and making the process as easy as possible is exactly what we strive for.
We appreciate your feedback and will be sure to pass along your kind words to Pricilla. Thank you for choosing us!
-US Service Animals
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Lindsay · 1 review · Experienced 2026-06-25 ·
★★★★★
Mariam was very helpful.
Reply from US Service Animals2026-06-25
Thank you for your kind words, Lindsay! We're so glad to hear Mariam was able to provide you with helpful service. We'll be sure to share your feedback with her—it will mean a lot to know her efforts made a positive impact. We truly appreciate your support and are always here if you need anything.
Warmly,
The US Service Animals Team
