US Service Animals (usserviceanimals.org) has a 4.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
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Alexandria · 2 reviews · Experienced 2026-07-08 ·
★★★★★
Wayne is awesome!
Wayne is awesome. He made this whole ESA situation easy, informative and understandable. He was kind and gave me a few laughs that I needed for this week. I wish customer service had more humans like Wayne to make every experience wonderful. Thank you again, Wayne, for being Awesome!
Reply from US Service Animals2026-07-09
Thank you so much for your wonderful review, Alexandria! We're thrilled to hear that Wayne made the process easy to understand while also bringing a few smiles along the way. We'll be sure to share your kind words with him—they'll mean a lot. Thank you for choosing US Service Animals, and we truly appreciate your support!
I truly loved the support that I got from Mr. Johnathan Wilson, he was really helpful and polite. He answered any questions that I had and put my mind to rest that everything will be fine. He was supportive funny and I would highly recommend you going to him for anything.
Reply from US Service Animals2026-07-09
Thank you so much for your thoughtful review, Teniola! We're delighted to hear that Jonathan Wilson provided such helpful, professional, and supportive service. It's wonderful to know he was able to answer your questions, put your mind at ease, and even make you smile along the way. We'll be sure to share your kind words with Jonathan. Thank you for choosing US Service Animals and for your recommendation!
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Amy · 1 review · Experienced 2026-07-06 ·
★★★★★
Shout out to Jeremy
Shout out to Jeremy! He was super helpful through the process. I recommend to family
Reply from US Service Animals2026-07-08
Thank you for your kind words! We're so happy to hear that Jeremy was able to make the process smooth and helpful for you. We'll be sure to pass along your shout-out to him—it will mean a lot! We truly appreciate your recommendation to your family and thank you for your support! 😊🐾
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Aidan · 1 review · Experienced 2026-07-07 ·
★★★★★
Wayne was very helpful and answered all…
Wayne was very helpful and answered all of my questions.
Reply from US Service Animals2026-07-08
Thank you for your kind review, Aidan! We're so glad Wayne was able to answer all of your questions and provide the support you needed. We truly appreciate your feedback and thank you for choosing US Service Animals!
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Summer B · 1 review · Experienced 2026-07-06 ·
★★★★★
thanks denver
Denver walked me through the process and stayed patient and kind even as I asked the same question a few times .
Reply from US Service Animals2026-07-07
Thank you so much for your kind review, Summer! We're so glad Denver was able to guide you through the process with patience and kindness. Providing clear, supportive service is what we strive for. We'll be sure to share your wonderful feedback with Denver. Thank you for choosing US Service Animals!
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Kit Ault · 2 reviews · Experienced 2026-07-06 ·
★★★★★
Tamar repeated questions when I asked…
Tamar repeated questions when I asked and she was able to help set me up!
Reply from US Service Animals2026-07-07
Thank you so much for your kind review, Kit! We're so glad Tamar was patient, took the time to answer your questions, and helped get you all set up. We truly appreciate your feedback and thank you for choosing US Service Animals!
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ULTRV · 1 review · Experienced 2026-07-07 ·
★★★★★
Aubrey was wonderful
Aubrey was wonderful , thank you so much. ☺️
Reply from US Service Animals2026-07-07
Thank you so much for taking the time to share your experience! 💚 We're delighted to hear Aubrey provided such wonderful service. We'll be sure to pass along your kind words—they're sure to make her smile! Thank you for choosing US Service Animals, and we wish you and your companion all the best. 🐾
— The US Service Animals Team
Wayne called me after I initially put in my information on their website, and he explained the options very well. I was looking to get my dogs registered and he walked me through the process. I'm very pleased with their services; as I got my letter from the professional the very same day
Reply from US Service Animals2026-07-08
Thank you so much for sharing your experience! We're thrilled to hear that Wayne took the time to explain your options clearly and made the registration process smooth and easy to understand. It's great to know you received your letter so quickly as well! We'll be sure to share your kind words with Wayne. We truly appreciate your support and thank you for choosing us!
I just wanna give a big thank you to Jason he helped me through my ESA renewal process easily. Jason was very professional and could not have done a better job. He made great points about the vip package and thoroughly explained the benefits of the package…(sold) Thank you Jason and us service animals!!
Reply from US Service Animals2026-07-07
Thank you so much for your wonderful review, Messiah! We're thrilled to hear Jason made your ESA renewal process easy and took the time to thoroughly explain the benefits of the VIP Membership. We'll be sure to share your kind words with him. Thank you for choosing US Service Animals—we truly appreciate your trust and support!
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Jay Ward · 1 review · Experienced 2026-07-07 ·
★★★★★
Trinell did an amazing job
Trinell did an amazing job! She was very helpful,she was patient, and was a Joy to speak with! It was definitely a pleasure!Thanks Trinell!
Reply from US Service Animals2026-07-07
Thank you so much for your kind words, Jay! 🌟 We're thrilled to hear that Trinell made such a positive impression. Providing patient, compassionate, and helpful support is exactly what we strive for, and we're so glad she delivered such a wonderful experience. We'll be sure to share your thoughtful recognition with her—it will absolutely make her day! Thank you for choosing US Service Animals, and we wish you and your companion all the best. 💚🐾
— The US Service Animals Team
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Marcy Kujak · 1 review · Experienced 2026-07-07 ·
★★★★★
Amazing Customer Service
As soon as I was registering my cat on their website, I got a call from one of the employees, Pricilla, who was extremely helpful and very kind. She walked me through all the steps, was understanding of any struggles, she was attentive to the questions I was asking, and overall, she made it an easy process from start to finish.
Reply from US Service Animals2026-07-08
I appreciate you taking the time to share your experience! We're so glad to hear that Priscilla provided such kind, attentive, and knowledgeable support throughout the registration process. It's wonderful to know she made everything easy to understand and ensured all of your questions were answered. I'll be sure to pass along your kind words to her—they'll mean a lot. Thank you for your feedback, and we truly appreciate your support!
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Tessa A · 1 review · Experienced 2026-07-07 ·
★★★★★
I spoke with Valerie G
I spoke with Valerie G. on the phone, and she helped me register myself and my dog Skittles for an ESA + housing registration. She was very friendly and kind, and answered all of my questions. It was nice to talk to an actual human who cared about me and my pet instead of giving information to an AI phone thing. The service was 10/10 and she walked me through the entire process of registration, benefits, etc.
Reply from US Service Animals2026-07-08
Thank you so much for your thoughtful review! We're delighted to hear that Valerie G. provided such a friendly, caring, and informative experience while helping you and Skittles through the ESA and housing registration process. It's wonderful to know she answered all of your questions and made you feel supported every step of the way. We'll be sure to share your kind words with Valerie—she'll truly appreciate the recognition. Thank you for trusting us, and we wish you and Skittles all the best! 🐾💙
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Cindi · 2 reviews · Experienced 2026-07-06 ·
★★★★★
Thank you Tamar for your support…
Thank you Tamar for your support service and helping me today
Reply from US Service Animals2026-07-06
Thank you for your kind review, Cindi! We're so happy to hear Tamar was able to provide the support you needed. We truly appreciate your feedback and thank you for choosing US Service Animals!
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Lynn · 2 reviews · Experienced 2026-07-06 ·
★★★★★
Absolutely amazing service
Absolutely amazing service! Melody was the best. So kind and easy to talk. We bonded over our pets since we have the same breeds. Thank you again!!
Reply from US Service Animals2026-07-07
Thank you so much for your wonderful review, Lynn! We're thrilled to hear Melody provided such an amazing experience and that you both enjoyed bonding over your pets. We'll be sure to share your kind words with her. Thank you for choosing US Service Animals!
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Elle Pimwong · 1 review · Experienced 2026-07-06 ·
★★★★★
Sabrina
Sabrina was very helpful and answered all necessary questions needed for me to start my ESA letter! I’m very happy and pleased :)
Reply from US Service Animals2026-07-06
Thank you for your wonderful review, Elle! We're so glad Sabrina was able to answer all of your questions and help you get started with your ESA letter. We truly appreciate your kind words and thank you for choosing US Service Animals!
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carmen · 1 review · Experienced 2026-07-06 ·
★★★★★
I’m so pleased with the customer…
I’m so pleased with the customer service. Albert is amazing, give him a raise!!!! He helped me out tremendously registering my 3 emotional support animals. They are my life and I trust I’m in good hands. Thank you!
Reply from US Service Animals2026-07-06
Thank you so much for your wonderful review! We're thrilled to hear that Albert provided such an amazing experience while helping you register your three emotional support animals. We'll be sure to share your kind words and your "give him a raise" recommendation with Albert and our team—it will certainly make his day! We're grateful for your trust and appreciate the opportunity to assist you and your companions. Thank you for choosing us! 🐾💙
Homer was so kind and helpful! He was a real lifesaver as we had ordered the wrong package, he explained with detail the proper package we needed for our dogs and was even able to get us a discount that he found in our area! Thank you Homer!
Reply from US Service Animals2026-07-06
Thank you so much for your kind review, Karen! We're thrilled to hear that Homer was able to help you find the right package and make the process easy. We'll be sure to share your wonderful feedback with him. Thank you for choosing US Service Animals!
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Alexa Lee · 1 review · Experienced 2026-07-04 ·
★★★★★
Sabrina was amazing so sweet and helped…
Sabrina was amazing so sweet and helped me out so much truly appreciate her !!!
Reply from US Service Animals2026-07-05
Thank you so much for your wonderful review! We’re happy to hear that Sabrina made such a positive impact on your experience. Providing compassionate, knowledgeable, and attentive support is something we truly value, and we’re so glad Sabrina was able to help you every step of the way. We’ll be sure to share your kind words with her. Thank you for choosing US Service Animals, we sincerely appreciate your support and wish you and your companion all the best!
Amazing! Everything went smooth and was vwey helpful.
Reply from US Service Animals2026-07-03
Hi Daunell,
Thank you for your kind review! We're so glad everything went smoothly and that you found the process helpful. We truly appreciate you choosing US Service Animals!
Warm regards,
The US Service Animals Team
Aaron Baker was amazing!! he made the proscess easy and was very patient and had a good attitude all around
! i recommend this service to everyone and if you can ask for aaron!!
Reply from US Service Animals2026-07-03
Hi Keileigh,
Thank you for your wonderful review! We're so glad Aaron Baker made the process easy and provided such patient, positive service. We'll be sure to share your kind words with him. Thank you for recommending US Service Animals!
Warm regards,
The US Service Animals Team
