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Health & Medical

US Service Animals

201 reviews

4.8201 reviews
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About US Service Animals

Data updated
Website
usserviceanimals.org
Category
Health & Medical
Location
United States · Mandeville
Status
Unclaimed
Last 12 months
201 reviews
Replies to negative
100% (12/12)
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Is US Service Animals legit?

US Service Animals (usserviceanimals.org) has a 4.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.

What people say

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Lisa Yi-Vollertsen · 1 review · Experienced 2026-07-14 ·

Trinell was excellent on the phone and…

Trinell was excellent on the phone and a pleasure to speak to. She was able to help me renew my ddogs registration and was able to get me some discounts. She was knowledable, friendly and fast! Thank you Trinell!

Reply from US Service Animals2026-07-14

Hi Lisa, thank you for your wonderful review! We're thrilled to hear that Trinell provided such knowledgeable, friendly, and efficient service while helping you renew your dog's registration. It's great to know she was able to answer your questions and help you save with available discounts. We'll be sure to share your kind words with Trinell—they'll mean a lot to her. Thank you for choosing US Service Animals! Warm regards, The US Service Animals Team

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Renee Ferguson · 1 review · Experienced 2026-07-14 ·

The lady that helped me was very…

The lady that helped me was very personable and helpful with the whole process!

Reply from US Service Animals2026-07-14

Thank you for your kind words, Renee! We're so happy to hear you had a positive experience and that our team member made the process easy and supportive. We truly appreciate you taking the time to share your feedback. Warm regards, The US Service Animals Team

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Danny Jac · 1 review · Experienced 2026-07-14 ·

Wayne Knight was absolutely amazing

Wayne Knight was absolutely amazing! Made sure I was up to date on any and all information I could need and was very polite and kind through the whole call!!

Reply from US Service Animals2026-07-15

Thank you so much for your wonderful feedback! We're thrilled to hear that Wayne Knight provided such an amazing experience. It's great to know he kept you informed every step of the way and treated you with the kindness and professionalism you deserve. We'll be sure to share your kind words with Wayne—they'll mean a lot to him! Thank you for choosing us, and we truly appreciate your support!

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Austin Palmer · 1 review · Experienced 2026-07-09 ·

Wayne was great

Wayne was great. I appreciate y'all reaching out to make sure I had the right thing.

Reply from US Service Animals2026-07-15

Thank you for your kind review! We're so glad to hear that Wayne provided you with a great experience. It's wonderful to know that our proactive outreach helped ensure you received the right solution for your needs. We'll be sure to pass your kind words along to Wayne. We truly appreciate your support and thank you for choosing us!

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marc faust · 1 review · Experienced 2026-07-12 ·

Splendid job done

The most wonderful, informational talk through I’ve ever gotten. Stupendous job! Wayne is incredibly detailed, patient and kind.

Reply from US Service Animals2026-07-13

Hi Marc, Thank you so much for taking the time to share your experience! We're thrilled to hear Wayne provided such a detailed, patient, and informative consultation. Taking the time to ensure our clients feel informed and supported is exactly the level of service we strive to provide, and we're so glad he made such a positive impression. We'll be sure to share your kind words with Wayne—recognition like this means a great deal to our team. Warmly, The US Service Animals Team

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DEE V · 2 reviews · Experienced 2026-07-13 ·

I was referred to this organization by a friend

I was referred to this organization by a friend and had the pleasure of speaking with Lindsey. She was incredibly helpful and took the time to explain the entire process of having my dog certified as a service dog. She carefully walked me through the different package options, answered all of my questions, and was both kind and patient throughout the conversation. I'm excited to begin my dog's training and look forward to completing the process. Thank you for making such an important decision feel so easy and reassuring!

Reply from US Service Animals2026-07-13

Thank you so much for your wonderful review! We're thrilled to hear that Lindsey made the process easy to understand and took the time to answer all of your questions with kindness and patience. We'll be sure to share your thoughtful feedback with Lindsey—it will mean a great deal to her. We wish you and your dog the very best as you begin your training journey, and we're honored to be part of it. Warm regards, The US Service Animals Team 💙

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Airam Cox · 1 review · Experienced 2026-07-13 ·

Sabrina was an amazing help (I’m not…

Sabrina was an amazing help (I’m not sure if I am spelling that correctly) but she was a major help, and I seriously appreciate her helping to walk me through the entire process of getting a cover letter for my cat petunia. She was extremely sweet, and made me feel much more comfortable speaking over the phone than usual.

Reply from US Service Animals2026-07-13

Hi Airam, thank you for taking the time to share your experience! We're so happy to hear that Sabrina made the process of obtaining your ESA letter for Petunia such a comfortable and positive one. Creating a supportive environment and guiding our clients every step of the way is exactly what we strive for, and we'll be sure to share your kind words with Sabrina. Thank you for choosing US Service Animals—we wish you and Petunia all the best! Warm regards, The US Service Animals Team

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Chloe Walter · 1 review · Experienced 2026-07-12 ·

Christina did a great job at helping me…

Christina did a great job at helping me with all of my questions

Reply from US Service Animals2026-07-13

Hi Chloe, Thank you for taking the time to share your experience! We're so happy to hear Christina was able to answer all of your questions and provide the support you needed. Delivering knowledgeable, attentive service is what we strive for, and we're thrilled she made your experience a positive one. We'll be sure to pass along your kind words to Christina—they'll mean a lot to her! Warmly, The US Service Animals Team

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Lisa Grant · 2 reviews · Experienced 2026-07-13 ·

Lindsay was great and very helpful…

Lindsay was great and very helpful through the process! Thank you so much.

Reply from US Service Animals2026-07-13

Hi Lisa, thank you so much for your kind words! We're delighted to hear that Lindsay made your experience a positive one. Providing helpful, compassionate support is what we strive for, and we'll be sure to share your recognition with her. We truly appreciate you choosing US Service Animals and wish you and your companion all the best! Warm regards, The US Service Animals Team

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AlyciaUSA · 1 review · Experienced 2026-07-11 ·

I had a great experience with Isaiah

I had a great experience with Isaiah! Thank you so much for the information and for getting me set up to get coconut registered as a service animal. It was overwhelming to think about how I would do this and you explained eveything. Thank you again so much! I am glad I found US Service Animals.

Reply from US Service Animals2026-07-12

Thank you so much for your wonderful review, Alycia! We're thrilled to hear that Isaiah made the process feel easy and took the time to explain everything clearly. We'll be sure to share your kind words with Isaiah—they'll be delighted to know they made such a positive impact. Congratulations on getting Coconut set up, and thank you for choosing US Service Animals! Warm regards, The US Service Animals Team 💙

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Jennifer Gaytan · 1 review · Experienced 2026-07-12 ·

You guys suck

You guys suck. Why put claim your free pop up cup for your dog then I click on it and it says $4.99. That is false advertisement at its best. Stop sending me fake email and telling me to claim my free pop up cup. . Your service suck it’s way too exspensive

Reply from US Service Animals2026-07-12

Hi Jennifer, We're truly sorry to hear about your experience. We completely understand how disappointing it can be when an offer doesn't align with what you were expecting, and we appreciate you taking the time to share your feedback. A member of our support team will be reaching out to you directly to learn more about your concerns and see how we can help. We genuinely appreciate the opportunity to make this right. Warmly, The US Service Animals Team

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A Kauffman · 1 review · Experienced 2026-07-12 ·

Toby Unterfranz DO NOT RECOMMEND

Toby Unterfranz, LPCC, LCPC, LPC was a no show to my scheduled appointment. I question the validity of this company. There is no excuse to completely miss my appointment and ask to wait in case he shows up. Completely unacceptable, unprofessional, and loss of a returning customer. Thankfully I only used this service once and will gladly take my business elsewhere. I was also over charged. A fee of $14.99 was added for an “expedited appointment” that I did not ask for and I had a coupon on an additional $15 off. Yet they still charged my credit card over $194, which should have only been $164. I am completely dissatisfied and do not recommend US Service Animals.

Reply from US Service Animals2026-07-12

Hi A, We're truly sorry to hear about your experience. Missing a scheduled appointment and any confusion surrounding your billing is not the experience we want for our clients, and we completely understand your frustration. We sincerely apologize for the inconvenience this caused. Your concerns regarding the missed consultation, the expedited appointment fee, and the pricing on your order are important to us and deserve a thorough review. A member of our leadership team will be reaching out to you directly to review what occurred, address your billing concerns, and work toward a resolution. We appreciate you bringing this to our attention and the opportunity to make things right. Warmly, The US Service Animals Team

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Gabi · 1 review · Experienced 2026-07-11 ·

Staff

Trinell was great talking to me on the phone. I love when staff members are able to connect with me and give me anything I need with no hesitation!!! Thank you Trinell!!

Reply from US Service Animals2026-07-12

Thank you so much for your wonderful review! We're delighted to hear that Trinell provided such a positive experience and made you feel supported throughout your call. Delivering friendly, knowledgeable, and responsive service is something we strive for every day, and we're thrilled that Trinell was able to provide exactly what you needed without hesitation. We'll be sure to share your kind words with them. Thank you for choosing US Service Animals—we truly appreciate your support!

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Lynda Parsons-Dilts · 2 reviews · Experienced 2026-07-10 ·

Serbina

I talked to Serbina. She is a very pleasant person. She answered all my questions and concerns. I also got my little dog certified. Thank you, Serbina. I can see that she is a good Asset to your team.

Reply from US Service Animals2026-07-12

Thank you so much for your thoughtful review! We're happy to read that Serbina provided such pleasant and helpful service while addressing all of your questions and concerns. It's wonderful to know she made the process a positive experience for you. We'll be sure to share your kind words with Serbina—they'll mean a great deal to her. Thank you for choosing US Service Animals, and congratulations on taking the next step with your little dog!

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Bailey Hipple · 1 review · Experienced 2026-07-11 ·

thank you!

Trinell was very helpful and personable while assisting me in renewing my services today :) Thank you Trinell!

Reply from US Service Animals2026-07-12

Thank you for your wonderful review! We're so glad to hear that Trinell was helpful and personable while assisting you with your renewal. Providing friendly, knowledgeable support and making the renewal process as smooth as possible is what we strive for. We'll be sure to share your kind words with Trinell. Thank you for choosing US Service Animals, we truly appreciate your continued trust and support!

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Payton Heider · 1 review · Experienced 2026-07-11 ·

Jonathan Wilson was an amazing!

Jonathan Wilson was an amazing!! Walked me through the whole process and was very helpful.

Reply from US Service Animals2026-07-12

Thank you for your wonderful review! We're so glad to hear that Jonathan Wilson provided such exceptional service and guided you through the entire process with care and professionalism. Making the experience clear, supportive, and stress-free is what we strive for, and we're happy Jonathan was able to do just that. We'll be sure to share your kind words with him. Thank you for choosing US Service Animals, we truly appreciate your trust and support!

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Nitesha Hayes · 1 review · Experienced 2026-07-09 ·

Ava helped me and bello out…

Ava helped me and bello out tremendously, she answered all my questions and broke everything down for great understanding. She informed me of what all will be included with my package and whats to be expected going forward, If anyone can point you in the right direction Ms.Ava can, she expressed AIDET communication effortlessly!

Reply from US Service Animals2026-07-10

Thank you so much for your thoughtful review, Nitesha! We're thrilled to hear that Ava provided such exceptional service and took the time to answer all of your questions while making the process easy to understand. We'll be sure to share your kind words with her. Thank you for choosing US Service Animals, and we wish you and Bello all the best!

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J.Traylor · 1 review · Experienced 2026-07-10 ·

I would just like to see my experience…

I would just like to see my experience with the customer service was very polite and patient. I felt like such good service couldn’t go unappreciated Thony was very helpful throughout the whole process

Reply from US Service Animals2026-07-10

Thank you so much for taking the time to share your experience! We're delighted to hear that Thony provided you with such polite, patient, and helpful service throughout the process. We'll be sure to share your kind words with Thony—they'll be thrilled to know they made such a positive impact. Providing compassionate, attentive support is what we strive for every day. Thank you for choosing US Service Animals. We wish you and your companion all the best! Warm regards, The US Service Animals Team

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Lindsay · 1 review · Experienced 2026-07-09 ·

Wayne is the best!

Wayne is the best to help you with any of this! I was so worried and confused about the whole thing and he explained it all to me and made it so simple. If you need assistance I'd suggest you call Wayne directly or ask for him!

Reply from US Service Animals2026-07-10

Thank you so much for your wonderful review, Lindsay! We're so glad Wayne was able to ease your concerns and make the process simple and easy to understand. We'll be sure to pass along your kind words to him. Thank you for choosing US Service Animals—we truly appreciate your support!

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Jennifer Gau · 1 review · Experienced 2026-07-10 ·

denver was so helpful today

denver was so helpful today! i started to register but paused because i did not have an animal yet. then i got a call from a number and answered! denver help me set up everything before my new cat comes home so we are all set up. denver was so helpful, answered all my questions, listened to me, supportive and so kind. this was an overall great experience. thank you denver <3

Reply from US Service Animals2026-07-10

Thank you for your kind review, Jennifer! We're so glad Denver was able to help you get everything set up before your new cat comes home. We'll be sure to share your kind words with Denver. Providing friendly, supportive service is what we strive for every day. Thank you for choosing US Service Animals. We wish you and your new companion all the best! Warm regards, The US Service Animals Team 💙