US Service Animals (usserviceanimals.org) has a 4.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
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kaley mills · 1 review · Experienced 2026-07-16 ·
★★★★★
Wayne was extremely helpful, professional and polite
Wayne was very helpful, knowledgeable and polite. Great customer service and took his time and explained everything. You can tell he really cares about helping the customer!
Reply from US Service Animals2026-07-17
Hi Kaley,
Thank you for your wonderful review! We're so glad to hear Wayne provided you with knowledgeable, professional, and caring service. We'll be sure to share your kind words with him—he'll truly appreciate the recognition.
Thank you for choosing US Service Animals. We wish you and your service animal all the best!
Warmly,
The US Service Animals Team
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Holly Kees · 1 review · Experienced 2026-07-17 ·
★★★★★
I had the pleasure with speaking with…
I had the pleasure with speaking with Trinell today for my fur babys. She was amazing with everything from explaining what each package is to even helping with figure out how to do things. She was also very patient with me. Definitely one of the best people I have delt with on a very very long time!
Reply from US Service Animals2026-07-17
Hi Holly,
Thank you so much for your wonderful review! We're thrilled to hear that Trinell made such a positive impression. Providing clear guidance, patience, and exceptional support is exactly the experience we strive to deliver, and we're so glad she was able to help you and your fur babies every step of the way.
We'll be sure to share your kind words with Trinell—she'll be delighted to know the difference she made. Thank you for choosing US Service Animals. We wish you and your furry family all the best!
Warmly,
The US Service Animals Team
I had an amazing experience working with Mariam during my U.S. Service Animals renewal. She was incredibly professional, kind, and genuinely helpful throughout the entire process. She took the time to answer all of my questions, explained everything clearly, and made what could have been a stressful process completely seamless. Thank you Mariam for making my renewal so easy! You absolutely deserve 5 stars, and I highly recommend working with her if you have the chance.
Reply from US Service Animals2026-07-17
Hi Ashley,
Thank you so much for your thoughtful review! We're delighted to hear that Mariam provided such professional, kind, and attentive support throughout your renewal. Making the process clear and stress-free is exactly what we strive for, and we're so glad she delivered that experience.
We'll be sure to share your wonderful feedback with Mariam—she'll truly appreciate your kind words. Thank you for choosing US Service Animals, and we wish you and your companion all the best!
Warmly,
The US Service Animals Team
Trinell was very helpful, informative, and patient to my needs on how to register my pets. I highly recommend!
Reply from US Service Animals2026-07-17
Hi Becky,
Thank you so much for your kind review! We're delighted to hear that Trinell was helpful, informative, and patient while guiding you through the process. We'll be sure to share your wonderful feedback with her.
Thank you for your recommendation and for choosing US Service Animals. We wish you and your pets all the best!
Warmly,
The US Service Animals Team
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Gene Baca · 1 review · Experienced 2026-07-16 ·
★★★★★
Christina was great
Christina was great, she had all the answers I was looking for and more. It was a relief talking to someone who understood my needs and was able to walk me through the process.
Reply from US Service Animals2026-07-17
Hi Gene,
Thank you for your kind review! We're so happy to hear Christina was able to answer all of your questions and make the process easy to understand. Knowing you felt heard and supported means a great deal to us.
We'll be sure to share your wonderful feedback with Christina. Thank you for choosing US Service Animals, and we wish you and your service animal all the best!
Warmly,
The US Service Animals Team
Thank you so much for your kind words, Alizee! We're thrilled to hear that Isaiah was able to provide such amazing support and help make your experience a positive one. We'll be sure to share your feedback with him—it will mean a great deal. We truly appreciate you choosing US Service Animals!
Warmly,
The US Service Animals Team
Aubry was so helpful, made the whole process of getting my pet baby signed up to be an emotional support animal. If I could giver her more stars I would.
Reply from US Service Animals2026-07-16
Thank you so much for your wonderful review, Julissa! We're thrilled to hear that Aubry made the process smooth and enjoyable while helping you get everything set up for your pet. We'll be sure to share your incredibly kind words with her—she'll be delighted to know she made such a positive impact. Thank you for trusting US Service Animals!
Warmly,
The US Service Animals Team
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Julie Arcos · 1 review · Experienced 2026-07-16 ·
★★★★★
I spoke with Anthony Flores He was the…
I spoke with Anthony Flores He was the best!! He walked me through everything he was really patient definitely recommend!!
Reply from US Service Animals2026-07-16
Thank you so much for your wonderful review, Julie! We're thrilled to hear that Anthony Flores provided such outstanding service. His patience and dedication to walking you through every step are exactly the kind of support we strive to provide. We'll be sure to share your kind words with Anthony—he'll be so happy to know he made such a positive impact. Thank you for your recommendation and for choosing US Service Animals!
Warmly,
The US Service Animals Team
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Kim · 1 review · Experienced 2026-07-16 ·
★★★★★
Thank you!
Belle was very knowledgeable and courteous. She helped me through the registration process, explaining everything and making it very easy.
Reply from US Service Animals2026-07-16
Hi Kim,
Thank you so much for your wonderful review! We're delighted to hear that Belle made the registration process easy to navigate. We'll be sure to share your kind words with her—she'll be thrilled to know her knowledge and courteous service made such a positive impact.
We truly appreciate your support and thank you for choosing US Service Animals.
Warm regards,
US Service Animals Support Team
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Tracy Afram · 1 review · Experienced 2026-07-16 ·
★★★★★
Great customer service
Great customer service. Very please. Thank you
Reply from US Service Animals2026-07-16
Thank you so much for your kind words, Tracy! We're so glad to hear you had a great experience with our team. Providing excellent customer service is always our goal, and it's wonderful to know we were able to help. We truly appreciate you choosing US Service Animals!
Warmly,
The US Service Animals Team
Christina helped so much by answering all of my questions and reassuring me.
Reply from US Service Animals2026-07-16
Thank you so much for your kind review, Holly! We're so glad to hear that Christina was able to answer all of your questions and provide the reassurance you needed throughout the process. We'll be sure to share your thoughtful feedback with her—it will mean so much. Thank you for choosing US Service Animals!
Warmly,
The US Service Animals Team
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Rachel C. · 1 review · Experienced 2026-07-14 ·
★★★★★
Wonderful Experience
They were very nice, competent, and helpful throughout the entire process. I really enjoyed the conversation on top of the protocol of the call!
Reply from US Service Animals2026-07-15
Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience. It's great to know our team was friendly, knowledgeable, and helpful throughout the entire process, and that you enjoyed the conversation along the way. Providing both excellent service and a personal touch is what we strive for. We truly appreciate your support and thank you for choosing us!
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Jennifer Roberts · 1 review · Experienced 2026-07-14 ·
★★★★★
Wayne was great
Wayne was great. Talked me through everything so I understood step by step. Wayne made this very easy
Reply from US Service Animals2026-07-15
Hi Jennifer,
Thank you for your wonderful review! We're so glad to hear that Wayne provided such great service and took the time to walk you through everything step by step. We'll be sure to share your kind words with him. Thank you for choosing US Service Animals!
Priscilla was very kind walked me step-by-step. She was very easy to understand. I am very satisfied and would definitely recommend to other people.
Reply from US Service Animals2026-07-15
Thank you for your wonderful review! We're so glad to hear that Priscilla was kind, easy to understand, and guided you through the process step by step. We'll be sure to share your kind words with her. We truly appreciate your recommendation and thank you for choosing US Service Animals!
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Samara · 1 review · Experienced 2026-07-14 ·
★★★★★
Friendly service
Friendly service and communication from Denver. It was a pretty quick process, and very worth it.
Reply from US Service Animals2026-07-15
Hi Samara,
Thank you so much for your kind review! We're delighted to hear that Denver provided friendly communication and made the process quick and worthwhile. We'll be sure to share your feedback with him. We truly appreciate your support and thank you for choosing US Service Animals!
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Susan Tolan · 1 review · Experienced 2026-07-15 ·
★★★★★
Sabrina covered everything you needed…
Sabrina covered everything you needed to know about the dog Training in a positive confident way . I enjoyed talking to her!
Reply from US Service Animals2026-07-15
Hi Susan,
Thank you for your wonderful feedback! We're thrilled to hear that Sabrina provided a positive and confident explanation of our dog training program and that you enjoyed speaking with her. We'll be sure to share your kind words with Sabrina. Thank you for choosing US Service Animals!
Priscilla helped me throughout the process! It was very easy process with the help of her. Very helpful and understanding!
Reply from US Service Animals2026-07-16
Thank you so much for your wonderful feedback, Kyleigh! We're delighted to hear that Priscilla made the process easy and was there to support you every step of the way. We'll be sure to share your kind words with her—they'll mean a lot. We truly appreciate your trust and wish you and your companion all the best!
Warmly,
The US Service Animals Team
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Karen · 1 review · Experienced 2026-07-10 ·
★★★★★
We spoke with Christina Bee on the…
We spoke with Christina Bee on the phone and were completely satisfied with her performance. She addressed all of our concerns and let us know exactly what to expect. Thank you!
Reply from US Service Animals2026-07-14
Hi Karen, thank you for taking the time to share your experience! We're delighted to hear that Christina Bee provided the level of service you deserved. Addressing your concerns thoroughly and setting clear expectations are exactly the kind of experience we strive to provide. We'll be sure to share your kind words with Christina—she'll be thrilled to know she made such a positive impact. Thank you for choosing US Service Animals!
Warm regards,
The US Service Animals Team
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Andrew Martinez · 1 review · Experienced 2026-07-14 ·
★★★★★
Quick and Easy!
Sabrina in Customer Service out in Texas helped me a ton! Although she mentioned she was new, she took care of everything with ease, and was super knowledgeable and best of all: Passionate.
Highly recommend!
Reply from US Service Animals2026-07-14
Hi Andrew, thank you for taking the time to share your experience! We're so glad to hear Sabrina made such a positive impression. It's wonderful to know she was able to assist you with confidence, professionalism, and genuine passion, especially as a newer member of our team. We'll be sure to share your kind words with Sabrina—they'll mean a great deal to her. Thank you for your recommendation and for choosing US Service Animals!
Warm regards,
The US Service Animals Team
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keyshawna lee · 2 reviews · Experienced 2026-07-13 ·
★★★★★
Great customer service
Great customer service. The representative was polite, knowledgeable, and helpful.
Reply from US Service Animals2026-07-14
Hi Keyshawna, thank you for your wonderful feedback! We're so glad to hear you had a great experience with our team. Providing polite, knowledgeable, and helpful support is what we strive for every day, and it's rewarding to know we delivered that for you. We truly appreciate you choosing US Service Animals and look forward to assisting you whenever you need us.
Warm regards,
The US Service Animals Team
