US Service Animals (usserviceanimals.org) has a 4.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Trinell was wonderful! Made the experience a lot less stressfull!
Rachel, thank you so much for sharing your experience! We’re delighted to hear Trinell was wonderful and helped make the process feel much less stressful. We’ll be sure to share your kind words with her! Warmest regards, US Service Animals Support Team
I was very well informed by the associate.
Thank you for your kind review, Lucy! We're so glad to hear our associate kept you well informed and provided you with a great experience. At US Service Animals, we strive to make the process as smooth and informative as possible. We truly appreciate your support and look forward to assisting you again whenever you need us! 🐾💙
Wayne is an amazing agent with great customer service skills. I have never had such a pleasant experience, he was knowledgeable, kind, compassionate, personable, and warm. I wasn’t sure what to expect and was worrying about the process but Wayne quickly put my nerves at ease. 10/10.
Thank you so much for your thoughtful review, Shanice! We're delighted to hear Wayne made such a positive impression and helped put your mind at ease throughout the process. Providing knowledgeable, compassionate, and personalized support is exactly what we strive for, and we'll be sure to share your kind words with Wayne. Thank you for trusting us—we truly appreciate your 10/10 recommendation! 💙 Warm regards, US Service Animals
He was amazing! Attentive and answered all of my questions! Thank you so Wayne Knight!!!
Wayne is wonderful! He is incredibly kind and patient, and I truly appreciated that. He was very thorough and ensured that I understood everything. I had been wanting to get my animals ESA certified for a long time, and now I have. I feel so much better!
Thank you, Stephanie! We’re so glad Wayne’s kindness, patience, and thorough guidance made you feel comfortable and confident throughout the process. We’ll be sure to share your thoughtful recognition with him! Warmly, US Service Animals Support Team
Shawanda was extremely helpful. Listened Courteous
Thank you so much for your kind review, Kathryn! We're delighted to hear Shawanda was so helpful, courteous, and took the time to truly listen to your needs. We'll be sure to share your wonderful feedback with her. Thank you for choosing us! 💙 Warm regards, US Service Animals
I love the service at US Service Animals. They do a really good job at getting you set up. They make sure you are taken care of and that you understand the whole process. Casey walked me through everything I needed to know and she got me everything I needed to have no trouble with apartment management.
Thank you so much, Hayley! We’re delighted Casey walked you through the entire process, answered your questions, and helped you feel prepared when working with your apartment management. We truly appreciate your trust and thoughtful feedback! Warmly, US Service Animals Support Team
Christina Bee was amazing and super helpful!
Thank you so much, Shadow! We’re delighted Christina Bee made your experience so positive and provided the helpful support you needed. We’ll be sure to share your kind words with her! Warmly, US Service Animals Support Team
I spoke with Christina from US Service Animals. He provided outstanding service over the phone. No issues
Thank you, Alfred! We’re so glad Christina provided outstanding service and made your experience smooth and trouble-free. We truly appreciate you taking the time to share your feedback! Warmly, US Service Animals Support Team
Sabrina was amazing! She made the process very easy and fast and was very helpful and professional!
Thank you so much for your wonderful review! We're so happy to hear that Sabrina made the process easy, fast, and stress-free for you. We'll be sure to share your kind words with her—she'll be thrilled to know her helpful and professional service made such a positive impact. We truly appreciate you taking the time to share your experience!
Wayne is an absolute blessing. So attentive and really cares about this. Thank him so so much. I am truly appreciative of Wayne.
Thank you so much, Cici! We’re thrilled Wayne made you feel heard, supported, and genuinely cared for throughout your experience. We’ll be sure to share your thoughtful recognition with him—it will mean so much! Warmly, US Service Animals Support Team
I have signed up one of my dogs a year ago and it was time for renewal I started to fill out the online application and stopped but received a call from Sabrina she made the process super easy. Gave a lot of information that I didn’t get the first time I used the service. I added another one of my service animals and she shared her experience with her dog, the overall process was extremely simple and rewarding.
Mark, thank you so much for sharing your experience! We’re delighted Sabrina reached out and made the renewal and addition of your other service animal so simple and rewarding. It’s especially wonderful to hear that her knowledge and personal connection helped you feel informed and supported throughout the process. We’ll be sure to share your kind words with her! Warmest regards, US Service Animals Support Team
Christina was very informative! She made me feel reassured that I would be kept safe with my dog under any circumstances. The process was also fast and easy!
Thank you for sharing your experience! We’re glad Christina provided informative, reassuring support and made the process feel fast and easy. We’ll be sure to share your kind feedback with her! Warm regards, US Service Animals Team
Aaron Baker - Awesome Rep very nice!
Thank you for your kind feedback! We’re glad Aaron provided such friendly and awesome service. We’ll be sure to share your recognition with him! Warm regards, US Service Animals Team
Casey Was Tremendously Helpful And Outgoing She Took Care Of All Our Needs And Matters
Thank you so much for sharing this wonderful feedback! We’re thrilled to hear Casey made you feel supported and took such great care of all your needs. We’ll be sure to share your kind words with her! Warmest regards, US Service Animals Support Team
At first, becoming part of this organization was a positive experience. Unfortunately, that changed after we lost our sweet girl. In September 2025, she succumbed to cancer, and it was an incredibly difficult time for our family. In October 2025, I called to cancel our monthly $19.99 subscription. I was told the cancellation would be processed and that it might take up to a month, but I was assured it would be taken care of. It is now July 2026, and I am still being charged $19.99 every month. I have called multiple times since then, yet no one has successfully canceled this subscription or resolved the issue. To make matters worse, every monthly charge serves as a painful reminder of the loss of our beloved girl. I should not have to relive that grief each month because of your organization's failure to process a cancellation that was requested months ago. I also want to recognize Jason in Order Taking for providing outstanding customer service. He was the only person willing to help and stayed on the phone with me until someone in Customer Accounts finally answered. Unfortunately, my experience with the Customer Accounts team was the opposite. The representative I spoke with was impatient and did not give me enough time to locate the account numbers she requested. It is frustrating that my account can be found easily enough to charge my credit card every month, yet no one seems able to process a simple cancellation. I am requesting that you immediately: Cancel my monthly subscription permanently. Refund the $179.91 that has been charged to my account since my cancellation request in October 2025. Confirm in writing that my subscription has been canceled and that no future charges will be made. This situation has gone on long enough. I expect this matter to be resolved immediately.
Kelly, we are deeply sorry for the loss of your beloved girl and for the distress these continued charges have caused. We understand how painful it must be to have this serve as a recurring reminder after you requested cancellation. We have requested additional information from you through Trustpilot because we were unable to locate an account using the details provided with your review. Once received, we will review the account history, cancellation requests, and disputed charges so we can work toward a resolution with you. We also appreciate you recognizing Jason’s efforts and will ensure your feedback is shared. Warm regards, US Service Animals Support Team
My customer service agent was Aaron Baker. He was super friendly and answered all of my questions with patience. I love having my pups registered so they can go BYE BYE with. Thank you guys for everything you do!
Thank you, Tina! We’re delighted Aaron provided such friendly, patient support and answered all your questions. We truly appreciate your trust in us and wish you and your pups many happy adventures together! Warmly, US Service Animals Support Team
Casey was amazing! Very kind, patient, and professional!
Thank you, Lauren! We’re so glad Casey provided such kind, patient, and professional support. We’ll be sure to share your thoughtful feedback with her! Warmly, US Service Animals Support Team
Outstanding above and beyond representative, Wayne Knight, was professional, yet friendly with great communication skills. He is very knowledgeable about all aspects of requirements necessary for ESA and SSA. I would highly recommend your company to family, friends and coworkers for services offered. ⭐️⭐️⭐️⭐️⭐️for Wayne Knight!
Leslie, thank you for your wonderful feedback and recommendation! We’re delighted to hear that Wayne went above and beyond with his professionalism, friendly service, and knowledgeable guidance. We’ll be proud to share your kind words with him! Warmly, US Service Animals Support Team
A-aron Baker was amazing with helping me navigate and understand the ESA options. He is so friendly and personable it's very hard to find great customer service like this. You can tell he loves his job and you can feel the genuine empathy he has for others and their needs.
Thank you for sharing your experience! We’re delighted to hear that Aaron provided friendly, personable, and empathetic support while helping you understand your ESA options. We’ll be sure to share your kind recognition with him! Warmly, US Service Animals Support Team
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