US Service Animals (usserviceanimals.org) has a 4.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I spoke to Sabrina and she was very friendly , respectful, and was very informative can't wait to get my papers for my storm.
Henry, thank you for your kind review! We’re glad Sabrina was friendly, respectful, and informative throughout the process. We’re excited for you and Storm to receive your documents! Warm regards, US Service Animals Support Team
Great services from Ms. Trinell she was very patient and understanding nd I made sure I got her again for my next meeting.
Thank you for your kind feedback! We’re delighted to hear that Trinell was patient, understanding, and provided such great service. We’ll be sure to share your recognition with her! Warmly, US Service Animals Support Team
Aaron was extremely helpful and left me with no confusion throughout this process.
Thank you for sharing your experience, Aliyah! We’re delighted to hear Aaron was extremely helpful and made the process clear and easy to understand. We truly appreciate your feedback! Warm regards, US Service Animals Support Team
Whole experience was super smooth! Matthew did an amazing job explaining the process, was super patient, and helped give me confidence with everything. Best experience doing anything over the phone. Thank you! - Chandler
Chandler, thank you for sharing your experience! We’re delighted to hear that Matthew’s patience and clear guidance made the entire process smooth and helped you feel confident. We’ll be happy to share your kind words with him! Warmly, US Service Animals Support Team
Jeremy was very helpful and explained all the information and benefits
Thank you for your wonderful feedback, Kaitlin! We're so glad to hear that Jeremy was able to clearly explain the process and all of the available benefits. Providing helpful, informative, and caring service is what we strive for, and we're thrilled he made your experience a positive one. We'll be sure to share your kind words with Jeremy. Thank you for choosing US Service Animals! 💙
Aaron Baker was absolutely amazing! He went above and beyond to help me get through the entire process today. Thank you again and we need more Arron’s in this world!
Thank you so much for sharing your experience, Harlow! We’re thrilled to hear that Aaron provided such exceptional support and went above and beyond to make the process smooth and comfortable for you. We’ll be sure to share your kind words with Aaron — he’ll be happy to know his dedication made such a positive impact. We truly appreciate your feedback and are grateful to have you as part of the US Service Animals community! 💙
Aaron Baker was very helpful and understanding and very kind he helped me with getting both of my animals registered and also helped me be able to find the right plan i could afford
Thank you for sharing your wonderful feedback, Tia! We’re so glad to hear that Aaron was able to provide helpful, understanding, and compassionate support while assisting you with registering both of your animals and finding a plan that worked best for you. We’ll be sure to share your kind words with Aaron — we know he’ll appreciate hearing that he made such a positive difference. Thank you for choosing US Service Animals! 💙
Christina was extremely helpful and friendly, She made my renewal process fast and easy!
Karina, thank you for sharing your experience! We’re so glad Christina’s friendly and helpful service made your ESA renewal fast and easy. We’ll be happy to pass along your kind words! Warmly, US Service Animals Support Team
Casey was amazing! She walked me through every step of the process for getting my ESA letter, very supportive and attentive. She has great customer service and was very personable-not to mention patient with me. I appreciate all of her help!
Yesenia, thank you for sharing your experience! We’re delighted to hear that Casey was patient, supportive, and attentive while guiding you through the ESA letter process. We truly appreciate your kind feedback and will be sure to share it with her. Warmly, US Service Animals Support Team
I had the pleasure of talking to Kate about the urgency of turning my babies into emotional support pets she was very sweet kind and understanding didn’t rush me was very patient explained anything thoroughly more than once. I would 1000 percent recommend them as your go to for emotional support pets! Tomorrow I will have my consultation and praying it all goes smoothly as my intake. 🙏🏽🙏🏽🎀
Jenny, thank you for sharing your experience! We understand how important this process is, and we’re so glad Kate provided the kindness, patience, and thorough guidance you needed. We truly appreciate your recommendation and wish you the very best with your upcoming consultation! Warmly, US Service Animals Support Team
I spoke with Victoria today and she was absolutely amazing, very helpful and informative. I felt like she definitely knew what she was talking about and was understanding. Overall i had a really great experience! Her customer service is on point. And if she reads this, i want to thank you again for your help today!
Chamaerose, thank you for sharing your wonderful experience! We’re delighted that Victoria was knowledgeable, understanding, and provided such helpful service. We’ll gladly share your kind words with her! Warmly, US Service Animals Support Team
Casey M was such a good help she sat on the phone with us and broke everything down step by step and was so patient..very patient. very much recommend we thought It was a scam at first but she assured us that it is very much real and it is.
Thank you so much for your thoughtful review! We're delighted to hear that Casey M. provided such a positive experience. Taking the time to walk through the process step by step and answering every question with patience is exactly the level of service we strive to provide. We understand that it's natural to be cautious, and we're so glad Casey was able to earn your trust and give you confidence throughout the process. We'll be sure to share your kind words with her. Thank you for your recommendation and for choosing us! 💙🐾
Very helpful an getting us a good price for what we need thank you for your professionalism and knowledge on the different stuff you offer
Thank you for your wonderful review! We're so glad to hear that our team was able to help you find the right option at a great value. Providing knowledgeable, professional service and ensuring our customers understand the options available is always our goal. We truly appreciate your kind words and your trust in us. Thank you for choosing us! 💙🐾
Miriam was very polite and helpful getting our renewal scheduled. I have recommended US Service Animals to friends because it is a quick and simple solution to problems I've had with my landlord's unreasonable rules regarding dogs in our senior community.
Thank you so much for your kind words and for your continued trust in US Service Animals! We're thrilled to hear that Miriam was polite and helpful in getting your renewal scheduled. It's wonderful to know that the process was quick and easy for you, and we truly appreciate you recommending us to your friends. Thank you for being a valued member of our community, and we wish you and your furry companion all the best! 🐾💙
I would give them a 0 if I could. This company is a complete scam! Stay far away. I paid over $100 for ESA documentations for my new apartment back in October 2025. I have yet to receive those documentations. It showed that the documents were shipped however several days went by without getting it in the mail. I reached back out to let them know that I was worried about the documents getting to me on time given that I was moving into a new apartment and they were asking for it. They told me to send them my new address and they would re-route it to my new address. I still have yet to receive my ESA documentation. It is July 2026. My new apartment building changed property management companies and they are now asking me to produce documentation for my pet. So I decided to reach back out and ask what is going on. 1.) They said they sent it out already and the address they had was INCORRECT. It was a combination of my old address and new address. 2.) They said they need me to PAY for them to ship a replacement. Why the hell would I give them another dollar? And what the hell are they replacing if I never received my documents? I can understand if I misplaced the documents or if I lost the documents but that’s not the case at all. They’re a scam. Don’t fall for it!
Hi Gelsey, We're truly sorry to hear about your experience and understand how frustrating this must have been, especially with the timing of your move. We sincerely apologize for any shipping delays or mix-ups that may have occurred. This is not the level of service we strive to provide. Please know that if physical documents are delayed, we are always happy to provide digital copies while we work to resolve any shipping issues. We would appreciate the opportunity to review your order and make this right. Please contact our support team with your order information so we can investigate the shipment, confirm the status of your documentation, and ensure you receive everything you need as quickly as possible. Thank you for bringing this to our attention. Your feedback helps us improve, and we hope to have the opportunity to restore your confidence in our service.
This my man is amazing, very kind n sweet. His name is Miguel. He helped me n my son/cat lol is officially registered.
Hi Archie, Thank you so much for your wonderful review! We're thrilled to hear that Miguel provided such kind and friendly service and made the process a great experience for you. We'll be sure to share your kind words with him. We appreciate you choosing US Service Animals and wish you, your son, and your cat all the best!
WORDS CANT EXPRESS!! Sean…. Was so incredible very delicate with the anxiety that I am dealing with in my personal life and the panic that I am experiencing. Absolutely went above and beyond what was paid to do and was a genuine, honest, employee of theirs that took time to inform me of EVERYTHING they offer, but also go off script.. and keep things real, as a human/ since I’ve been the victim of scams looking for places to live and being Leary if this was even legit. As a now single mom with 4 kiddos, I instantly knew I could trust! Sean deserves a raise and promotion! :) single handedly made my day -outside of their job scope. This company only hires the best. In my experience. :)
Thank you so much for sharing your experience, Amanda! We truly appreciate your kind words and are so happy to hear that Sean was able to provide the support, patience, and reassurance you needed. We understand how important trust and compassion are, especially during stressful moments, and we’re grateful that Sean took the time to listen, explain everything clearly, and make you feel comfortable. We’ll be sure to share your recognition with Sean and the team. Your feedback means a great deal to us, and we’re honored to have been part of your journey. Thank you for choosing US Service Animals! 💙
Casey M did a amazing job on the phone and helped me with the whole entire process I appreciate her kindness and all that she did for me she stayed on the phone for over a hour helping me and explaining everything and answering all my questions kind respectful and went above and beyond .
Thank you so much for taking the time to share your experience! We're thrilled to hear that Casey M. provided such exceptional service. Going above and beyond to ensure our customers feel supported is exactly what we strive for, and we're so glad she was able to make the process easy to understand by answering all of your questions with kindness, patience, and respect. We'll be sure to share your wonderful feedback with Casey. Thank you for your recommendation and for choosing us! 💙🐾
Sabrina was very helpful. She was very kind and patient, answered all my questions! Hopefully, the program will be just as good as she was!
Thank you, Rebecca, for sharing your experience! We’re so happy to hear that Sabrina was kind, patient, and able to answer all of your questions. We truly appreciate your feedback and will be sure to share your kind words with Sabrina. We hope you have a great experience with the program!
Jeremy was the associate whom I first spoke with; he was beyond understanding and kind with all of my questions and needs. He explained everything thoroughly and happily repeated things when I was confused. Erin Archer was my mental health professional who was so lovely to speak with and made the process very quick and easy.
Thank you for sharing your 10/10 experience! We’re so glad to hear that Jeremy provided such a kind, patient, and thorough experience while answering your questions. We’re also happy to hear that Erin made your consultation process quick and easy. We truly appreciate your feedback and will be sure to recognize both Jeremy and Erin for their excellent support!
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