US Storage Centers (usstoragecenters.com) has a 4.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Business Services and its reputation is good. 21% of reviews are 1 star, a relatively high share; The business has replied to 59% of negative reviews. Last updated 2026-08-10.
Not only does this place have fair pricing, the staff are very helpful and informative. You get what you want and are not pressured to get anything you don't. It took me a total of 10 min and I already had a unit, gate code and was moving things in. The fact that you can rent a unit online on your own also makes it alot faster and easier renting experience.
Quick and clean
These folks are great
Representative was helpful, knowledgeable and friendly. Unit was clean and ready to go.
super easy, new and clean, front desk very friendly and proactive
We rented a storage unit for our daughter who needed to store stuff from her college dorm room. The staff member who helped her was courteous and made it stress free. Thanks!
At the Winston Salem location, Angel was so friendly and helpful. We appreciated the time she spent helping us. We were also very impressed with how clean the unit was and the availability of the dollies to help us move boxes into the unit.
First, I like the location, and the local staff seem great. The advertising that you do, regarding pricing, is fraudulent though. What should the experience be like? Let me tell you. You have a nice introductory rate and the agreement you sign outlines a reasonable rate at the end of 3 months, totally cool. What really happens is you have that 3 month introductory rate and then they claim to send you a rental increase letter (that never seems to come), ignoring the email you have on file for all communications, and increase the cost of the unit by roughly 75%! Incredibly slimy people at the corporate office, I can tell you that much.
Hi John, thank you for taking the time to share your experience. We’re glad to hear you’ve had a positive impression of the location and local team, but we’re sorry to hear about your concerns regarding advertising, communication, and the rate adjustment following your introductory period. We appreciate you bringing this to our attention, as clear and consistent communication is important to us. We would welcome the opportunity to connect with you directly to review your account and discuss what occurred. Please email your preferred contact details to [email protected], and a member of our management team will follow up with you promptly.
Very easy check in and manager was efficient and thorough
The manager at the location,David, was amazing he made sure I was well informed and was also very friendly.
Dyese is super helpful and kind. She made everything about the move-in process very easy and explained everything to me very clearly. The facility is very clean and safe. I am so happy I found this place.
Good job Excellent service Good communication
Die she (lady at front desk) was great. Very pleasant and helpful.
Employers where very nice, helpful and friendly.
The facility was clean and the security made me feel safe going there as well as keeping my things there. The fella at the front desk was helpful and kind as well, I believe his name was Michael.
Easy to get the storage unit, they walk through all the access process, and helped do a walk through of which space might be best for my situation with my 5th wheel trailer.
I’ve been here twice now and the staff is always cool. Two thumbs up. 👍👍
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