Clean
Clean, easy access
About US Storage Centers
Data updated- Website
- usstoragecenters.com
- Category
- Business Services
- Location
- United States · Irvine
- Status
- Unclaimed
- Last 12 months
- 100 reviews
- Replies to negative
- 59% (13/22)
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Is US Storage Centers legit?
US Storage Centers (usstoragecenters.com) has a 4.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Business Services and its reputation is good. 21% of reviews are 1 star, a relatively high share; The business has replied to 59% of negative reviews. Last updated 2026-08-10.
What people say
Easy online rentals
Easy online rentals, easy access to my storage unit.
VERY UPSET
I purchased a unit during the first week of this month. I packed up two truck loads of storage material, drove over an hour to my unit only to find that your staff had drilled my lock off for no reason other than she “ didn’t think anyone should be in it” I talked to multiple staffers at your call center that all showed me current and in that unit. I demand a follow up and some sort of compensation for my troubles of driving all the way there for nothing.
Reply from US Storage Centers2026-06-19
Hi Sam, thank you for taking the time to share your experience. We’re sorry to hear about your concerns regarding your lock and the inability to access the unit you had recently rented. We appreciate you bringing this matter to our attention, as what you described does not reflect the experience we aim to provide. We would like the opportunity to review what occurred. Please email your preferred contact details to [email protected], and a member of our management team will follow up with you promptly.
Fast
Fast, efficient process to rent a unit. Very nice office staff.
Very helpful and caring from one of the…
Very helpful and caring from one of the US Storage Centers’ employees that got me started last Tuesday.
Great location very clean friendly staff
Amazing people who help me each time…
Amazing people who help me each time and very clean facility 🤩🤩🤩
Great staff service and facility
Eugene was just starting working ant the unit and went above and beyond to make sure he got everything set to present me the place. Great energy, I felt welcomed and the facility is ideal to my needs.
On line booking straight forward
On line booking straight forward Staff kind and helpful Very clean
I have been here since 2012 and service…
I have been here since 2012 and service and location is always great. Thanks to the staff for always looking out for me.
HORRIBLE, denied access after paying
I rented a unit for the sole purpose of moving two tables for storing. I rented a truck to haul the tables and arranged for additional help wince the tables are large. I go to drop the tables off and my access code isnt working. Says to call the 24/7 number so I do. No repsonse. I leave a message. No response. I will be demanding a refund due to the US Storage not giving me access even though I paid for access. I paid for a rental truck and had to store the tables in another garage. Absolute waste of money and will be leaving negative reviews. I did not receive what I paid for and no one even responded to my calls.
Reply from US Storage Centers2026-06-10
Hi Sheebanna, thank you for taking the time to share your experience at our facility. We’re sorry to hear about your concerns regarding access to your unit, communication, and the lack of response when you attempted to reach our support team. We appreciate you bringing these matters to our attention and would welcome the opportunity to learn more about what occurred. Please email your preferred contact details to [email protected], and a member of our management team will follow up with you promptly.
Signed up online
Signed up onlin, did not get a response from the location. Went in the following day to get my access to the unit and had an issue finding my contrat.
Reply from US Storage Centers2026-06-09
Hi Les, thank you for sharing your experience at our facility. We’re sorry to hear about the difficulties you encountered after signing up online, including the lack of communication and the issues locating your rental contract. We appreciate you bringing these concerns to our attention and would like the opportunity to learn more about what occurred. Please email your preferred contact details to [email protected], and a member of our management team will follow up with you promptly.
I recently searched online for a…
I recently searched online for a storage unit and came across this facility. The online reservation process was simple and convenient. I did have a few questions, so I called and was pleasantly surprised to be connected with a live person right away. They were friendly, informative, and took the time to answer all of my questions. When I checked in the following day, the employee who assisted us was incredibly helpful, professional, and knowledgeable. She walked us through the entire process, explained everything clearly, and made sure all of our questions were answered. So far, our experience has been excellent. The customer service has been outstanding from start to finish, and I look forward to using this facility for the foreseeable future. I would definitely recommend this storage facility to anyone looking for a smooth and stress-free storage experience!
Michelle in the office was so kind and…
Michelle in the office was so kind and very informative.
10/10 experience
Clean location. Easy to access. Very helpful and nice employee.
Amazing breakfast recommendations and…
Amazing breakfast recommendations and extremely helpful with getting the unit set up. Thank you so much!!
Outrageous Increase in Rent for No Valid Reason
I received a notice of a 42% rent increase and will be moving my items to a different storage facility ASAP. This is outrageous, I have been a tenant at their Chatsworth facility for about 1 1/2 years and have never been late with the rent payments.
Reply from US Storage Centers2026-06-08
Hello Dirk, thank you for sharing your feedback regarding our Chatsworth facility. We’re sorry to hear about your concerns related to the recent rate adjustment. Rate adjustments are occasionally necessary to align with market conditions and help us maintain the quality of our facilities and services, and we recognize the importance of clearly communicating these changes. If you have any additional concerns that you'd like to address, don't hesitate to reach out.
We had a great experience.
We had a great experience. Drew was very professional and helpful. The unit was clean. The price was great.
I had a great experience thing I like…
I had a great experience thing I like most was it was very affordable on top of everything I was treated like family Jacob was a very good guy took me to My locker answered all my questions and didn't ever stop till I was done I will definitely refer us storage to everyone who is searching for a storage unit and over all they feel like a newmember of my family ty us storage
Had to go back several times to find…
Had to go back several times to find someone in office during office hours. Very frustrating.
Reply from US Storage Centers2026-06-04
Hi Mark, thank you for taking the time to share your experience at our facility. We’re sorry to hear about the difficulty you encountered locating someone in the office during posted office hours. We appreciate you bringing this matter to our attention, as reliable on-site assistance is important to us. We would welcome the opportunity to learn more about your experience and discuss your concerns directly. Please email your preferred contact details to [email protected], and a member of our management team will follow up with you promptly.