VacationOffer.com (vacationoffer.com) has a 4.1 out of 5 rating on OK.one, based on 105 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 77% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 85% of negative reviews. Last updated 2026-08-10.
My contact was friendly and courteous while discussing my proposed future stay! He gave me info on all my options and answered all my questions promptly. Additionally, he provided me with information including the timeframe to make any necessary adjustments.
From my initial recontact regarding the Vacation Offer back in June until now, Jamie has hands down been the best experience I’ve had throughout this entire process. His temperament, patience, and genuine desire to ensure that I was completely satisfied were truly refreshing and brought me so much joy. What stood out most was that Jamie didn’t just hear me, he listened. He took the time to understand my concerns, worked through the situation with me, and ultimately found a solution that left me in an even better position than I initially expected. His professionalism, kindness, and commitment to making sure I felt valued as a customer did not go unnoticed. Jamie is truly an asset, and I sincerely appreciate the way he handled my experience from start to finish. Thank you, Jamie, for turning what could have been a frustrating situation into such a positive and memorable experience! You truly went above and beyond, and I’m grateful for the care and effort you put into making sure I was taken care of.
The staff at your establishment are very professional, knowledgeable, professional and courteous. They work hard to satisfy the customers and resolve our issues and concerns.
Excellent Service. The staff are very professional knowledgeable and courteous. They make sure you are heard and they resolve all your concerns. Wonderful experience.
It took them from December of 2025 to today to answer my review. I got the standard answer we will give you a call soon. They don't return any phone calls and they take your money and run. BEWARE, they are not honest!!
Hi Carol, Thank you for your message. We will reach out to you privately to address any concerns you may have. -Your Friends at VacationOffer.com
Fraud I was told if I came to Vegas for a presentation I would have 4 nights at a hotel and tickets to MJ. I arrived Thursday and was supposed to be staying at Excalibur till Monday morning. I went to the presentation on Friday. Friday late afternoon I discovered myself locked out of my room. I went to the front desk and they said I only had one night reserved. I spent hours trying to solve this by phone calls to vacation offer. No one helped me.. I was told each time be patient and check your email in 15 minutes. I paid for a show at 5 pm and missed it trying to get a room. In the end vacation offer did NOT get me a room for Friday night or any of the promised gifts. I had to pay for a room Friday out of pocket. Saturday I spent most of my day on the phone again with vacation rental trying to get a room and my gifts. In the end I was told I had to pay close to a $100 for a room Sat and Sun. I was desperate so I paid it. So as of Sat night I paid for Friday night out of my own pocket and Sat night. I still never received any gifts. I went to the hotel front desk 10 x to secure a room for Saturday night since I paid vacation rental and they did NOT have my reservation. Finally Saturday after 5 pm vacation rental refunded my money only for Saturday night. I drove back home Saturday night as I didn’t have a hotel room or my gifts. The amount of time and frustration I wasted trying to secure a room and gifts I was promised is very disturbing. Vacation rental left me stranded and homeless..I can’t believe vacation rental did this to me.. Again in the end I only had one room on Thursday night provided when I was promised 4 nights. I received 0 of the free
Hi Jodell, Thank you for your message. We will reach out to you privately to address any concerns you may have. -Your Friends at VacationOffer.com
This company is a fraud, the owner was arrested before for scamming his customers. He doesn't pay any of his employees on time and keep making excuses. This company is a scam. DO NOT USE THIS EVER AND PLEASE LET YOUR FAMILY AND FRIENDS KNOW BECAUSE THIS IS A SCAM!!
Hi Bae, Thank you for your message. We will reach out to you privately to address any concerns you may have. -Your Friends at VacationOffer.com
My agent Andy did a great job and gave ne all of the options
This place has been absolutely horrific! Would not ever recommend! We tried to cancel after the initial buying of the package when we were within our time frame to be refunded. We kept getting the run around about the refund technology being out and not able to be issued at the time. This carried on for about a year. We finally decided to book a vacation so we could get our money out of it. We were using our 4 day/3 night vacation but only used one night to Branson, MO. We got all the confirmations and had our presentation booked. We actually wanted a nicer place to stay so we paid an additional fee. We went to check in to our hotel and they had nothing in the system about us. We called Vacation Offers and they said that they would be the ones to check us in. After another call back, we were assured that everything was good to go. We gave it a couple hours and tried to check into the hotel again. They still had no evidence of our reservation. Of course, they had us scheduled for our presentation which we attended the next day. We told Spinnaker about what had happened and they took down our statement and signatures about the issue. They were going to contact Vacation Offers as well. As we checked out of the presentation, we were told our gifts would be sent by Vacation Offers. We called VO on the way back to complain again, we were put on long holds when the calls eventually got disconnected with no resolution. We were told that the promotional gifts would be emailed within 24 hours, we are now over 24 hours with no gifts. We asked for a refund for our hotel stay since we didn’t even get to stay and were told that would never happen. As you can see this is super frustration to fork over hard earned money, drive your family 7 hours, to not have a place to stay. Very poor business that scams people for their money!
Hi Jenna, Thank you for your message. We will reach out to you privately to address any concerns you may have. -Your Friends at VacationOffer.com
Angel was extremely helpful in making my reservation. She also helped me change dates later when my plans changed.
Worked to find the location and schedule that fit my needs.
I would not recommend Vacation Offer based on my experience. I purchased a four-night, five-day vacation package for $1,951.00 months in advance for a stay from July 13 through July 17. When I arrived at the Sonesta Resort, I discovered that Vacation Offer had only booked one night (July 13–14) instead of the entire stay I had paid for. When I called Vacation Offer, I was informed for the first time that I had to attend a presentation before the remaining nights would be released. I attended the presentation as instructed, arrived early, completed it, and Spinnaker Resorts confirmed to Vacation Offer before 10:30 a.m. that I had fulfilled my obligation. After the presentation, I called Vacation Offer to verify that my hotel reservation had been extended. I was repeatedly told that I would receive an updated confirmation within 15 to 30 minutes. I called more than 10 times throughout the day and was given the same promise each time. The confirmation never arrived. Meanwhile, my original one-night reservation expired, and I was locked out of my hotel room because there was no reservation for the remaining nights. After waiting for hours and not knowing whether I would have a place to stay, I had to contact my credit card company to dispute the charge and then use another credit card to pay the hotel directly for two nights because that was all I could afford. Only after I had opened the dispute and had already begun paying the hotel did Vacation Offer finally send the confirmation for the remaining three nights at approximately 4:00 p.m. The issue wasn't just the booking mistake—it was the hours of uncertainty, the repeated promises that a confirmation was coming, the lack of timely communication, and the stress of being stranded without confirmed accommodations. Instead of enjoying my vacation, I spent a significant portion of it making phone calls, waiting for updates, and trying to secure a place to sleep. This experience significantly diminished my vacation and caused unnecessary stress after I had driven 10 hours from Maryland expecting a relaxing getaway. I hope Vacation Offer improves its reservation process and communication so that other travelers do not experience what I did.
Hi Kid, Thank you for your message. We will reach out to you privately to address any concerns you may have. -Your Friends at VacationOffer.com
Everything was explained clearly and I knew what I was purchasing.
When our Daughter flew from California to Floida for a vacation with 2 small children ages 5 and 2... The Hotel would not confirm her reservation... She had to wait in the Lobby with babies until 7:30pm 07/10/2026 We had to make 7 phone calls and threaten legal action before Vaction Offer would agree to honor their contract and confirmation.... of which we had 4 confirmations for 4 days. The very next day the hotel was asking our Daughter to leave the Hotel.. They said that Vacation Offer had only booked the room for 1 night... Even though we had in writing the Confirmation of 4 days... I even had to pay extra to allow Kristina to stay there with her children... The original agreement included 2 Free Disneyland.. We confirmed this with a phone call... we asked if the tickets would be at a Ticket booth for my Daughter to pick up... The Vacation Offer Operator said "Yes those 2 Disney tickets are confirmed...To claim them you must be at Disney World at the.. Then call us and we can get them for You... On Sunday Jan 12 2026... Kristina took her children to Disney World... Then we all started calling Vacation Offer, to have the Vaction Offer Operator release the Tickets to her... For hours we called.. Vacation didn't answer any phone calls until 3 hours later... My Daughter had to purcahse her own Tickets... We are Vacation offer Members.. We purchased their $5,300 Package... and since we bought their package.. They have been horrible to deal with.. I MEAN HORRIBLE I am WARNING people.. Do NOT do business with this company. I've reported them to the FCC and to Fraud Department... Next week we are meeting with our Attorney to discuss legal options... You've been Warned! Vacation Offers is a HORRIBLE COMPANY to deal with...
Hi Donna, Thank you for your message. We will reach out to you privately to address any concerns you may have. -Your Friends at VacationOffer.com
The telephone professional, Gabriel, answered my questions and was very knowledgeable. The call was informational and pleasant. If the company is represented by similar representatives, your success will definitely continue to multiply.
The staff are very professional knowledgeable helpful and courteous. Each of them listened to my concerns, questions and resolved them exactly as I had hoped. I thank each of them for being there when I needed their service. They all are wonderful. Thanks much 👍....
What didn't go wrong - Everything. I was originally booked for 3 nights. When I arrived Horseshoe told me that I only had 1 night booked. Even though I had written confirmation that I had 3 nights. After I went to the presentation, they informed me that they would call and make sure that I would get the other two nights. That did not happen, and I had to pay for the other two nights myself. I called customer service, they said they wouldn't be able to get me the other two night, but would reimburse me, and also send me my gift as well as another vacation that included a cruise. I haven't received anything at this point. Total Disappointment.
Hi Sandeep, Thank you for your message. We will reach out to you privately to address any concerns you may have. -Your Friends at VacationOffer.com
I had plenty of time to book my trip. The process was simple and representative was helpful.
105 reviews matching