VacationOffer.com

Patient and professional

Jamie was Patient and professional

No hi presure sale

No hi presure sale, and when I asked for time to talk to wife, there was no problems or rush

I get to have the flexibility of doing…

I get to have the flexibility of doing what I want.

VACATION OFFER IS A SCAM - IM THE AGENT MY SELF

I hope anyone reading this takes a moment to consider my experience before doing business with VacationOffer.com. I was one of their former agents, and my coworkers and I genuinely did our best to help customers, especially those who were having difficulties with their bookings. We wanted to provide good service, but what happened behind the scenes made it difficult to continue working there. Based on my experience, customers were often told that a booking was "free," yet they were still asked to provide their credit card information. We were instructed to get customers to make a payment, even if it was more than $20. There were also times when we were encouraged to persuade customers to agree to one amount but charge more. This made me deeply uncomfortable. When customers questioned the charges or asked too many questions, I witnessed calls being ended instead of their concerns being properly addressed. Since our calls were not recorded on our end, some agents felt comfortable hanging up on customers or speaking to them unprofessionally. Customers are treated well during the booking process, but from what I observed, many experienced problems afterward, including issues with receiving the promised gifts or benefits. As for the employees, many of us were never paid for the work we completed. Despite repeatedly following up, we were left without the compensation we had earned. Many of us have families to support, and being denied our wages was both financially and emotionally difficult. I am sharing my experience because I believe people deserve to make informed decisions before giving this company their personal and financial information. This review reflects my own experience as a former employee.

Las Vegas

We were offered several choices on hotel accommodations for the dates we selected. The person we worked with was very helpful.

Can not make contact with a agent to…

Can not make contact with a agent to talk about my vacation date...I call and couldn't get a response.. Need help...thanks

The hotel only booked us 1 day and…

The hotel only booked us 1 day and charged us $70 for fees and parking. Plus we had to valet to take luggage up to room and back in 12 hours.They never gave us the 2 Universal studios as promised, I spoke to representatives x4 days, and all promised to send tickets.

The reservationist called me back after…

The reservationist called me back after getting disconnected. It was an escalated call from me and she handled it very well. Thank you!

Great moment

The representatives I spoke to have been so welcoming! I enjoyed their interactions and the products offers!

This was with VacationOffer

This was with VacationOffer. Millie was very helpful & went out of her way to help us. I would give her a 5 for her service. However the entire "vacation, sales pitch" is very disappointing. We paid for a package up front, & then when we booked we had to pay hotel fees & taxes. We only saved $109 in total from what I could have gotten it from expedia.

Courteous representative

SCAM ARTISTS - stay away - CEOs arrested for FRAUD

Don’t ignore the red flags! I paid over $1,000 for a vacation to Florida that was supposed to include a hotel stay in a nice resort and the only “requirement” to unlock several other “free” getaways was to attend a two-hour sales presentation. If I attended said presentation, I was “supposed” to receive two tickets to Universal Studios. I paid for my own flight and car rental and thank God I did not bring any of my family members with me to experience this total embarrassment of a scam. Even though I had already paid over $1,000 for this trip already, when I got to the hotel, I had to pay a bunch of surcharges, upcharges, parking fees, and resort fees, which were never disclosed to me. Transparency is not a principle of this company; quite the opposite. The absolute worst part is the two tickets to Universal Studios I was promised was also a complete lie! I flew down to Florida to spend three nights in a mediocre hotel and paid an exorbitant amount to do so with no trip to Universal Studios to boot. Thank goodness I did not bring my niece with me, which is what I was planning to do with my other “free” ticket. Yet another complete LIE. In short, if you want to spend over a thousand dollars to spend 3 nights in a 3-star hotel that is crawling with crickets, then this is the SCAM for you!

Everything was taken care of in a…

Everything was taken care of in a timely fashion.

I had the pleasure of working with…

I had the pleasure of working with ally. She was so pleasant and patient that I felt comfortable sharing my personal details with her. She explained the deal to me in terms I understood and gave me guarantees that my funds were safe. I look forward to working with her again

This promo sucks

I had to check out on Saturday because I only got 1 night until I went to the timeshare presentation. Spinnaker never recorded that I was at the presentation, but I did take a photo of the paper that said I was there. My sales rep signed the bottom, but Vacation Offer did not accept that. They should have called Spinnaker but didn't so I had to drive home at 10PM because no one bothered to do anything. I missed staying in Daytona two more nights.

John listened to all my concerns

John listened to all my concerns; answered all my questions and was efficient.

Ally was great!

The staff person, Ally,was most cordial and professional. She was very dedicated to meeting my objectives for my vacation. She had a cheerful and helpful manner. She's a credit to your company.

John was so helpful and friendly....

John was so easy to work with and truely listened to what I was asking. When we were accidentally disconnected he made special effort to reach back out to me so we could finish my booking. I know this is about sales, but working with someone who's so helpful and cooperative made the experience better.

Had the worst experience with this…

Had the worst experience with this company. I got a discount rate for 4 days and 3 nights. However when we check it we were told it was only confirmed for one day. After the presentation we were told we could check back in. I even paid more to upgrade where we were staying. VO left us stranded, they never sent an email for our accommodations nor called back. I was call customer service and they kept stating they are working on it and would then hang up. We never received anything. Do not book with this company. I have never had the issue with any other company.

Best Customer Service

Jan was very helpful with all of my needs, and was able to book a vacation with ease for my family and I 🥰