VacationOffer.com

Pleasant and knowledgeable agent.

The representative is patient and easy…

The representative is patient and easy to talk to. Very pleasant experience!

Great offer with low price

Great offer with low price. Agent is easy to speak with. Does every checking was requested and return with dates and prices.

Representative was informed and did a…

Representative was informed and did a great job in helping me

The rep was detailed and helpful

The rep was detailed and helpful. He was able to book the trip with ease.

Ana was great

Ana was great. Very helpful.

Very good on communicating

Xavy was very good on communicating, and help me assissting to make reservations from my package that I purchased. Excellent reservation specialist. :)

Customer Service Excellence

Erica was great! We got disconnected and she called me back. She addressed every question I had and was very proactive. I recieved the best customer service from her.

Life Happens

I needed to request a vacation extension, and the rep helped me with that. I also had a question re selling of my vacation if l can't manage to fit it into my schedule and the rep informed me that while VO doesn't offer this assistance, l am permitted to give the vacation to someone else to travel within the time frame. So very helpful.

Miller did a great job explaining the…

Miller did a great job explaining the travel booking for the hotel. She was very professional and I could understand her just fine. She answered all my questions and was very personable. She is a shining star for the company!

The agent was very friendly and helped…

The agent was very friendly and helped me change the expiration date on my package as well as gave me other locations I am able to use to open up the package.

WARNING TO BOTH EMPLOYEES AND CUSTOMERS: My Experience With Vacation Offer & Terry Allen

I worked under Vacation Offer / Allen Marketing Group and had an extremely disappointing experience. Services were suddenly paused due to alleged unpaid balances, and many team members were left without stability or clear communication despite performing well and meeting expectations. We were repeatedly told incentives and commissions would be paid, but many of those promises never materialized. During my time there, I also became uncomfortable with the company’s sales practices. Customers were often led to believe they already had vacation stays secured and only needed to “upgrade,” only to later encounter issues upon arrival or be required to attend presentations to access accommodations they believed were already confirmed. I personally witnessed situations where booked nights were unexpectedly altered or canceled, creating frustration for customers. After doing further research, I also discovered legal concerns connected to Terry Allen that raised additional red flags for me personally. I normally do not leave public reviews, but I believe both employees and customers deserve transparency before getting involved with this company. This review reflects my personal experience and observations.

The team were great

The team were great. TJ saw me a couple days later and was just as pleasant as the day of the tour. We are already thinking about where we want to go next.

WARNING TO ANYONE

WARNING TO ANYONE CONSIDERING DOING BUSINESS WITH VACATION OFFER. As a former employee, I would strongly encourage consumers to do extensive research before spending their money with this company. During my time there, I witnessed countless customers calling in frustrated, confused, and angry because they were being asked to pay additional fees after believing their vacation package had already been paid for. Many customers felt they had been promised one thing during the sales process, only to discover additional requirements and costs later. I also handled complaints from customers who believed they were entitled to promotional gifts such as cruises, attraction tickets, and refundable deposits, only to find the process far more complicated than what they expected. The number of complaints regarding these promotions was alarming. One of the most upsetting situations involved customers who thought their accommodations were fully booked, only to learn that their entire stay was not secured as they believed. Imagine planning a vacation, paying your money, and then discovering that your reservation is not what you were led to expect. Customers were also frequently shocked by charges related to timeshare presentation requirements. Many felt these conditions were not clearly explained when they purchased their packages. What ultimately convinced me to leave was seeing how many people felt deceived, frustrated, and financially burdened by the experience. I could no longer comfortably represent a company that generated so many complaints and unhappy customers. If you are considering purchasing a package from this company, read every detail, ask questions, get everything in writing, and be extremely cautious before providing payment information. Based on my experience as a former employee, I would never personally recommend this company to friends or family, and I would strongly advise consumers to explore other vacation providers before making a decision.

Professional and personable

Candice was a breath of fresh air

Candice was kind, informative and patient. This is probably the first time I was more frustrated with myself than I was with the person trying to assist me.

very informative and helpful to review…

very informative and helpful to review all the options available for our trip!

Very helpful in finding a property that…

Very helpful in finding a property that met our travel desires. Cortious and engaging assistance.

Information was delayed that caused…

Information was delayed that caused extra expense for me.

The chat feature was easy to use and…

The chat feature was easy to use and the agent was pleasant.