VacationOffer.com

Fantastic representative!

Reuben we extremely helpful, explaining everything thoroughly. He was personable and professional. Give him a raise!

I was pleasantly surprised how helpful…

I was pleasantly surprised how helpful Ruben was in being able for me to purchase another ticket for the performance we are going to.

I'm very disappointed calling everyday and staying on hold for over 20 minutes

I'm very disappointed calling almost every day and on hold for over 20 minutes and then you hang up!!!! FELIX changed my attitude 😁 for all the missed calls. FELIX took care of all my questions and and cared. FELIX made my day 😄

Excellent service.

Matt was very patient and helped me to confirm my trip then sort out how to best use my travel package. I truly appreciated his diligence and knowledge. Thank you.

The presentation time ended after check…

The presentation time ended after check out. I had to leave the hotel and pay for a new hotel. This was the worst vacation that I have ever had. The hotel was in a really bad neighborhood and I couldn’t walk around outside at night. I met my presentation qualification and have not received any offers.

Package was denied by the hotel

I paid $419 for 4 nights stay in hotel. When I called VacationOffer for reservation, I paid another $232 to upgrade to Sahara Las Vegas from May 5 to 9 in 2026. But Sahara told me the reservation was cancelled and only let me stay one night in a very small room. I called VacationOffer and they told I would have the next 3 nights after attended the seminar on May 6. After seminar I tried to check in Sahara, but was denied. I called VactionOffer again, they said I had to pay an extra $102, I paid and received the payment confirmation and went to check in, but was still denied. Finally, I paid $454 out of my pocket to stay in Paris.

Helpful Representative - mostly but not fully satisfied

Representative (Alex) was able to make the travel date changed to the same hotel but a week later. However, based on the representative that handled the original booking, I would have reserved a room with a balcony - ocean view. What I was told by Alex, is the ocean view at that hotel wasn't a guarantee in the original booking. But to get it as a guarantee the reservation must say Oceanfront and efficiency - for a full kitchen. They were able to reserve this request but it cost much more. They were providing other hotel options but these would have been also at a higher price. The extra cost wouldn't have been the representatives fault but it doesn't make sense to pay for the hotel when a person has purchased a vacation package. I could have paid the same amount or maybe less because of other discount that I have (veteran, AAA, award points with the hotel brand, etc.), and booked the room directly with a hotel where I wanted to go. The original date change starting on June 26 was an option and showed up. I had to call them back and within 30 minutes, that start day wasn't available anymore. So the start date had to be moved to June 27. In my opinion, the start date should have still be available because it was showing available on-line on the vacationoffer.com website. Not sure why somethings are not visible with the booking agent. Alex also provided their direct line for me to call back. When I called by the designated time or when the call got dropped, I wasn't able to reach them and a message wasn't left since they hadn't set up a voicemail option. Staff should have voice mail set up so messages can be left. I then tried calling on the number that the represented called me on (shown in caller ID). That call didn't go through - message that that number you are calling has been changed, discounted, or is no longer in service. If you feel that you have reached this recording in error, please check the number and try your call again. I don't know how they are using a number that can not be called back. This is like the spam calls that I get on my phone and I consider them illegal and using another person's phone number as a fraud.

Excellent service

Cheap prices

Good customer service, refund policy

Excellent customer service

Customer Service

Angeline was very helpful in my booking

The agent was extremely patient

The agent was extremely patient, informative, and worked hard to insure that we found the best vacation package.

Excellent customer service

Anjolene was very helpful and provided me with hotel options that include amenities and are close to the beach.

The staff person was accommodating

The staff person was accommodating. She informed me about options that I could take. She made the transaction. She sent me an email to close the transaction.

Agent seemed to be more interested in…

Agent seemed to be more interested in getting me off the line. She told me that she was assisting other clients also. I have a lot of travel options and had questions but instead of offering to help me through the process of picking different packages I had to ask what I was available to me.

Excellent Representative Service

Angeline was a very kind, patient and knowledgeable representative of Vacation Offer. I appreciated her taking the time to answer all of the questions I had and forwarding me the information I requested. Thank you, Angeline. You are a part of who makes Vacation Offer work well.

If I could give 0 stars I would

If I could give 0 stars I would! An absolute scam! I booked a stay with them at a comfort inn in Myrtle beach for 5 days and 4 nights. When I arrived at the hotel my stay was only booked for one night. I called for days only to be told my remaining days would be given to me once I attended the tour. We arrived May 2nd the tour was May 5th how was I suppose to attend a tour when our accommodations were cancelled. I kept calling asking for a supervisor to be told they don’t have supervisors and they will not give me my money back. They said only the first night is guaranteed. That is not written ANYWHERE nor was I told prior. I would never book a vacation that didn’t include all the days I PAID FOR.

Marty was great helping me book my trip…

Marty was great helping me book my trip and even called me back to set it up.

Kudos! Would use again.

Rep was extremely friendly and easy to work with!

Helpful

Helpful, friendly, knowledgeable, quick and efficient