VAPORESSO (Official Brand Account)VAPORESSO is a leading global vape brand dedicated to innovation, premium quality, and harm reduction through advanced technology. Since our founding, we've been committed to delivering exceptional vaping experiences backed by cutting-edge R&D, strict quality control, and a user-first philosophy. From pod systems to advanced kits, every product is engineered to meet the highest standards of performance, safety, and design.This Trustpilot profile is our official brand hub — a space for sharing brand updates, and gathering authentic feedback on our overall brand experience, product innovation, and customer journey. We welcome honest reviews that help us continuously improve and serve our global community better.(For order-specific inquiries, shipping issues, or after-sales support related to purchases made on the online store, please visit another dedicated account VAPORESSO STORE Trustpilot profile, where the store support team is ready to assist you.)
Written by the business, not verified by us.Vaporesso official (vaporesso.com) has a 1.7 out of 5 rating on OK.one, based on 187 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 78% of reviews are 1 star, a relatively high share; The business has replied to 15% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
Most reviewers were unhappy with their experience overall. Customers frequently state that the vape pods leak constantly, taste terribly burnt, and break down prematurely after very little daily use. Many buyers also mentioned severe shipping delays, missing package tracking, and completely unresponsive customer service when attempting to resolve major product issues. Some reviewers were happy with the customer support team, noting that staff members are polite, friendly, and very efficient at sending replacements. A few other people also felt that when their devices functioned properly from the start, the overall quality and flavor delivery were genuinely fantastic.
Auto-generated from all reviews of this business. For reference only.Purchased the Vaporesso Amor Pro. It lasted three months before the mod stopped working. Retailer guarantee 30 days, manufacturers Vaporesso Guarantee only 90 days. A 90 day guarantee should tell you they are not confident about the quality of their product, steer we’ll clear.
Not about the company but the product. They have this innovated fill cap that is great if you want to waste most of your vape juice while filling. Will be getting a replacement very soon. Had this for 2 weeks and the filling is a massive issue. It's a shame because the product wouldn't be too bad if the filling issue wasn't so terrible. It's something they have on all vapes. Not good at all.
Their products are great but their customer service is bad. I bought the Luxe 80S from myvpro.com and got a defective pod with it but was told to contact Vaporesso. Well I tried and tried to contact Vaporesso but never could get a reply from them. No help at all was given or recieved.
DO NOT EVEN BOTHER WITH THIS PRODUCT!!! There are better companies and better products. I spoke with the company owners and my time was wasted, luckily it took no more than 1 hour to email and complete the return product warranty. This company is TOO SHADY so any interested customers should turn around and GO SOMEWHERE ELSE!
What a pile of rubbish. My partner smokes more than me and I've been through 5 coils in the time he's been through one. Absolutely revolting
Dont waste your money, bought this pile of rubbish from a local vape shop who told me they are great, paid £50 and worked for a week, absolute shocking chinise crap, avoid at all costs, cheap rubbish selling at high prices.
I purchased an vaporesso luxe from element Vape,opening it to fill it was hard,you had to twist forever to get the top off,fearing that it would break,so cheaply made,I filled it,put in the first coil,it started smoking and I was sucking in juice trying to adjust it to see what the problem was,I was spitting into a tissue,I tried the second coil,it started to leak ,smoke,and within seconds a full tank was empty because it was spilling hot juice on my freaking hands and I sent the video to vaporesso and they still refused to honor the warranty and I sent receipts that I had just purchased it
horrible customer service. they ask for a video of the problem and then proceed to ask for more and more videos instead of trying to arrange the issue. they also take the longest time to reply. i had a vaporesso vape for 4 months and it’s already broken. Don’t bother wasting your money, quality is bad and their customer service will not help you
Best vape I've ever used, could just do with bringing out a bigger tank
I own 3 vaporesso mods. The first Gen that I got was during the start of the viris and could only get it in red. After a while I was able get another one in black. I enjoyed using the both. So I decided to get the Lux 2. Now I am happy with all three and use them all day long. Very dependable and have all the power and ability that I will ever need. You can not go wrong by putting one on your shopping list if you take vapping seriously. Have a great day.
Ordered the product and it was several weeks late, I disputed the charge and have received several threatening emails after the package finally arrived. I will never use this company again! Very unprofessional! Substandard product!
every piece i have ever bought is the most leaky crap ever used. one day itll be sitting there the next ill pick a vaporesso vape up and itll just pour all the liquid through the air holes onto me / my carpet. have owned 5 vaporesso items and all are terrible AVOID AVOID AVOID
HORRIBLE TANK on GTX GO 80, and only the 0.2 and 0.8 coils are working, the rest of them are not good for the tank, even if Vaporeso says it works. I do not recommend Vaporesso.
I had a rather good experience with the product and support. On My new PM80SE a magnet was missing and contacted Vaporesso, Wendy asked for proof of purchase and after that it was less than a week and received a new kit. I have to say support was excellent and very fast. 5 stars from me...
Terrible customer service. They take forever to respond and I never received my package with my 2 mods I spent $200 on. Therefore I went to a shop and bought 2 myself because it was a little over a month and I wasn’t going to wait any longer. They were not understanding of and would not refund me my money back for the product I did not receive. Instead can only offer a reshippment which I do not want anymore because I had bought 2 other mods seperate when the store has a no refund policy. Now I’m stuck with wasted money and am very unhappy. Definitely not going through this company again or not recommending anyone here.
3 produts ranging from £50 to £70 all broken within 3 months absolute terrible build quality
Had a faulty tank in one of my LUXE kits, a quick contact with support and they replaced it hastily. Only issue i have with this brand is the recurring tank problems (leaky/faulty).
I purchased a Luxe S with included SKRR tank on march 24th. Upon receiving the unit i noticed the tank was leaking E-Juice all over the “brand new” MOD. I contacted customer support and spoke to someone named “Wendy Zhang” who asked me for video of the issue, pictures of my box, and proof of purchase which i provided... then I was “transferred to the engineer” which was just Wendy again but now she wanted to know, what kind of e juice, how often it leaked, and a whole collection of useless questions instead of admitting they sold me a faulty tank (which i sent them video proof of) I asked them if they could please fix the issue and they never responded. I had to spend an extra $40 on a usable tank, if you were my friend i’d tell you to stay far away from this company...
Have this vape for over a year now and it's absolutely amazing. Airflow on the stock tank is incredible, hardly any leaks, and with proper batteries and CCell coils they last for an entire day!
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