VaporNation

Hello Joseph, Thanks for leaving your review. We're sorry to hear about any inconvenience you have experienced with your unit. We actually do not manufacturer any of the products we sell but we do stand by them. If you've only had your unit for two weeks I'm sure it is still under warranty and we would be more than happy to fix this for you. However, it looks like you did not attach any email or sales order number to this review so we do not have the information to reach out to you. You can reach us directly at (888)498-2767 or [email protected]. Thank you.

Hello Gene, Thank you for your recent order with us. We try our best to make sure we have all of the products we sell in stock and in the rare instances that we don't, it is always our main priority to ensure that our customers are informed immediately and taken care of. In this case, we apologize for any inconvenience or frustration the order may have caused. A member of our management team has reached out to you to obtain more information about the customer service that you received and to see if there's anyway we can fix this. You can reach back out to us directly at (888)498-2767 or [email protected]. Thank you.

Hello, Thanks for your recent order with us. We apologize for any inconvenience or confusion you have experienced with your order. According to the order details, the order was placed on Friday which was 3/8, it was also done after our business hours of 9AM-5PM PST. Since we do not operate on weekends and the order was not placed within the time period to have it shipped on Friday, it will not be going out until today, Monday 3/11, with the delivery scheduled for tomorrow. We do disclose all shipping details and hours of operation on our website, both in our shipping policy and during the checkout process. A member of our management team will be reaching out to you with more details in regards to this. You can reach back out to us directly at (888)498-2767 or [email protected]. Thank you.

Hello Stephen, Thanks for leaving your review. We apologize for any inconvenience. Our business hours are from 9AM-5PM PST, Monday-Friday and it looks like you reached out to us on Saturday 3/9 which is why you did not receive an immediate response. However, our customer care team has replied to your inquiry now and will definitely make sure you get taken care of. You can reach back out to us directly at (888)498-2767 or [email protected]. Thank you.

Hello Kevin, Thanks for your recent order with us. We apologize for any confusion or inconvenience. By law we are required to charge sales tax in any state that we operate in, in this case since we have a warehouse in Jacksonville, Florida you were charged sales tax on your order. Most of the time, we ship out orders going to Florida from that particular warehouse to make sure they arrive as quickly as possible. However, in this case we were unable to do so due to this particular item being out of stock there which is why it was shipped from our California warehouse instead. We hope this clears things up and have also sent you a direct email with more information. You can reach back out to us directly at (888)498-2767 or [email protected]. Thank you.

Hello, Thanks for leaving your review. We apologize for any difficulty you experienced with navigating our website, we are always open to feedback. One of our customer service representatives has reached out to you in regards to this to obtain more information and see how we can improve that moving forward. You can reach back out to us directly at (888)498-2767 or [email protected]. Thank you.