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Food, Beverages & Tobacco

VaporNation

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200 reviews

4.4200 reviews
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About VaporNation

Data updated
Website
vapornation.com
Category
Food, Beverages & Tobacco
Location
United States
Status
Unclaimed
Last 12 months
5 reviews
Replies to negative
55% (12/22)
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About this business

VaporNation was founded in 2008 with a clear objective – providing our customers with the largest vaporizer selection paired with a seamless shopping experience. With that as our guiding mission statement, we strive to ensure our customers remain the top priority, with innovation and education at the heart of our approach.We provide the very best customer service by offering Live Chat assistance and helpful telephone support. This ensures that our customers have immediate access to our "Vapor Experts" who can answer questions and provide guidance for each vaporizer purchase.

Is VaporNation legit?

VaporNation (vapornation.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is good. 85% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 55% of negative reviews; 5 of them were added in the last 12 months. Last updated 2026-09-06.

What people say

Terrible

Vape Nation is Terrible. I ordered 17 vapes due to the discount. Six vapes did not work right out of the box. I tested them all. Two vapes leaked oil. I ordered 3 of one of the CZAR CX-15000 stopped working today with 73% liquid showing in the lighted window. Do not buy anything from them. I wrote their customer service a week ago and have yet to hear back from them. I tried to call two different customer service numbers and both numbers don't work.

Not at all as I expected

Do you want to chance it? I ordered a vape on 6/15 and received it today 6/25 so ten days total. At first I was kinda getting worried because I was told my vape was sent out but never received a tracking # so I emailed the company and like instantly I got a response saying wait 24hrs and if no changes made than reach back out. So the 24hr time frame came and went and I reached out and no response so I reached out again I believe 2 more times and finally on the 23rd I got an email with my tracking number. Than two days later I finally got it! So in reality 10 days is about average on you wait time for packages. Or I could be wrong. But besides that my vape is supposed to be a lemon mint flavor and there is zero flavor to it. Like no flavor at all. And the communication isn’t the best! So take the risk if you want

Do not

Do not. I ordered from here on the 29th of may. And I received my order literally just got it yesterday, June 16th. My issue has been communication with the customer service, and they refused to cancel my order and give me my refund. I was told i would receive it within 5-7 days of ordering. My tracking for it never updated then i reached out the first time. Was told it had already shipped and had been delivered(checked the mailbox many times and nothing). So i sent another email requesting to cancel and get my refund. I got an answer 3 days later. Telling me the same thing, that it was delivered and what date it was delivered. I responded with my situation and still nothing. It is pretty much impossible to actually get ahold of anyone or people that will actually help. Not to mention when I tried the damn thing, IT DIDNT EVEN WORK. Charging it didn’t do anything so im left with no refund and a very disappointing experience with this company. You’re actually better off just getting shit at the gas station. Don’t recommend, if I could do zero stars I would.

Very Good machine, have used for months

Have used for months - works right everytime. Wanting to replace the heating element allowed me to find out that the whole thing seems very quality. It is even "designed for disassembly", making cleaning and replacement easy. No cheap snapped-together sort of thing you would break getting apart - this is strong feeling and has screws you can get to. Very pleased!

We bought something that never worked

We bought something that never worked. I complained about it right away and they tried to put me through some kind of weird tests for the product stating it was as per the manufacturer. it was a White Rhino Vaporizer. would not take it back. It was brand new. We tried it twice and they would not believe us. Stay away.

I don't like having to go through all this again.

I don't like, after setting acct. pw, and have to redo all that a second time with this order. What is the problem?

Reply from VaporNation2019-07-09

Hello! Thank you for reaching out to us! We never want our customers to have to redo any part of the ordering process unnecessarily! This is not typical or indicative of our account creation process and we would love to find out more about your experience. We'll be reaching out to you by phone to gather more information. We want you to have the best experience possible! Thank you very much for shopping with VaporNation! Have a great rest of your day! Regards, VaporNation Customer Service

Paid for them to ship fast

Paid for them to ship fast, but almost 24hrs later and no ship notification.

Reply from VaporNation2019-07-09

Thank you for your feedback! We sincerely apologize for any aggravation this may have caused! From what we are able to see, shipping for the order was free standard shipping. We are seeing the order was placed after our operating hours but was promptly shipped out the next day. We are very sorry if you did not receive a shipping notification as we want our customers to be as informed as possible. We'll be reaching out to you by phone to discuss. Thank you for choosing to order with VaporNation! Regards, VaporNation Customer Service

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