Vaultek started with an open imagination, a blank slate if you will. We saw an opportunity to introduce not just a new product - but an entirely new brand. We don't intend to create a one hit wonder, but evolve into a respected brand capable of building innovative products packaged with cutting edge technologies in both security and quick access.
Written by the business, not verified by us.Vaultek Safe (vaulteksafe.com) has a 4.7 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 56% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-30.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, clever design features, and smooth functionality that make daily storage very convenient and secure. Consumers often emphasize that the support team is remarkably responsive, friendly, and efficient when handling questions or providing prompt replacements. However, some people mentioned experiencing difficulties with customer support when trying to resolve technical problems or communication gaps with representatives. A few reviewers also noted occasional design limitations, such as fingerprint scanners occasionally requiring multiple attempts or interior lighting features being restricted. Additionally, a few buyers pointed out minor issues regarding unexpected product variations upon delivery.
Auto-generated from all reviews of this business. For reference only.Valutek is great. Their customer service is not sourced out to another country. I was having an issue hooking up my Nano key to the safe. The customer service was excellent. He walked me through the setup process. We figured out the issue and he shipped the replacement part that day. 5-star customer service
It’s better than described. I bolted it down to my floor in my bedroom. And holds everything I need. It’s totally state of the art.
Great Product amazing quality
The Vaultek Safe works consistently and well.
Super high quality and functionality. It's a little confusing because there are temperature and humidity sensors, but no method for controlling temperature or humidity. If it's simply monitoring room temperature with need for a 3rd-party humidity source, that's OK, just make that clear. A handle would be a nice addition.
Early this year I bought a safe to have on my bedroom dresser I purchased the Valtek Bluetooth DS5i, it has everything I needed, clock, dual charging pad and four additional usb ports in case I need to charge a few more things. Unfortunately, the charging usb ports and half of the charging pad stop working but the safe itself is still working keeping my firearm secure. I contacted Vaultek support and they try to help me get my safe working like it used to, but unfortunately everything that we tried didn't work so they gave me two options repair the one I currently have or replace it with one of their new ViSN models and to my surprise they have a newer model with the same features as my current one so I chose to replace it and they are also shipping me a return label for my current safe. This is one of the few companies that really goes out of their way to back their products and for that reason I am looking to them to purchase two more safes, and my friends are impressed by what I experienced that now they are looking at Vaultek safes themselves.
I currently own two safes from Vaultek, a LifePod 2.0 and a Barikade series 2. I started having some problems with my Barikade after a year of frequent use. Morgan and the customer support team provided exemplary service. I will buy from Vaultek again for honoring their warranty and for their quick response to my inquiries.
Had some electrical issues with my Bluetooth DS5i. Emailed their Warranty department & they sent me out a newer WiFi enabled VISN model for free! They even sent a return label, prepaid for the old one so I didn’t have to pay to ship it back. Awesome Customer Service!
I have five different safe from Vaultek and I love it. Good quality.
delivery time was quickly. Service was good and knowledgeable response.
I truly enjoy my Vaultek Safe It works well. There’s a couple things. I didn’t like. It doesn’t do well with full-size guns with full-size magazines. It’s great for compact concealed carry. But I wish I had the bigger case so that I could fit my guns in there loaded. It would not close either with the full-size mags in the mag holders.I do pull the tray out and set it on my nightstand at night. I enjoy that feature with all three handguns, right there and the magazines
I wish there was more padding on top to keep the pistol from sliding around in a vehicle.
Overall, this safe is an impressive addition to my nightstand. It is sturdy, well-built, and clearly made from quality materials. However, when fully loaded and the drawer is extended, it has a tendency to tip forward. The solution is the mounting plate (sold separately, naturally). I did purchase said plate, but chose not to install it since it requires drilling into the furniture, something my spouse and I have differing opinions on. As for the wireless charger, great in concept, underwhelming in execution. Charging speeds are leisurely at best, and the lack of MagSafe compatibility feels like a missed opportunity in 2025. Still, aside from those quirks, it’s a solid and reliable safe that earns its keep. Just don’t expect it to double as a fast-charging station.
The customer service was great and the quality of the case I bought was perfect. Both my AK and My AR fit seamlessly and on top of that setting up the extra valcro board was simple and strait forward as well and the straps that hold them down. When I take the case to the range there is no movement on the inside because it's held down nice and tight. The Finger print scanner makes getting into my case super fast and easy and the key is also helpful just in case.
This is my first vaulteke product, the Lifepod XRC. The construction is rugged and durable. There are so many ways to configure the interior to your liking. The fingerprint scanner and keypad works flawlessly securing your firearms. I will be purchasing more products in the future.
The customer service makes a purchase from this company worth every penny. Don't be fooled by cheap imitators. Vaultek stands behind its product. I had a minor issue with my safe, and they resolved it promptly.
It is a wonderful product that was easy to order, set up and use. The love it.
Quality, shipping, customer support
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