Vector Security, Inc. has been a premier provider of intelligent security solutions tailored to the needs of the customer for more than 40 years. Headquartered in Pittsburgh, the company offers a full suite of electronic security services including Vector Home Security, Vector Business Security and national account security. Services are provided to customers across North America and the Caribbean through a network of branches and authorized dealers. Vector Security is a sister company of the Philadelphia Contributionship, a private insurance company founded in 1752, and currently provides cost-effective, technology-based security solutions to over 300,000 homes and businesses.
Is Vector Security legit?
Vector Security (vectorsecurity.com) has a 2.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home Services and its reputation is poor. 54% of reviews are 1 star, a relatively high share; The business has replied to 52% of negative reviews; 9 of them were added in the last 12 months. Last updated 2026-08-29.
We had a problem with our system after a 4 day power outage. We kept getting a notice of a “bus” system failure and we’d be getting 3 beeps warning of something. We were told how to stop it temporarily, but no one on the phone could tell us how to fix it. They said we needed a technician to come out to fix it, but they couldn’t send someone here for 2 and a half weeks. We had to deal with annoying beeps and automated phone calls telling us there was a communication failure for all that time, and we had no connection to the system. When the technician finally came, he was able to fix the problem, but he told us he’s not that busy and couldn’t understand why they couldn’t have gotten him here sooner.
Reply from Vector Security2020-06-29
UPDATE 6/29/2020:
Alan,
We understand a representative has been in touch to address this issue with you. Thanks again for your patience and loyalty.
________________________________________________
Alan,
Thank you for your feedback. We are forwarding your comments to your local branch for follow up. We appreciate your patience as we look into the matter. Please accept our apologies for any inconvenience.
I feel very secure with Vector Security! Right now I have the basic setup and it backs up during storms, which is wonderful for me. As soon as I’m able I will invest in more security that is being offered. Thank Vector for keeping me safe!
I have never had a problem with Vector Security. I some times make a mistake in entering the code and the alarm goes off. Within a minute the phone rings and the tech asks if I am okay. Then the tech asks my name and password. It is reassuring to me the techs are always there.
Reply from Vector Security2020-06-26
You made our day! Thank you for the kind words. We hope you continue to be happy with your service and we look forward to continuing to serve you.
A very good experience 6/23/20 with Trey at the Tallahassee office. He patiently walked me through a complicated check on my security system over the phone. Everything was resolved efficiently.
Reply from Vector Security2020-06-24
Thanks for your compliments about Trey. We're glad you are happy with the service you received and we look forward to continuing to serve you.
The alarm service is great and so is the customer service, i would rate them a 5. The reason i rated so low is because of the door bell camera is a piece of crap and doesn't work. They have replaced it 3 times already. Its a waste of money and works when it wants to. I do not recommend the door bell camera.
Reply from Vector Security2020-06-24
Thank you for your feedback. We're sorry you are having trouble with the doorbell camera. We are forwarding your comments to your local branch for follow up. We appreciate your patience as we look into the matter. Please accept our apologies for any inconvenience.
I accidentally opened the window before turning off security system. A Vector Employee was on within 10 seconds and asked if everything was okay
A verified who they where speaking to and asked for security pass code
My Husband and I where very impressed
Reply from Vector Security2020-06-24
Thanks for choosing Vector Security. We value your business and are pleased to know you are happy with our service. We look forward to continuing to serve you.
Love your service...I feel so safe with you and when I leave the house I feel confident that it is safe and secure...Thank you so much.
Reply from Vector Security2020-06-24
Thanks for choosing Vector Security. We value your business and are pleased to know you are happy with our service. We look forward to continuing to serve you.
to long to wait to (1) speak with a person in customer service (2) If you need service its usually a week to 10 days wait. Thats not acceptable in my view.
Reply from Vector Security2020-06-24
We appreciate your feedback and will share this with our team in an ongoing effort to improve our customer service. Please accept our apologies for any inconvenience
We recently had our alarm system upgraded and have already had a system failure. We had 2 false smoke alarms at last evening/early morning. Called first thing for a service call and could not be scheduled for 2 weeks, entirely too long to wait for a security system repair. Had we not been home, which would not be uncommon in the summer, I fear that the fire company may have broken into the house to look for the fire.
Reply from Vector Security2020-06-17
Hello,
We understand this issue has been addressed. Please accept our apologies; thank you for your patience!
Do not sign their “agreement” it’s a contract that they will not give you any type of wiggle room with. We have multiple instances where our alarm would go off at like 3 am or random times because the sensors were not aligned properly and absolutely horrify myself and our children. We also have had so many times where the videos would stop recording who was at our front door or wouldn’t load the live feed to show us live who was there. It’s the worst feeling ever especially when you are out of town and you get a notification saying movement at front door but then never get to know who or what was at your front door.
To top it all off our home got demolished by a tornado so we don’t even have the home anymore that we had our security system at and they still sent us a bill for almost $800 because they said we had to pay the remaining time left on our contract.
Blows my mind that they are more worried about their $800 than they are the fact that their customer lost their home in a tornado. Really really horrible customer service. Look elsewhere if you want to be treated nicely and if you want to feel your home and your family is protected!!
Reply from Vector Security2020-06-17
Danika,
Thank you for your feedback. We would like to follow up on this issue, but we need a little more information to look up your account. Would you please email [email protected] with the account holder's full name, phone, email, service address and, if possible, account number? We appreciate your patience as we look into the matter.
TERRIBLE Service / ALWAYS leave a message / Fair system when working and a HIGH price
Reply from Vector Security2020-05-15
Hello City Services,
Thank you for your feedback. We would like to follow up on this issue, but we need a little more information to look up your account. Would you please email [email protected] with the account holder's full name, phone, email, service address and, if possible, account number? We appreciate your patience as we look into the matter.
Biggest Mistake of Home Purchase was This Alarm System
I purchased a home 2 years ago and it was the best decision of my life. The worst decision of my home purchase was signing this 3 year agreement. The camera system is terrible, it is continually getting fixed. The cameras allow you to set limits on recording and how much movement and or not it catches and starts recording. It all is terrible. I have set these limits, walked through them with customer service and took their recommendations. I still have hundreds of recordings a day, reach my monthly quota and then they stop recording. Save yourself and go with Nest or ADT or any other service. I feel like I was ripped off.
Reply from Vector Security2020-04-20
Mathew,
Thank you for your feedback. We would like to follow up on this issue, but we need a little more information to look up your account. Would you please email [email protected] with the account holder's full name, phone, email, service address and, if possible, account number? We appreciate your patience as we look into the matter.
Do not use Vector! We had nothing but issues with their service. Our cameras were constantly having issues and doorbell camera replaced 5 times in the first year of service due to not working. Customer service was horrible! A Vector manager was supposed to call me about cancelling the contract. No one ever called me and next thing I know a collection agency is calling me and threatening me everyday about not paying the $1,000 early cancellation fee will affect our credit. So I paid it reluctantly and replaced them with ADT security. When the ADT rep came for walk though of our house he pointed out that the window break sensor was installed incorrectly by Vector. Which makes sense because one time the alarm was set. A big thunderstorm came through and a picture frame with glass fell off the wall within 10 feet of the glass break and alarm did not go off. Yes Vector if you are reading this the glass broke in the picture frame. The ADT rep also pointed out that the fire alarms were not hooked up to Vector security at all which we thought we were paying for. Seriously!!!! ADT has been awesome. Vector security is horrible and will make sure everyone knows to stay away from them.
I would recommend Vector to anyone that's looking for alarm system. I really appreciate technician "Dexter". I always asked for he to come do my repairs. He goes above and beyond to satisfy his customers. He makes sure that everything is working properly before he leaves. Always suggests more things that we as a customer can do to protect our homes. Good Job Dexter.
Reply from Vector Security2019-12-03
Thanks for your compliments about Dexter. We're glad you are happy with the service you received and we look forward to continuing to serve you.
Horrible service. Don’t even respond to service issues. Will be cancelling after contract ends.
After several messages as of 5/29/2019, I still can’t get anyone to return my calls. Classic bait and forget type of company
Reply from Vector Security2019-05-30
Amit,
Thank you for your feedback. We are forwarding your comments to your local branch for review. We apologize for any inconvenience and appreciate your patience as we look into the matter.
I had a security system put in by Vector back in 2017. It worked great for about 6 months. But then lots of false alarms, automatic lights wouldn't work when entering the house, smoke detector became way too sensitive, and it got worse.
Seemed every time I called I got voicemail. Left a message 3x. Never a call back. The last message I left was telling them I wanted the system removed.
Now some law firm is trying to collect on the contract. Charging me for the equipment an monitoring. Why should I pay for a system that doesn't work correctly? Again I tried to call them and apparently the local number had been disconnected. I've told this to the law firm collecting and even they said they would have someone from Vector contact me. I'm still waiting after 3 months.
I hope this goes to court! The info they gave the law firm does not match the contract! The system was a lemon and I shouldn't have to pay for a system that does not work!
All I ask is to drop the collection and remove the system. But I'm not paying a dime!
FYI, two others in my family used to have Vector and why I chose them initially. Neither of them use Vector any more for similar issues (sensors started acting up, false alarms, etc).
Oh, let me remind Vector, that false alarms can result in fines from law enforcement and fire department. Will you pay those for me?
DO NOT BUY FROM VECTOR unless you want a system that will require a lot of calls to customer service (and good luck getting through), and lots of headaches.
Reply from Vector Security2019-05-30
Barry,
Thank you for your feedback. We are forwarding your comments to your local branch for review. We appreciate your patience as we look into the matter.
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