Vector Security, Inc. has been a premier provider of intelligent security solutions tailored to the needs of the customer for more than 40 years. Headquartered in Pittsburgh, the company offers a full suite of electronic security services including Vector Home Security, Vector Business Security and national account security. Services are provided to customers across North America and the Caribbean through a network of branches and authorized dealers. Vector Security is a sister company of the Philadelphia Contributionship, a private insurance company founded in 1752, and currently provides cost-effective, technology-based security solutions to over 300,000 homes and businesses.
Is Vector Security legit?
Vector Security (vectorsecurity.com) has a 2.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home Services and its reputation is poor. 54% of reviews are 1 star, a relatively high share; The business has replied to 52% of negative reviews; 9 of them were added in the last 12 months. Last updated 2026-08-29.
Tony always does a great job. I was not onsite when he arrived but he was able to follow my instructions in retrieving the camera from my office and taking it to the correct spot to install. When I arrived at work and turned on the VMS the camera was up, working and the view placed perfectly. Tony is one of the best installers I’ve worked with over the many years I’ve been in charge of the camera security system at Pilgrims Nacogdoches. Please give Tony my Thanks again.
Happy Customer
The technician, Jonathan Burton was early for a previous appointment and called to asked if this suited my schedule! On a second visit when installing new products he did an excellent job. Very professional and knowledgeable. He even fixed a problem that came up the previous day that was a quick fix and instructed me on a method to handle it should it happen again. I’m very pleased with the work, service and highly recommend them
Hope they treat their customers better than prospects.
I purchased a home that had this company's security system installed. I decided not to continue using it. One year later, the alarm randomly starts going off every single time the front door opens. I've called Vector three times to resolve it. The first time, I was told that they can't take care of it because I'm not a customer. I called back and a man named Jonathan tried to walk me through disarming it, but I'm not comfortable with weird wiring and transformers. Called back again and got the same person who said he'd leave a message for troubleshooting to help me but no calls back. I left a message, no one returns your calls.
OLD SCHOOL AND NOT HELPFUL. This company was the security system with the previous owners on my house I bought, so I thought, why not keep them. Mistake. $40 to monitor, an app that was often glitchy or wouldn't load. Customer service calls that were not returned ever despite according to them needing to check something and get back to me. When I cancel they won't let me do it over the phone or online. I have to mail or fax a request - all they tell me. I do so. Turns out they won't terminate immediately, only 30 days from the request. Never told me that. They never sent me an invoice for this total - just one saying that THEY owed me $5ish. Then I get a past due notice from them. Shady and unhelpful on the phone. Put on hold every time I call.
Do yourself a favor and set up a system yourself (like Ring) for much less monitoring costs.
Reply from Vector Security2019-01-25
Crystal,
Thank you for your feedback. We are forwarding your comments to your local branch for review. We apologize for any inconvenience and appreciate your patience as we look into the matter.
Let me start by saying that I am not a complainer. I am a very easy going laid back guy…But my experience with your company has me very, very upset. So here is my experience with your company. Keep in mind this is my first impression and interaction with Vector Securities.
I set an appointment over a week ago for installation of 2 Bluetooth AC thermostat controls and a new alarm system. The first appointment was cancelled by a guy named Doug the day before they were coming out. However, I did have the appointment rescheduled and the alarm and 2 Bluetooth AC systems installed this past Friday January 11th. The gentleman whom installed the unit set them to 75 degrees (which I requested). I noticed on the remote phone application that the house was at 54 on one unit and 61 on the other unit throughout the day. They were set to 75 degrees at approximately 9:20am. I also explained that the alarm wasn’t working and although it said “ARMED”, it also said “ZONE 1 OPENED”. On Friday a few hours after installation I called several times to ask what was going on. I spoke to the guy named Doug again who was out of the Fort Lauderdale branch of your company. This was the same guy that cancelled the first appointment I had scheduled last week. I spoke to Doug 5 times on Friday. The last time was at 4:58pm. I explained that my daughter (14 years old) and I were wearing sweatshirts and jackets because the systems were stuck at 61 and 54 degrees (as he acknowledged himself by looking at the remote application-see Pics 1,2&3). Doug asked for my number and said “I promise I got you on this, I’m going to speak to my lead technician and I will call you back in 10 minutes, don’t worry, I got you, we will fix this immediately). Well, I think we know how this ended….i called back about 30 minutes later to see what was going on and I got the answering service whom said they were closed and to call back Monday.
Doug left us without a care in the world so he could enjoy his weekend. I am disgusted with the lack of concern (considering there was a minor child involved) and commitment to follow through. In addition to all of the above, the system was installed in a way that damaged my door frame. It was a very unprofessional installation (see Pic 4&5). In addition to that, the installer also didn’t use the same “new parts” for installation (on one thermostat he used my old backing plate and on the other he used a new one, see Pics 6&7).
I ended up speaking to a Michelle on the service line whom explained that both Doug and the installer gave me improper directions on how to set the zone temperature. After speaking with Michelle the temperature issue was fixed in 2 minutes….but she did take my number and told me that someone would call me that Friday night about the alarm (nobody called and still hasn’t).
This by far has been the worst experience I have ever had with any company. I just thought you should know about how first impressions can be damaging. I was warned by neighbors not to use Vector due to the terrible service. I brushed it off and this is what I am now dealing with. As of today I still have yet to hear from someone about any of this.
Please let me know how to proceed with fixing this disaster.
Robert.S
**could’t upload pics to this page**
I sent this to the CEO and am still awaiting a call back.
Multiple false alarms this weekend, and no one on duty that can help me. Thank God my contract is up. I am ready to cancel.
Reply from Vector Security2018-11-26
Kendall,
Thank you for your feedback. We are forwarding your comments to your local branch for review. We apologize for any inconvenience and appreciate your patience as we look into the matter.
The information that we receive from the employees are fine , but since we transferred our services from Tallahassee, Fl to Panama City, Fl we have had so many issues with the cameras until we have just wanted to cancel our contract. We’re just wanting to receive what we’re paying for and that’s excellent quality. From the receptionist to the guys in the field it’s never been nothing but professionalism. Help us to want the bring more business to you all.
Reply from Vector Security2018-10-19
Sheila,
Thank you for your feedback. We are forwarding your comments to your local branch for review. We apologize for any inconvenience and appreciate your patience as we look into the matter.
no reservations, I would recommend this company to anyone.
Reply from Vector Security2018-10-19
Thank you for choosing Vector Security. We rely on recommendations from satisfied customers like you; our ReferralRewards program can earn you incentives when you refer a new customer to us. Please contact your branch for details.
While it took a long time to register our account into the system due to an internal error with my email address, Agata Garske, the administrative assistant, worked with me and the IT department to resolve the problem. She was there for me from the beginning , answering my questions and following up to make sure everything was corrected. She did it !!!! and now I can only say Thank you Agata, you did a great job!
Reply from Vector Security2018-10-18
Thanks for your compliments about Agata. We're glad you are happy with the service you received and we look forward to continuing to serve you.
I have Vector Security in my home and business and it works great! Love the app on the phone that allows me to arm/disarm, control lights, lock/unlock the door, and view my cameras!
Reply from Vector Security2018-10-18
Thank you for your kind words. At Vector Security, we strive to provide exceptional customer service and we're happy you're experiencing it in action!
Professional service- many things installed as needed.
We have systems installed at two homes.
Feel very protected with the smoke alarms, cameras, and door bell on remote app.
Reply from Vector Security2018-10-18
Thank you for your kind words. At Vector Security, we strive to provide exceptional customer service and we're happy you're experiencing it in action!
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