VidMuse is an AI video creation platform, that serves as an AI Director, for structured video generation. It guides creators from prompts, images, music, references, and briefs through scenes, shot lists, storyboards, and video generation. Create music videos, ad videos, and general AI video projects with multiple models and timeline controls.
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Is VidMuse legit?
VidMuse (vidmuse.ai) has a 1.6 out of 5 rating on OK.one, based on 117 user reviews collected here. It is listed under Media & Publishing and its reputation is poor. 77% of reviews are 1 star, a relatively high share; The business has replied to 55% of negative reviews. Last updated 2026-10-24.
For my first attempt at AI video I thought a free trial would be ideal. After working on it for a couple of hours I realised that the free trial was a scam and that to do anything meaningful would require a subscription, so I bought a month's subscription, and went back to finish. I asked how many credits I'd need to complete and was told, and I chose the option that was within my means. Then i was told I had gone over my credit limit and would have to buy more. No matter what I typed in, the same message came up over and over again. BUY MORE CREDITS. This whole thing is a scam. Avoid it.
VidMuse is a fraudulent company and is stealing money from customers! VidMuse claimed that an impersonating merchant is responsible for charging me $39. This explanation is not credible for the following reasons: the charge was for exactly $39 — the precise amount of my former subscription — and it occurred at the same time my subscription would have renewed had it not been canceled. No random impersonator would charge the exact subscription amount at the exact renewal date.
Their website does not offer a simple self-service cancellation through a profile settings page. It directs customers to submit a cancellation request through the customer portal — which is exactly what I did, nearly a month before my renewal date. They did not respond to any messages.
Because they failed to respond, I deleted my account entirely as a last resort to prevent further charges. That step also went unacknowledged. The failure to cancel my subscription lies entirely with VidMuse's failure to respond to my portal messages.
When I disputed the original charge, American Express tried to contact VidMuse directly using the phone number on file — and was unable to reach them because that number is out of service. VidMuse's contact information is outdated with American Express, they provide no self-serve cancellation mechanism, and they do not respond to customer portal messages. Taken together, this pattern appears to be a deliberate strategy to make their company unreachable — so that customers cannot cancel, cannot get a response, and can later be told they never properly followed the cancellation process.
I believe the company uses multiple alternate merchant numbers to circumvent American Express's dispute process, to make unauthorized charges, and to falsely claim that there is an "impersonator". Their behavior constitutes theft and deception.
I am proceeding with complaints to the Consumers Association of Singapore (CASE), the Singapore Consumer Protection (Fair Trading) Act enforcement authorities, the US Federal Trade Commission, and Stripe — with whom I will be filing a report regarding their billing practices, their outdated merchant contact information, and the absence of any self-serve cancellation mechanism on their Stripe billing page.
The adverts are wonderful, promising much. Unfortunately, it's utter tripe. The most infuriating few hours and, yes, waste of money I could have imagined. The idea that you have to pay to correct errors that the AI has made itself - eg. you ask to correct one small thing and it changes the entire shot - is beyond a joke. Never again. I'd rather have no music video at all, but would even more so rather pay thousands to a human with skills than use VidMuse ever again.
⭐☆☆☆☆ (1 Star)
VidMuse has been one of the most frustrating software experiences I've ever paid for.
The platform is expensive, yet it feels like it's designed to constantly push users into buying more credits. What's even worse is that when the AI makes mistakes (and it makes plenty of them) you have to spend your own credits trying to fix those mistakes. Why am I paying extra to correct errors made by the software?
For a product that markets itself as AI-powered, it's surprisingly unintelligent. It frequently misunderstands prompts, generates inaccurate scenes, ignores details, and struggles with basic instructions. Instead of saving time, I found myself spending countless hours reworking projects, rewriting prompts, and burning through credits just to get something remotely usable.
The scene generation times are painfully slow. You wait... and wait... and wait, only to discover the output isn't what you asked for. Then you're forced to spend more credits and more time trying again. The entire process feels like an endless cycle of waiting, correcting mistakes, and spending money.
I've invested so much time into my current project that I'll finish the video, but the moment it's complete, I'll be canceling my subscription. The value simply isn't there. Between the high costs, constant credit consumption, slow rendering times, and underwhelming AI performance, this has been a deeply disappointing experience.
My advice to anyone considering VidMuse: think carefully before spending your money. I wish I had read more honest reviews before subscribing. There are too many other AI video platforms available to justify the cost, frustration, and wasted time I've experienced here.
I rarely leave negative reviews, but I genuinely cannot recommend this platform based on my experience.
Concept is great but it still needs a lot of work...
Concept is great, but it’s a massive token-burner with disappointing results
As an independent music artist, I use AI video tools to save time so I can focus on writing and recording. Unfortunately, VidMuse did not deliver. While the concept is cool, the platform is far less user-friendly than commercials make it seem.
The pricing structure is incredibly vague, and the platform burns through tokens rapidly—it constantly feels like you are being nickeled and dimed for every minor adjustment. I ultimately spent close to $100 on my first music video, and the final result is completely unusable. On the AI platforms I normally use, I could have achieved a much better result for half the cost. This will definitely be my first and last time using VidMuse.
Im so frustrated with this software. Today I tried doing a very simple video, i stated objectives to minimize renderings, I set a hard budget. The AI did not foolow any one of the rules the budget at the end before rendering was estimated at 22x the original budget of 3,000 credits. The AI formatted it wrong, even though I explicitly asked for a Vevo quality movie. It Failed miserably on the stated budget. It missed so many detail. but the biggest problem to me is the inabilty to set a budget and to get anywhere near it. Biggest issue - it made the mistakes, yet you pay to fix it. Ihave yet to receive anhy response from technical support. If you want to burn your credits and not have a useable product - gp for it- For me - I give up on this company.
STILL NO REPLY.. its been months since i had issues, and a month since i posted my review. still no contact, no resolution, no refund, anything. basically they stole my money. their own program deleted my work and said it didn't know how or why and it couldn't be restored. refund my money. ALL of it. you didnt provide me ANY service. This company is a FRAUD
Extremely professional team and very understanding of new user mistakes/accidental credit burn. Video creation, generation and planning is top notch in workflow. Ease of access in creatives swap and integration.
Looking forward to doing more on vidmuse!
Like most of the people posting reviews... I have to say that this is a terrible system. It doesn't do the things is sayd it can. Their AI ignores the most detailed requests... then charges you more when you try to fix errors it has made. Even with the most complete storyboard, you won't get what you are expecting... DON'T WASTE YOUR TIME AND MONEY
The premise of the software is great. One song upload and a prompt how you want the video to play out. I would say the AI gets it about 50% correct, but that's still 50% errors. You have to be prepared to spend a lot of credits (and time) to get your video in good shape. It's clearly work in progress at the moment, so I'm happy to forgive it for now. The management system is very good. It can take a while create the scenes, but when you consider the work it's doing, that's no surprise really. It's an exciting beginning but will frustrate most people.
It is so expensive with credits, I had 1000 credits and could only get 1 min of Video. Half the animations appear stolen and did not make any sense. I wrote a song for my 3 kids and all of a sudden there was 4 kids in one of the clips. Don't waist your money.
Very frustrating experience, bad customer service!
When I first started my project I created a few locations and characters, after 2 days of very hard and frustrating work, all my assets disappeared,I was told they were saved but not visible anymore, I contacted customers services, they credited my account with a 100 credits( very small amount compared to what I had used so far), after a few days none of my assets were usable, I had to restart project from scratch, had to buy more credits in order to finish my video.
It is now over a month since my first days of work with Vid Muse and my first locations and characters are still not visible or usable…..Although I am pleased with my result it was very frustrating as the engine kept improvising and making errors, eating through my credits and my patience.
I forgot to cancel the recurring subscription, I sent 2 emails on the day of renewal telling them that I did not want to use Vid Muse anymore and that I would like my second payment back, no news, no reply, very bad customer service, stay away !
Quality was not good. Poor delivery with tons of errors. You'll have to spend more credits regenerating the poor mistakes. I made sure to end my subscription. I've taken screenshots of proof for cancellation. They are still trying to auto charge me. I sent them the proof. I told them that I will have to be forced to delete my account if this persists. Of course with no surprise they still continue to try to take my money. I DELETED my account with them. They do the impossible and are still trying to take my money when there isn't an account. Stay away from this company... Money hungry thieves...
My intention was to create a 20 second video clip of an interview with a reggae artist. Two shots, one question from the interviewer (off camera), then a response from the artist (on camera). First, I had to go and use a different AI service to generate the interviewer's voice dialogue (because Vidmuse gave me computer generated garbage that sounded awful), then upload that audio to Vidmuse. I never got a preview of the artist dialogue audio, because it repeatedly failed to generate anything at all, so it kept giving me the interviewer audio and then nothing at all for 16 seconds, just the artist on mute, I mean his mouth was moving so there was some kind of dialogue being generated, but no audio every time. Even after I went elsewhere AGAIN and created an audio clip of the EXACT ARTIST DIALOGUE needed, the AI still failed to integrate it into the clip. This doesn't seem like a mistake an AI would make repeatedly, so after this experience it is my conclusion that Vidmuse intentionally tried to burn up all my "free" credits, forcing me to have to buy more in order to finish the video. Well with the poor quality I have experienced thus far, I wonder who in their right mind would EVER pay for what they offer. I mean, I can't even imagine how much it must've cost those who have actually gotten quality results from this service.
vidmuse.ai WILL take your money and not produce. the AI will say it's sorry, but the company will not.
It will sometimes produce something usable. It will often fail and trust me - THEY WILL NOT care, they will NOT refund your credits, most likely they won't even answer your feedback. They built the AI to be SUPER on your side as it steals your money. Very Karen of them. My personal experience was that I loved it - but then I hated it far more than I ever loved it. There is really some great technology there, but it is clearly being built out on the customer service end by truly, ravenously, rapaciously disinterested money-grabbers. Which I sort of respect? But I cannot recommend the tool. It's cold garbage in the end. Stay away.
Could have been good, came up with a good storyline... then ran into 'problems', btw if you want to fix their problems, buy more credits, again and again. Stay away from this platform their 'bugs' will cost you
I think 🤔 this is a good app I only made one video so far with it the lip sync was good but the images wasn’t consistent but all in all the rest of it was really good far as coming up with the plot of the video and things like that vary easy to learn
It makes consitant mistakes, deletes 7 hours worth of work and makes you pay for its own mistakes. When its addressed they give you 1 quarter of the credits lost as a good will gesture. Do not use this if your somewhat detailed and want more than just a 10 second clip
This website is a joke. It will generate useless video, and when you want to edit it, you can't, because the chat with the agent is not working. Generating different images to edit the scene is also not working, and support can't do anything with that for months. Just don't waste money on that trash app.
