Twin XL Mattress Purchases
Nathaniel was extremely helpful while we were in the store selecting mattresses. The delivery team were helpful and efficient. The new mattresses are extremely comfortable.
About Urban Mattress
Data updated- Website
- vienna.urbanmattress.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Replies to negative
- 0% (0/4)
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About this business
Shopping for a new mattress is easy at Urban Mattress. Buy online & have your mattress shipped to you, or stop by one of our local stores near you today.
Is Urban Mattress legit?
Urban Mattress (vienna.urbanmattress.com) has a 4.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has not yet replied to negative reviews. Last updated 2026-09-01.
What people say
They lied about the price
They lied about the price. Very disappointed.
Great mattress and service!
Urban Mattress is the best mattress I’ve ever owned! The customer service is amazing, delivery team is on-time and helpful. We have purchased 6 mattresses from them in the last 4 years, simply the best!
side sleeper pillow is great for back sleepers too!
Nate and the staff are informative and patient - no pressure. I bought a pillow for side sleepers that is great - I used to have trouble with a neck ache most days when I woke up - and this pillow has made all the difference for me - it's so comfortable!
Always a great experience!
You provide after purchase service such…
You provide after purchase service such as mattress flips, which I cannot do with my Vi-Spring. My other comment re the purchase of the mattress is that there was no sales pressure.
Nathanial runs the best mattress store…
Nathanial runs the best mattress store ever. We’ve bought 5 mattresses from him; for my wife and me and for each of our kids. Everyone loves their Urban mattress. Sadly, his lease has ended, but we’ll continue to buy from Nathanial in his new location!
Above and Beyond service
I snagged an amazing deal on a floor model ViSpring, and they wrapped it and held it for me until I completed remodeling the room it was going into. The delivery was challenging, but in the end everything came out perfect. So sad they're closing!
Our mattress is fantastic!
Our mattress is fantastic and Nathaniel and team are very knowledgeable and extremely helpful.
Buy this!
Great people providing a great product. Everyone needs an Urban Mattress.
Personal attention from Nathaniel
Best product and company!
wonderful company and the healthiest mattress I've ever had!
Shopped here while you still could
Just bought our fifth mattress from UM. Each time it’s been no pressure and honest answers to our questions. Sad to hear they lost their lease…so went ahead and replaced our 17 year old mattress while we could. The memories of going to their competition almost 20 years ago made it an easy choice. Hope UM finds another location to move to and continue their tradition of excellent customer service.
Friendly sales personnel
Friendly sales personnel. No pressure.
Good products
Good products. Helpful sales staff. It breaks my heart that they are loosing their Vienna lease.
Sales expertise
Sales expertise, no pressure, genuine politeness and we love our mattress and our new pillows.
You have not delivered the product yet
You have not delivered the product yet, not called me to tell me when it will be delivered. This needs to be rectified immediately.
Professionals
Installers arrived on time, were polite, careful, and considerate.
Sales and Delivery
Both Daniel and Nathaniel were extremely helpful, explaining the mattresses. Also, the delivery was on time. What they promised, they delivered!
Great service and team!
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