Excellent
Wonderful experience with the after sale service
About VIOFO
Data updated- Website
- viofo.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 64 reviews
- Replies to negative
- 0% (0/1)
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Is VIOFO legit?
VIOFO (viofo.com) has a 4.9 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
Viofo support went above and beyond
So my original dashcam was out of warranty and had developed issues, viofo support reached out and offered to replace for a small fee, i refused this as i was looking at buying a new dashcam, another viofo this time the a329s plus hardwire kit. The kit i purchased was the correct kit however there was an alternative kit for specifically hardwiring a dashcam with a no voltage cut off, again viofo support jumped in to help and sent me this kit for free all the way from china in 5 days, good updates and tracking information. 100% positive experience with viofo.
Excellent customer service
Explained the issue I had with installing the rear camera cable and the customer service responded quickly. They took care of my problem without question. I couldn’t be happier with the product and the service!
I own seven cameras
I own seven cameras, two per car, front and back , they are really good and they do its job . Recently I had a problem with one , contacted their customer service, my issue was resolved in a timely and efficient manner. The representative that helped me was very friendly.
Viofo support went above and beyond…
Viofo sell high end dashcams and having just had an issue with a faulty part out of warranty which they replaced it seems their service level exceeds that expected. Thanks to Jessica for a speedy resolution.
This is a dishonest business that lies…
This is a dishonest business that lies without giving it a second thought. I ordered the A229 Pro and delivery was promised for 2 days later. On delivery day, nothing showed up and I had to reach out to VIOFO. I was told that it was "in transit" then "about to be shipped" then "not in inventory" and finally "we're not sure when it can be shipped." So clearly they made a sale and didn't have the product in inventory. And then lied about it. I asked to cancel the order and was told that this isn't possible, as there is an issue wtih my payment. Hmmmm... I paid when I ordered and the money was taken from my account. VIOFO lied about having the product, shipping the product and getting paid for the product that they didn't ship. And now won't cancel the order. Some businesses grow and figure out how to do so. VIOFO seems to be a business that has grown and is having massive issues learning how to manage that growth. If you read online reviews their products are failing at a higher rate and they are shipping the wrong product far too frequently for a business that sells consumer electronics. And their customer service is a joke - no help provided and no possiblity of speaking with an actual human being. I was stuck with "Linda" who assured me that despite her company stealing money from me, that everything would be fine and it would be best to just wait until the order ships and then return the product to Amazon. This company lies and can't manage their own inventory. Avoid at all costs.
Customer Service actually listens to you and responds!
The quality , patience, and seemingly genuine concern for the problem that I was having. Honestly, AI has become so good now, I have difficulty knowing when I am dealing with a human or a AI chatbot. "Annie" was the representative helping me, and if "she" was a chatbot, she was a VERY GOOD one. Annie actually read all of my email correspondence and did not try to make me go through a trouble-shooting "script". I explained what I had done to troubleshoot the problem and she agreed that my rear camera had failed. Amazon was out of stock, so they ordered a new camera from China, and it arrive at my house 5 days later, which I thought was incredible. The new camera is working fine, and the video quality is everything I expected it to be.
Great DashCam and Customer Service
Had a VIOFO dash cam for years now, model A 129 Pro Duo. It has been reliable and the footage it captures is market leading. Installed with VIOFO Hard Wite Kit for parking functions and it has always worked flawlessly. Recently it started turning on and off randomly, I contacted VIOFO, their replies were swift, professional and helpful. After getting me to do some tests they concluded the hard wire kit had failed and immediately organised to send me a replacement free of charge, even though it was outside the warranty period. They even apologised for the inconvenience it caused me. Great product and fantastic customer service. Thank you VIOFO, I will only ever use VIOFO dash cams. Special thank you to Josie whom organised everything for me. Cannot praise the camera or the customer service highly enough.
Outstanding Customer Support from Jessica at VIOFO
I wanted to take a moment to recognize Jessica from VIOFO customer support for an outstanding experience. I recently placed multiple orders with VIOFO for a full dash cam setup, including the A329SW 3CH system, accessories, SSD-related items, and the BP100 / EP100 battery pack setup. With several orders, account details, discounts, and follow-up questions involved, I honestly had a lot going on and needed help making sure everything was properly connected and handled correctly. Jessica was extremely patient, professional, and helpful throughout the entire process. She took the time to review my account, help link my orders properly, look into my pricing questions, and provide special attention to the details of my purchases. She made the process feel much easier and gave me confidence that my order history and account were being handled correctly. What stood out most was her patience and willingness to actually help instead of giving a generic customer service response. That kind of support makes a big difference, especially when purchasing a higher-end dash cam system and accessories where you want to make sure everything is right. Excellent customer service from Jessica and a very positive experience with VIOFO overall. She deserves recognition for the way she handled everything.
VIOFO support was awesome!
VIOFO support was very helpful in replacing my dashcam after it stopped working. They were efficient and courteous. Josie Zhang is an asset on that team! Management should take note and reward her appropriately.
White Screen Issue for Viofo A119 Mini 2
Excellent customer service from Layla Huang! She responded quickly and resolved the white screen issue on my VIOFO Mini 2. The unit was replaced under warranty, and the entire process was fast, smooth, and hassle-free. Thank you for the excellent support!
They always give super prompt and…
They always give super prompt and helpful service. I appreciated their support!
Viofo has been very responsive with my needs
Viofo has been very responsive with the issue I had regarding my Dash Cam. They walked me through support questions and agreed to send the new cord I needed. I appreciate the follow-ups to ensure all was working well. Definitely recommend them for their products and custormer support. ticket:190176
Great customer service and honored warranty
Great customer service and honored the warranty even days before it expired. Leyla was helpful with the return process
Great dashcams
Great dashcams. I've used their A229 Dual Channel cameras for years and they saved me in handful of occasions. I've also had to go through a refund process at one point due to a bad order on my part, and everything went smooth and fast. Great experience with both the product and their support!
Excellent customer services,👌👍
Excellent 👌. My viofo 129 pro duo sound ( start up bleeps and footage sound) failed. Contacted viofo and without absolutely any hassle they sent me a replacement after returning my camera to a UK address. So for a small fee my replacement arrived just over one week later. The customer service person was brilliant (J). Quite rare these days to find customer services that really help. Excellent dash cam and company. Highly recommend.
Quick and efficient
Contacted technical support to resolve the issue with GPS. The inquiry was handled promptly. After some troubleshooting I was provided with new GPS mount. It worked right away. Using A229 Ultra and quality is excellent with lots of useful features.
A129 Duo
I was having issues with my A129 Duo, the rear camera stopped working. I sent an email about this issue and within 24 hours I had a response. Josie was extremely helpful and patient though out this process providing firm wear updates and step by step instructions, after trying all the steps provided Josie determined that the front camera was defective. A replacement camera and rear cable was sent to me. VIOFO has the best customer service, Thank you Josie.
My camera was restarting about every 8…
My camera was restarting about every 8 - 10 seconds and i could not figure out what it was. I contacted VIOFO customer service with what was happening, and got an almost immediate response to my request, was not expecting that. I was given a short list of checks do explore, with again almost an immediate reply for any question I asked. Then on a whim I reread the instructions and found a section about reformating the SD card, which I have not done for about 2 years. Guess what worked. The rep was very understanding though probibly amused and explained general maintenence. Thank you folks.
Josie from customer service
Josie. from the customer service department, was fantastic. The assistance with an issue I was having with my front camera was resolved wonderfully! This showed me that VIOFO stands behind there products 100% and will do everything they can to help their customers get full satisfaction with any concerns. Thank you Josie and VIOFO!