VIOFO (viofo.com) has a 4.9 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
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Tony x · 31 reviews · Experienced 2026-06-21 ·
★★★★★
Good product,good support,no data theft
Excellent company who gave me a free car battery saver modified for a back up battery on request (I had to pay the postage)
I have one of their very first dashcams which is still going strong in the back of our van along with a dual set up in my wife's car. All work well.
A point often overlooked but very important in this age of WiFi dashcams is if the company steals your data. A surprising number do but Viofo are rare in not taking any data from you according to a recent (May 2026) review of such
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George · 1 review · Experienced 2026-06-17 ·
★★★★★
Outstanding customer service support
Outstanding customer service support.
The department went above and beyond my expectations to accommodate my issue and resolved with lighting speed …outshining by far many companies I have dealt with in the past I Highly recommend purchasing any Viofo product.
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David · 1 review · Experienced 2026-06-12 ·
★★★★★
They were super helpful in every way
They were super helpful in every way. The representative was quick with responses, actually tailored my needs to the situation, and even sent my SD card back that I mistakenly left in. Every customer service department at any company should look at this as a model of how it should be done. First time I felt like a company actually cared about me.
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miki chan · 1 review · Experienced 2026-05-21 ·
★★★★★
highly recommended
great customer service. responded quickly and were more than generous in the solution to my issues. i've been using their dashcam for a few months now and have nothing but great things to say. highly recommend!
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MB · 1 review · Experienced 2026-06-01 ·
★★★★★
Great product and great customer service!
I have the Viofo A229+. I have owned other dash cams in the past, but none compare to the Viofo. The quality of the image is excellent, and the interface is very easy to use.
I had an issue with one of the parts, and the customer service team was very responsive and helpful.
I highly recommend Viofo.
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Paul · 1 review · Experienced 2026-06-11 ·
★★★★★
VIOFO A119V2 reformat
My VIOFO A119V2 recently stopped recording. After contacting customer support it was determined that the micro SD card needed to be reformatted with the most current version. I was provided with the format file and instructions on how to use it. It worked as expected and the camera is now back to normal. Technical support staff provided quick and thorough assistance.
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matt booth · 1 review · Experienced 2026-06-11 ·
★★★★★
Camera Replacement
Our camera stopped working and after a few attempts, I reached out to the customer support team. I was pleasantly surprised by the prompt response and the assistance I received from Cassie Jiang. She was incredibly helpful and guided me through the problem efficiently. Thanks to her expertise, I was able to receive a replacement device in the mail, which works perfectly. I highly recommend this VIOFO product due to the exceptional team and communication they provide. They are truly a great company.
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Neelu K · 2 reviews · Experienced 2026-06-12 ·
★★★★★
Great product
Great product, customer service was very helpful too
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Joon yi · 7 reviews · Experienced 2026-06-04 ·
★★★★★
I recently purchased the VIOFO A329S…
I recently purchased the VIOFO A329S 2-Channel dash camera, and I've been very impressed with both the product and the customer support.
The dash cam was easy to set up and has been working flawlessly since installation. I have it connected to my BlackVue battery pack, which allows me to use parking mode without any issues. The video quality is excellent, and the overall performance has met my expectations.
I also contacted VIOFO with a few questions about the dash cam. Their customer service team responded quickly and provided clear, helpful answers. They were able to assist me with my questions promptly, making the entire experience even better.
Overall, I'm very satisfied with both the A329S dash camera and VIOFO's customer support. I would definitely recommend VIOFO to anyone looking for a reliable dash cam backed by excellent customer service
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Allen · 2 reviews · Experienced 2026-06-09 ·
★★★★★
A119M-Pro installed in 2026 Honda Hybrid
I had to reuse the sticker when moved to another car. Requested a backup static sticker from Viofo. Layla in customer service responded promptly, professionally and delivered static stickers plus the adhesive pads should the used one I had used fails. Ten stars for the product and customer service. Be patient installing hardwire and you'll end up with a clean install.
The viofo A229 dash cam has been a great product, excellent clarity and detection. What really got me to write this email though was their surprisingly great customer service. I had an accident with the 20ft cable that connects to the rear camera. After sending an email and corresponding, they sent me a free replacement! Thank you, Annie. I appreciate the amazing service, and I’m happy I roped my partner into being a viofo customer too.
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Brad · 2 reviews · Experienced 2026-06-03 ·
★★★★★
GREAT customer service
I currently have an A119 Mini 2, and my wife has my old A119. Both great devices! 2 Weeks ago I was in an accident, and the gps module got left in my vehicle when it was hauled away. I emailed Viofo to ask if they sell replacements. I included my order info (which was two years old) and got an email back very quickly.... they were going to send me that module at no-charge. THAT is great customer service. I was not expecting that at all!
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Dc Astrum · 1 review · Experienced 2026-05-30 ·
★★★★★
Unexpectedly good (and knowledgeable)…
Unexpectedly good (and knowledgeable) support
despite significant difference in time zones:
it was a really good ping-pong exchange.
If you can get CSP Layla to address your concerns - you are in good hands. Trust us.
---------------------------------------------
On Technicalities: set up menu is overwhelming and,
in fact, unnecessary for the majority of the cases.
Especially GMT time zone, bitrate: these could easily
be moved into what is normally known as "Advanced"
section.
Another suggestion is to conduct internal (within the device) card test:
would help to filter out those that won't fit.
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Robin · 1 review · Experienced 2026-06-01 ·
★★★★★
Outstanding warranty support and lightning-fast solution!
I recently had an issue with the rear camera module of my Viofo A229 Plus, which stopped being recognized by the main unit. After doing some cross-testing with a friend's device, I was 100% sure the module itself was faulty.
I contacted Viofo support, explained my troubleshooting steps, and their response was outstanding. Without any unnecessary back-and-forth or bureaucratic hurdles, they immediately approved the warranty claim. The replacement unit was shipped out on May 26th and arrived here in perfect condition on June 1st.
The new camera works flawlessly. This is exactly how customer service should be. Fast, efficient, and professional. Highly recommended!
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Steven Daves · 2 reviews · Experienced 2026-05-20 ·
★★★★★
Great customer service
Great customer service. My problem was solved quickly.
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Pat · 4 reviews · Experienced 2026-05-09 ·
★★★★★
Viofo A229 Plus Dash Cam
The Viofo A229 Plus dash cam came highly recommended, so I ordered it along with the hardwire kit. However, hardwire installation became a bit of a challenge as most of the available fuses controlled critical vehicle functions that I didn't feel comfortable tampering with.
I contacted Viofo customer support and they were incredibly helpful and responsive. They suggested using their OBD-II power adapter instead, which completely solved my problem. It was incredibly easy to install, required absolutely no messing around with the fuse box and provides power for the camera.
If you are looking to hardwire your dash cam, skipping the traditional fuse kit and going straight for the OBD-II adapter is a much easier choice. Highly recommend!
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Timo · 2 reviews · Experienced 2026-05-22 ·
★★★★★
Perfect quality and customer-focused approach
Good Camera with nice quality. Easy to install. With the additional HK-6 kit, you have a lot of settings to adjust and prevent empty car batteries.
Even the support is great if there is a need to contact them!
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Troy Nilson · 1 review · Experienced 2026-05-21 ·
★★★★★
Viofo A129 Pro Duo
These cameras have always been great for me, but unfortunately my A129 Pro Duo stopped recording and completely bricked itself just four months after purchase.
Thankfully, Viofo handled the warranty claim quickly and professionally. After I contacted them, they shipped out a replacement unit within a week.
Great cameras, and even better customer service!
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Jonathan Virga · 1 review · Experienced 2026-05-19 ·
★★★★★
The customer service is excellent
The customer service is excellent. I got a response back quickly. They are very nice and accommodating.
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Steve Charusch · 1 review · Experienced 2026-05-12 ·
★★★★★
Overall a very good experience with cam and customer service
I am truly impressed with the response and helpfulness of the customer service. It was quick and well done. In today's world it's refreshing to find a company that actually has good customer service. Josie, the representative that helped me, was great. On customer service alone I would definitely recommend Viofo. As far as the cam goes, although I have only had and used it for about a month, I'm quite satisfied with the A119 V3 that I bought. Other than the SD card which wasn't included I feel that it provided me with everything I needed to get going. Thanks for that. Like everyone that wants to buy and use a dash cam I read lots and lots of reviews before choosing Viofo. And I'm glad I did. My problem was in using the wrong SD card to begin with. Once I changed it for the Viofo 128 Industrial card the problem was solved. Get the right tool for the job I guess. I hope the cam continues to operate as well as it does for a long time. While it probably doesn't perform as well as a cam that costs hundreds of dollars, I'm still very happy with it and it does exactly what I got it for at, obviously, a much more reasonable price. I appreciate the ease with removing it from my car and how unobtrusive it is when mounted. I'm certainly satisfied with my whole experience so far and I would definitely recommend purchasing a Viofo to anyone else looking for a quality dash cam. And, one more time, I'm really impressed by the excellent customer service.
