support
Best support and Best Dashcam ever A329S
About VIOFO
Data updated- Website
- viofo.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 64 reviews
- Replies to negative
- 0% (0/1)
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Is VIOFO legit?
VIOFO (viofo.com) has a 4.9 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
Great customer support and products
Purchased a a129 PLUS DUO in 2022, after 4 years in the Australian sun my main camera body finally gave out, but a few emails later and even outside warranty I was able to get a a replacement camera shipped to my door at the fraction of the cost of a new one through viofo support, never had such an enjoyable experience trying to get a replacement from any other company. they have earned a lifetime customer for sure.
Great products & amazing customer service.
Customer service is very prompt. Jessica was happy to help & guide me patiently regarding all camera issues. Followed up to make sure my issue was resolved & that dash cam was working properly. Great customer service from Jessica as always. Viofo products & support are top notch!
If only all companies could operate like this
Finally, a company that not only produces reliable and relatively affordable products, but also stands behind the products with solid customer service practices. A branded high-endurance microSD card sold by Viofo suddenly prompted to be reformatted regularly, after a few months of use. I provided the agent, Cassie J., with a brief list of troubleshooting I had already performed, and after some brief additional verification, a replacement was sent directly to me. What more can you ask for?
Top Service in the aftersale issue…
Top Service in the aftersale issue fixing. Kind and fast response and the problem was solved emidiatly. SUPER SERVICE!!! and thanks again!
Great pre-sales support
Great pre-sales support! Cassie answered all of my various installation / compatibility questions related to the A229 and A329S dashcam models. Each response was prompt, concise and detailed. I'm a retired aircraft engineer, and very much appreciate the detail that she provided.
Quick response and good offer of…
Quick response and good offer of sending replacement part after gurantee was expired. The New Part was also sent fast and all procedure was easy. Overall very good customer service
Outstanding Customer Support and Warranty Service
My original camera developed a fault, but the VIOFO support team handled my warranty claim professionally from start to finish. They were patient, responsive, and always willing to help. The replacement camera arrived brand new, and after installation and a firmware update, everything is working perfectly. I’m very satisfied with both the product and the service I received. Special thanks to Annie Shi and the entire VIOFO support team for their professionalism and support. I truly appreciate all of your help.
Great, lasting customer service
Customer service is great, even after owning my camera for a few years. They are friendly, responsive, and suggest fixes for what any issue may be. Reasonable shipping fees for replacement parts, quick shipping. I have owned my Dashcam for a few years now and have been very happy with the customer service - they have treated me like a valuable customer from day of purchase and beyond.
Perfect service!
Perfect service! Camera suddenly stopped working, Power did not activate anymore Support helped first with determening the problem and giving possible solutions And after no result with that offered a new camera -as mine was over 3 years old- for a minor amount Very satisfied! 5 stars👍😀
Customer support is just as good as their cameras
Their cameras are superb, that's already common knowledge. I want to talk about their customer support which is just as good. I recently had an issue with my rear camera and bluetooth remote button. Viofo's customer support tried their best to assist me, they offered me several solutions and checked in with me to see if any of them worked. After each solution failed, they offered to send me a replacement free of charge which I'm very grateful for especially since my purchase was 2 years ago and I doubt I still have coverage. I would definitely recommend them, if not for their cameras (which are truly amazing quality) then for their customer support.
Love and enjoying the use of Viofo Dashcam
I made the purchase and had difficult installing with the static film as it kept coming off, contacted Viofo support and was able to get help and was able to install and are now very satisfied with the Dashcam. I had previously own Blackview Dashcam and hated but Viofo Dashcam made all the problem i had before disappear. Some of the thing i noticed and liked are: - Quick connectivity to my phone as well as downloading captured file - Easy to use app - Quality is great, love how smooth and crisp the video is - Best feature is the Lock, allowing me to lock the video and save to lock section instead of me searching for the video. - Great support, understand my issue and resolve quickly. I have already been telling many about Viofo Dashcam to others so they can be assured if any problem happens, it'll be recorded in great quality...
I purchased a BP100 battery pack to use…
I purchased a BP100 battery pack to use as a source away from my vehicles battery for park mode recording. I ended up needing some additional items that Jessica in sales was more than happy to assist me with. I am overall extremely satisfied with the customer service received and the incredible product.
I have a VIOFO A119 Mini 2 dash camera
I have a VIOFO A119 Mini 2 dash camera, and I couldn’t be happier with it. The product is excellent and unbeatable for the price. After 1.5 years, I experienced an issue with the camera. Thanks to VIOFO’s outstanding customer support, I received a replacement camera immediately. The customer service is truly excellent, and they help resolve any issue quickly and without unnecessary hassle. I would also like to give a special thanks to Ms. L. Huang from the customer support team for her friendly, professional, and prompt assistance. Thank you very much!
Customer support was excellent!
Customer support was excellent! I had an issue with my device, I reached out to customer support and the response was quick. Troubleshooting was straightforward, and when the result was deemed that the device needed to be replaced, action was taken swiftly. At no cost to me, a new device was on its way. Fast and effective. It inspires confidence in buying future devices when the customer service is this effective.
Solid products, great service
The products are solid, and their support is amazing. When I reached out with a question, I was able to get my problem resolved within 24 hours and the support team was very pleasant to work with. Thanks, Viofo team!
Great product value and excellent technical support!
I am on my second generation of Viofo dashcams for my vehicles. Overall, I have been very pleased with their performance. The capacitors eventually failed on my older units (after more than four years), which caused the video clip that was being recorded when the power was removed to become corrupted. I recently upgraded to the newer A119M Pro units. The improved image sensor and upgraded connection to my mobile phone are fantastic. I had a few questions and some feedback for the technical support team, and they replied extremely quickly. They were very responsive to my questions and suggestions. Their outstanding customer support really makes a difference in my overall experience!
Had a VIOFO A129 Pro camera stopped…
Had a VIOFO A129 Pro camera stopped working. Reached out to customer service and had Josie walk me through some troubleshooting steps. Unfortunately the camera still didn't work. She ended up sending a replacement for it. Got the new unit and is working perfectly. Great customer service. She follow up and answer all my questions promptly.
Great customer service
I just got a new Viofo dashcam and messed up on the stickers used to install the cams. I contacted customer service to see if they could send out a couple extras, and Jessica got it taken care of right away. I was very impressed by their customer service.
Camera stoped working
While traveling, my Viofo decided to get stuck in startup mode. A week later, I contacted John at Viofo and and ran me to some things that did not work. I created a ticket and was responed promptly by Annie. She then advised my to do a reset and it also did not work. Annie the stated she would send me a replacement unit. It was received has worked great. Sorry for the delay in this review. Customer service was concise and prompt. It is nice dealing with professional personnel