VIPCars.com (vipcars.com) has a 4.6 out of 5 rating on OK.one, based on 222 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 75% of negative reviews. Last updated 2026-08-10.
Booking was easy, price was great
Dear Gregg S Schulz, Thank you for your fantastic feedback! We're delighted to hear you found the booking process easy and our pricing great. We appreciate you choosing VIPCars and look forward to serving you again. Best Regards, Namrita Customer Experience Manager – VIPCars
I got my email wrong during booking and I couldn't find my confirmation, I just had my credit card statement. They found my reservation via a live agent at midnight. I was so thankful
Dear Kent Henderson, Thank you for sharing your wonderful feedback! We're so pleased our live agent was able to assist you efficiently with your booking confirmation, even at midnight. It’s rewarding to know we could help you seamlessly. Best Regards, Namrita Customer Experience Manager – VIPCars
Matias helped me with some questions I had regarding the insurance and was a great pleasure to work with. He handled everything smoothly and courteously. Thanks a bunch!
Dear Cassie Jones, Thank you for your wonderful feedback! We're delighted to hear that Matias provided you with such a helpful and pleasant experience regarding your insurance questions. We appreciate you choosing VIPCars. Best Regards, Namrita Customer Experience Manager – VIPCars
Dear Donna Clarke, Thank you for your kind words! We're delighted to know you had a positive experience with our booking process. We appreciate you choosing VIPCars. Best Regards, Namrita Customer Experience Manager – VIPCars
quick and easy to book
Dear Alan Wong, Thank you for your fantastic feedback! We are thrilled to know you found the booking process so convenient with VIPCars. We appreciate you choosing us and hope to assist you again soon. Best Regards, Namrita Customer Experience Manager – VIPCars
Dear Roland Cupi, Thank you so much for your wonderful feedback! We're thrilled to know you had such a positive experience with VIPCars. We appreciate you choosing us. Best Regards, Namrita Customer Experience Manager – VIPCars
Dear Gareth Bishop, Thank you for your positive feedback! We're delighted to know you found our booking process straightforward and pleasant. We appreciate you choosing VIPCars. Best Regards, Namrita Customer Experience Manager – VIPCars
Arranged to hire a car pick up from Florence on 25th July, return to Pisa for flight home on 2nd August. On collection of the car from Florence we were advised that we could no longer return the car to Pisa as we had believed we had booked. The reason why was quite vague, the employee at the car hire unsure whether it was because their office in Pisa was now closed. Not a great start. At considerable inconvenience we returned the car to Florence on 2nd August. It was returned with a full tank of petrol. The car was inspected by the car hire company and confirmed okay, deposit to be returned within 7 days. That same day just under £400 has been taken from my credit card without any reason, explanation or apparent justification. I've raised it with VIP Cars and am yet to receive the money back or a satisfactory explanation as to what has happened. The company have said they're awaiting a response from the car supplier. Unfortunately my experience using this car hire company has not been particularly satisfactory to date.
Quick process to get your car
The car, rented by means of Vipcars was ok, the price was ok, but the issues I had with the green motion rental was a problem, I will not rent from Vipcars and surely never from green motion. The issue I had was reported to Vip cars, and they never came back with a solution. Service level was not good, not even ok. I had additional expenses and was never given support. Support provided by customer service starts well but never progresses. They do not provide answers.
Dear Ricardo Mesquita, Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had and regret the inconvenience caused. Your feedback is extremely valuable to us and has been noted as we continue to improve our services and overall customer experience. Thank you for your patience and understanding. Best Regards, Namrita Customer Experience Manager, VIPCars.com
Everything resolved; a very good experience with the customer service agent.
Dear Irena, Thank you so much for your positive feedback! We are delighted to hear everything was resolved to your satisfaction and that you had such a good experience with our team. Best Regards, Namrita Customer Experience Manager – VIPCars
Dear Yusuf Ortanca, Thank you so much for your positive feedback! We are delighted to hear you had such a perfect experience. We truly appreciate you choosing VIPCars and look forward to serving you again. Best Regards, Namrita Customer Experience Manager – VIPCars
Dear Srinivas Karthik Muddu, Thank you for your positive feedback! We are delighted to hear you had a good experience with our service. We appreciate your words and look forward to assisting you again. Best Regards, Namrita Customer Experience Manager – VIPCars
Super easy to book and very competitive rates
Dear Vin, Thank you for your kind words! We're delighted you found our booking process easy and our rates competitive. Best Regards, Namrita Customer Experience Manager – VIPCars
After an initial experience that wasn't very pleasant—since they tried to give us a car with only two opening front windows, one of which was broken—they switched us to a car in better condition, despite initially claiming they didn't have another one available. At the end of the rental, they quote a timeframe of three to four weeks to return the €2,500 deposit, with no guarantee that the four-week deadline will actually be met. I am referring to reservation G92383109
Dear José Coimbra, Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had and regret the inconvenience caused. Please be assured that our team has already reached out to you regarding the matter . Your feedback is extremely important to us and has been noted as we continue to improve our services and overall customer experience. Thank you for your patience and understanding. Best Regards, Namrita Customer Experience Manager, VIPCars.com
Dear Italy Car Renter, Thank you so much for your kind feedback! We're delighted to hear you had such a smooth and effortless booking experience. We appreciate you choosing VIPCars. Best Regards, Namrita Customer Experience Manager – VIPCars
Dear Jane, Thank you for your kind feedback! We're delighted to hear you had such a positive experience with us. We appreciate you choosing VIPCars. Best Regards, Namrita Customer Experience Manager – VIPCars
Easy booking. Price was reasonable.
Dear Manny Canada, Thank you for your kind feedback regarding your recent experience. We are delighted to hear you found our service convenient and our pricing satisfactory. We appreciate you choosing VIPCars. Best Regards, Namrita Customer Experience Manager – VIPCars
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