Virgin Voyages (virginvoyages.com) has a 3.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 43% rate it 4 stars or higher while 30% give 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-11.
What people say
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px g · 1 review · Experienced 2026-07-26 ·
★★★★★
Horrible experience onboarding and offboarding
Cruise itself was good, lots of fun…but embarkation from Barcelona and disembarkation to England were horrible. Some people had three hour lines to get on and at least 1.5 hours to get off ship. Totally unacceptable, getting off was so bad people were yelling, lines up staircase and elevators turned off due to overcrowding. One lad threatened to shoot someone she claimed cut…near riot conditions and Virgin did nothing. I put down a deposit for future cruise and canceled it the day after got off the ship.
Scarlet Night was very fun and love the drag queen star, there are no kids and no buffets…one of the reasons we chose Virgin. The ports were mixed 1. Tangier - never been on African continent so like that, not a whole lot to the city, 2. Lisbon - loved it, in port overnight and was great, 3. Bordeaux - a coastal town, not much to it, 4. La Caunia and Bilbao - both were great, then to England and the horrible experience there.
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Andrew plunkett · 17 reviews · Experienced 2026-08-05 ·
★★★★★
Terrific Voyage and Great Value
Friendly, efficient and capable staff on a stylish, comfortable and adult focused vessel. Terrific food and entertainment. Exceeded my expectations and confirmed my high regard for the Virgin brand.
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Nancy Williams · 1 review · Experienced 2026-07-26 ·
★★★★★
My rock star agent Daniel was the best
My rock star agent Daniel was the best. bartenders on Richard’s rooftop we’re outstanding. Service was top notch in all the dinning rooms. Test kitchen was the runaway winner by far …. ⭐️⭐️⭐️⭐️⭐️ . Newly glam up Valiant lady …. She is beautiful 🤩.
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J Ungi · 5 reviews · Experienced 2026-07-26 ·
★★★★★
Virgin voyagers No longer the best cruise company
Firstly let me say we have done a total of 4 Virgin cruises. First 2 on Resiliant Lady then 1 on Brilliant Lady and the latest on Valiant Lady. We Loved ❤️❤️cruises 1 and 2 both European Kotor Montenegro Split and a Greek Islands including Santorini Mykonos Turkey. The 3rd Carribean from Miami was okayish but could see the deteroration in standards and overall poor experience creeping in despite that one being on the brand new ship. We had encouraged friends to join us after 2nd one ...hence why we booked cruise 4. This was the worst experience by far! Morrocan marvels and mediterrean wonders. No wonder they changed the name of the trip to Barcelona to Portsmouth. Entertainment was hit and miss as was the food and general overall experience. They have stripped back all the great USP that warranted the luxury price tag and cost. The embarkation and disenbarkation was a total shambles on cruise 4. Booking dinner reservations was challenging . The ship looked tired and over its age. I have always promoted Vv as the No1 cruise line and raved about it and promoted it to everyone I met. Sadly I wont be doing this anymore after our latest experience and even more so after the extra creeping changes to MNNV along with price increases and structure set up last yr. I would be suprised if they retain their title of best cruise line next yr especially for sailors not from the US. The Adults only perk is being diluted fast and is more targeted towards 20 /30s now and it will only be a matter of time before they drop that to include children. Virgin Voyagers have not only upset the customers with the money grab and reduced quality offerings and quite frankly dropped from top spot cruise and likely to keep slipping ...they have also treated loyal first mates the same way. Time to part waves and go to Celebrity or another cruise provider. Not after a come back we miss you or any other offer from virgin to retain us as customers as standards have slipped so much I am having to book a few days away (less than 3 days after the last cruise) to feel like I have had an actual holiday this yr!. This feedback post is to make people aware the once fantastic vv cruise is not what it used to be anymore and Vv are not listening to and more importantly adressing and acting on customer feedback. Very disappointing 😟
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Dawn · 2 reviews · Experienced 2026-08-05 ·
★★★★★
Everyone said it was the best. Not.
Everyone said it was the best. Barcelona to Portsmouth. 7/26 through 8/5
To each their own. Food mediocre at best. unless you make reservations. Very hard to do unless it’s done immediately upon VV opening the time slots. Wait times to embark and disembark on international cruises a nightmare. 4 hours on embarkation 2 hours on the latter. People said will miss our train or son ahead and they let them cut the line. We all have places to go. Got behind schedule and turned the speed up causing many to get motion slow sick. Pool extremely small. No open air on shady areas. All facing towards pool vs ocean.
Friendly staff. Good ice cream shop. Good water pressure.
Poor post-cruise service, be aware. My first, my last.
Awful post-cruise service, be aware. My first, my last.
There were some Shore Things that were cancelled by Virgin and never refund, not in the App credit system ("My wallet") nor in my card. Impossible to get proper support in their website: their agents shut down the chat box before giving you all the info, their mailing service promises to get in contact with you in 3 days, never happened. Terrible.
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Mary · 11 reviews · Experienced 2026-07-19 ·
★★★★★
Overall good value
The good points:
- The staff are amazing - friendly, helpful and always smiling!
- The food is fabulous at all the restaurants and food outlets and there's so much choice!!
- The cabins are lovely (we had a sea terrace) and really comfortable
The not so good:
- You get spammed with emails from Virgin
- Getting booked into the restaurants can be tricky as some people can book up to 45 days in advance so all the reservations have gone. This made our voyage somewhat stressful until we went to complain and it was all sorted (5 days into the voyage)
- The itineraries are a bit misleading - be careful - but we've since noticed they all do this. The destination may say Florence, but actually it was 1 hour and 45 minutes away and you either have to pay an extraordinary amount of money to the company or organise your own travel there and back. It would be better if they put the port name first and the potential destination in brackets after, instead of the other way round, which they do at the minute.
- It used to be that Virgin had one price that included everything - tips, internet etc... which made it much simpler to navigate than other cruise companies. Now it's gone down the same route so it's more like a Ryan Air style pricing strategy, which we found frustrating. Coupled with the 'pay more and book restaurants earlier' it seemed more like Ryan Air meets Alton Towers fast pass. That lost it a USP we loved.
- The entertainment was good (not quite as good as last time) but if you don't like things a little left field, it may not be your bag. The quizzes also focus more on American culture than British - which made it harder and we're very competitive!!
- If you don't like loud Americans, this is perhaps not for you
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customer · 2 reviews · Experienced 2026-07-06 ·
★★★★★
Disappointed
We booked this cruise after having such an incredible experience on a previous sailing that we invited two friends to join us. Unfortunately, this trip fell far short of our expectations.
During the cruise, we experienced repeated room service issues that delayed our mornings, including a late breakfast delivery and another where half of our order was missing. Both of these days, we had preordered breakfast so that we could quickly eat and go out and explore the ports, so this delayed us getting off the ship at BOTH destinations. Our shower leaked every time it was used, flooding the bathroom floor. The biggest issue, however, was our friends' stateroom, where the air conditioning never worked properly. They reported it multiple times through the app, their stateroom attendant, and Guest Services, but despite someone eventually checking the room, the problem was never fixed, leaving them uncomfortable and unable to sleep well for the duration of the cruise.
Rather than immediately posting a public review, I chose to contact the cruise line directly in hopes they would make things right. After spending nearly **$6,000** for four people, the only resolution offered was **$150 off a future cruise for one person**. While we weren't expecting a full refund, we did expect a response that better reflected the issues we experienced. This $150 off is the standard amount they offer to anyone booking another cruise. They did send me two emails apologizing, and that was it.
I'm sharing this so other travelers have an honest picture of our experience and in the hope that these issues are addressed for future guests.
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James Jackson · 1 review · Experienced 2026-07-10 ·
★★★★★
The cruise was very laid back and the…
The cruise was very laid back and the crew were friendly in a “ I think I know you” sort of way and they seem to enjoy their jobs.
The food was remarkably good and there was an abundance of it as you would expect. Getting coffee was a bit more of a trip than I would have like and getting it sent to your room cost ten dollars.
It would have been nice to have a retractable awning in the cabana we rented or a misting fan. Also, some better disembarkation direction would have been nice.
But this is a 9/10 trip for sure. Note- do not take the Rome walking trip that’s 90 minutes away via bus. There’s no return if your hot, tired sick or bored….
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Rob McDavitt · 1 review · Experienced 2026-08-05 ·
★★★★★
Virgin Voyages - an awful experience
I have just finished a Virgin Voyages cruise called Moroccan Marvels and it was very disappointing and frustrating. It did not live up to their marketing at all and I will never do another Virgin Cruise.
Before I summarise the faults I will say that the staff were excellent and the cabin was comfortable. However ...
The embarkation and disembarkation processes were awful. We were 4 hours delayed in our departure and many guests had to wait for over 2 hours. Getting off the ship was worse with many people waiting for nearly 3 hours, missing transfers and the like.
It is marketed as a "foodie" cruise and it is not. The food was very average overall - some of the dishes were good but we did not have one meal where all our party enjoyed it. There were hardly any vegetarian options and almost no vegan options. The drinks were very expensive and also not very good.
The entertainment was very poor. We spent a lot of time wondering what to do while be heavily up sold on the alcohol and other additions. We were being sold to A LOT.
The excursions and ports were very poor. Most people we spoke to complained about them. One of our stops "Bordeaux" was an industrial port and we were taking to a tiny seaside resort called Le Soulac, which was awful.
The Wifi onboard was so bad that you had to upgrade to their recommended package with cost you another $250 to just get basic Wifi that you would expect to have now.
The cabins on the 14th floor are all under one of the facilities. Some of our party were directly under the nightclub or gym and so the cabins were so noisy the guests could get no sleep. The response to them complaining was "sorry, we are full"
These are the main complaints, there are others but this is enough to give you sense of the experience. It was truly awful. Luckily this was not my first cruise and my experience on Celebrity was amazing. If this was my first cruise I would never do another, fortunately I know there are better experiences out there.
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David · 2 reviews · Experienced 2026-07-30 ·
★★★★★
This has been my fourth Virgin cruise…
This has been my fourth Virgin cruise and the Brilliant Lady did not disappoint. The Alaska cruise itinerary was great with great shore excursion options. My only disappointment was that there was no cream for my morning coffee. Only whole milk was available. Otherwise, it was a fantastic time.
Many groups ran into dinner reservations issues. We were told beforehand that we would be able to add our single traveler to our reservation (wouldn’t let us add an odd number of people) and got there to basically be told we were out of luck and would have to go to the galley. Many of the workers are very rude, have no interest in being there and not accommodating at all. Most things are closed a lot of the day leaving you with nothing to do, more of a hotel stay. Room attendant was the only person we enjoyed. Food is decent.
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Janet · 10 reviews · Experienced 2026-07-22 ·
★★★★★
1st time due to travel, stressed so far with app situation
I am due to travel in September on scarlet lady. I downloaded the app successfully and did the original registration so virgin have all my personal info. Now, over the last 2 weeks, despite 3 calls and reassurances, I still cannot access the app. All excursions etc are done via the app, and I can see things selling out. I'm wasting so much time sorting this. 1st time experience with Virgin Voyages and I am so far stressed, frustrated and issue is still unresolved. I'm not sure how I am going to check in without the app. This is a warning to others as I should be getting excited about the holiday, not worrying about the poor tech support that is still unresolved
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Stephen Rabin · 1 review · Experienced 2026-08-02 ·
★★★★★
Virgin has gone way downhill
Virgin has gone way downhill. The experience is terrible. Expect to be nicked and dimed at every corner. Horrible customer service. Shitty app. Bad food. Small pool. No reservations available anywhere. Overpriced terrible excursions. Loud and horrible music spun by DJ school flunk-outs. Lame ass entertainment.
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Philipp Umlauf · 3 reviews · Experienced 2026-07-26 ·
★★★★★
Overall great
Overall great! Drink prices are very high, and the bartender's knowledge on making drinks is rather low. We were also less than pleased with the change to the Razzle Dazzle restaurant. It is now Indian which we love Indian food so we were ok with it initially, but the food was just ok and all the dishes were a little too try hard. Some basics like Butter Chicken or Vendaloo would go a long way.
We love cruising with Virgin Voyages, but Prince Rupert didn't appeal to us and should have been replaced with another port. Prince Rupert, while quaint, was much too rural for our liking, and we do understand that is the nature of the area, I'm quite sure there are other ports that exceed a one-horse town without the horse.
Our cabin was in excellent condition, although it was smaller than what we're accustomed to. I now know to ensure we are midship and not near the rear, otherwise the angle of the hull makes the room smaller between the TV and foot of the bed.
Our cabin steward, Ni, was EXCELLENT!!! She is very pleasant and always ensured we were completely satisfied with everything in her control. We also interacted with Lawrence, who arranged for daily delivery of a continental breakfast to our cabin and we highly appreciated that! There were other staff on board, but sadly, I don't have their names, but there weren't any crew we met on board that we were not impressed by their professionalism and excellent attitudes.
Being charged $40 per bag for Port Valet fees was an unpleasant surprise as there were no charges listed, nor even hinted upon. According to an online search, Port Valet is a free service so why we were charged at all?! It isn't about the amount, but the principle We were not expecting any charges, and to be charged after leaving the ship felt very underhanded because there doesn't seem much leverage to protest it. I find this to be well outside normal Virgin Voyages operations. In my opinion, I was fraudulently charged and am completely unsatisfied with the outcome. I will more than likely be filing a charge dispute with my card provider whom I'm sure will agree with me.
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Greg · 1 review · Experienced 2026-07-22 ·
★★★★★
Violating their own Terms and Conditions
Avoid. They charge people extra (Mandatory 200 USD tips deduction during the trip from the card), however, in thir own terms and conditions, under “Terms of fare”, point 2.2.2, it is mentioned that it is possible to opt out of this before disembarkation.
When people mentioned this during the trip, they refused to act so, blaming the other company, which booked the trip for the current trip.
(Not to mention that the shows are very repetitive over the years, going on Virgin for subsequent years makes the shows boring)
Since they do not honor their own terms and conditions, I would highly avoid this company, as this means that they are free to act as they want and they can get away with it. No matter what you would sign with them, they would not honor it. Complete loss of trust.
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Steven · 2 reviews · Experienced 2026-07-15 ·
★★★★★
Horrible service from Virgin Security…
Horrible service from Virgin Security team onboard.
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Mrs Young · 5 reviews · Experienced 2026-07-19 ·
★★★★★
We sailed on Valiant lady from…
We sailed on Valiant lady from barcelona. We had really high expectations from virgin how wrong we was. First the ship it's self is very clean and well maintained, our cabin was a balcony was nice nothing wowing.
FOOD
This is we're it underwhelming started. First day you think yes this great concept by day 3 your bored of the same food specially the galley all station are the same every day they change one station daily which mostly different curries. So if your not into noodles salad all day breakfast and taco s you've had it. You can do brunch in a couple of the restaurants but its the same menu everyday. You cannot sit and order breakfast like you can on other cruise ships it's mainly the same menu as dinner. Who the bloody hell wants clam chowder at 9am in the morning. And you don't get free coffee or fresh juice you have to pay for it. The restaurants on an evening are the same menu every night if you haven't got a sophisticated palette like me I will admit to that your knackered. And they seem to like salt everything was just spoilt by how much they use. My husband is a real foodie and he struggled with the food at the wake, extra virgin and he loves itialian food. The best was the Mexican.
DRINKS
Drinks we thought was very expensive, the prices are in dollars then they had extra 10% tax on every drink you purchase. We had 925 dollars for 7 night cruise we only had 1 sea day so was off the ship most of the cruise and honestly we didn't go mad couple of drinks in afternoon, im not into cocktails so was mostly a few red wines on evening. Asked for a glass of house red in extra virgin so your talking 175ml when I looked at the bill he had charged me 17 dollars and then the 10% tax on top of that just for a basic wine. And some some parts of the ship we was getting served them in dirty plastic glasses we we thought was unexceptable.
ENTERTAINMENT
Again very big let down some of the shows was embarrassing, some of the worst we've seen on a cruise ship and we have been on a pretty fair few different companies sit near the exit so you can get a quick getaway. They have the same artists singing in the venues nearly every night gets very boring very big let down for us. The music by the pool is very loud I mean very loud bang bang music all day mostly aimed for young ones just wasn't relaxing, if your not bothered about a pool go to the dock on deck 6 more relaxed and chilled.
We was so looking forward to this cruise and we watched a lot of YouTube videos on it but still wasn't prepared for disappointment. Go with a open mind best bit was no kids. Would we use again. No is the answer.
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Chris Hammans · 13 reviews · Experienced 2026-07-26 ·
★★★★★
Terrible 3 hour check in today
Terrible 3 hour check in today. Worse customer experience no one gave a toss
