Viribus Bikes (viribusbikes.com) has a 3.0 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 46% rate it 4 stars or higher while 41% give 1 star; The business has replied to 69% of negative reviews; 27 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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CHRISTINE · 2 reviews · Experienced 2025-09-05 ·
★★★★★
It was easy to order
It was easy to order, but still waiting for it to come. I got message that it was delivered but I never got it. Messaged about it and I was told that they are looking into it. That was a week ago and I still have not heard anything from the person
Reply from Viribus Bikes2025-09-15
Hi Christine,
Thanks for your purchase. Delivery usually takes about 5 to 7 business days. We are sorry to know that you have not received your order. Could you please email us your email or order number? We will prioritize it and give you an immediate update.
If it is lost by any chance, we will be happy to send you a replacement unit after confirmation.
Your kind reply is highly appreciated.
Best regards,
Viribus Customer Support Team
Joanna From customer service was very help. She explained what I needed to do so that I got the right part. I sent pictures to the techniciansAnd received an answer the next morning. My part is on its way.
We like the bike since this is the second one we purchased recently. The only problem I had with my latest purchase was the reflector was busted on the rack on the rear wheel. The bar that the reflector was mounted on, was bent back and had snapped off, so I just tied it up temporarily for now so really the only way to fix it is to weld it back on the existing rack or install a new rack the box had no obvious damage
I would have given you a five star review if the tricycle hadn’t required a professional bike person to put it together. It was expensive and delayed my actual use of the bike by about a week or so. It was a disappointment. Enjoying the exercise now, however.
Very fast response to question, and very fast at getting the part out. Very polite. Top notch.
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Adam West · 1 review · Experienced 2025-07-10 ·
★★★★★
Expand boundaries of my life
My VB1 has given me my freedom back! Arthritis made driving painful, but now I zip to the library, pharmacy, and meet friends for coffee. The basket holds everything. It feels safe and secure, and the electric assist is just right – I get exercise without overdoing it. Best purchase I've made in years
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Alex Newman · 1 review · Experienced 2025-07-17 ·
★★★★★
Good value for money
After comparing prices, the BZ1 offered the best bang for my buck. Good motor assist. Also bought their helmet and lock bundle – feels like a complete, secure package without breaking the bank. Battery life is decent for my grocery runs.
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Gia Campbell · 1 review · Experienced 2025-07-02 ·
★★★★★
First Time with Viribus
At 72, getting on a regular bike was a struggle. ViribusVB1 tricycle with the step-through frame? The low center of gravity makes me feel incredibly stable, even on uneven sidewalks.
there was a problem with my mirror order, I notified the company and was refunded the total amount back onto my credit card. I appreciated the quick response. Do not hesitate to order from them.
Sincerely, Patricia Dalton
Reply from Viribus Bikes2025-07-14
Hi Patricia,
We are sorry to know that you have problems installing the bike. Unfortunately, we are unable to send out a pre-assembled product due to the limitations of the package size.
We do have several tutorial videos to help you set up the bike. Please visit the following website for a digital manual and an instructional video:
https://viribusbikes.com/pages/assembly-assistant
If you need further assistance, please send an email to [email protected] or call us at +1 (320) 377-3106. We will be happy to help.
Best regards,
Viribus Customer Support Team
What hasn't gone wrong with this bike! I haven't even had it for a year and it's been working for 3 weeks. It's the worst ebike that I ever bought. I wouldn't expect anyone to buy it. A real lemon!!!
Reply from Viribus Bikes2025-07-07
Dear Holly,
We are truly sorry to hear that your e-bike has been experiencing so many issues—it's clear that this hasn't been the experience you were hoping for, and we want to sincerely apologize for the disappointment and frustration this has caused.
Your feedback is incredibly important to us, and we want to assure you that we're taking this matter seriously. Your satisfaction is our top priority.
Our customer support team will reach out to you later and provide assistance in resolving the issues you are having.
Thank you for giving us the opportunity to address this situation. I truly appreciate your patience as we work together to resolve these issues.
Best regards,
Viribus Customer Support Team
Please listen to your customers at the time of their complaints.
Update:
After my review was posted and received several reviews, Viribus sent a full refund for the trike. I appreciate that finally decided to actually listen, once my experience was viewed. If only I was allowed to return the damaged item the first night I received the trike with missing and damaged parts, I would not have come to this opinion about their company.
Original review:
The return policy is a trap. I ran into a quality issue with part day one and not only did I get lied to by customer service, I got the run around. After 3 days of not getting proper assistance with my issue, I requested to return the item, well with in the “Hassle Free” return period, and received several hassles. I received a damaged part day1, yet I was told if I return the trike, the refund would be minus a 25% restock fee and be charged for buying the bike while it was on promotion. I sent pictures and video of the damaged frame which they decided to overlook. If I advised the bike is damaged, why restock it? Is that why I received a damaged item because your company is making money off damaged products? Unfortunately, I made the decision to work around that issue and try to complete the trike and ran into another issue with the chain. The instructions I received were for another version of the trike and the links were again damaged. I contacted customer service for a replacement chain and on offered videos, that I told them I watched them all on YT before calling. I was told they would pay for the replacement cost, only after I paid for it. I bought the chain Amazon and I’m still waiting for payment. Buying this trike has been an absolutely horrible experience and I wouldn’t recommend this company or product to anyone I considered a mortal enemy. Terrible product. Horrible customer service. False advertisement.
Reply from Viribus Bikes2025-07-07
Dear Sonya,
We're truly sorry to hear that your recent purchase hasn't lived up to your expectations. After carefully reviewing your case, we wanted to sincerely apologize for the experience you've had.
Upon further examination, it appears that the reasons for your return, the color not meeting your preference and the tightness of the main frame screws, are unfortunately not included in our Worry-Free Purchase (Seel Protection) policy.
Our policy covers the following scenarios:
1. Lost in-transit
2. Item damaged in transit
3. Package stolen or missing after delivery
4. Shipment significantly delayed (Domestic: 30+ days delay; International: 60+ days delay)
However, we understand how crucial it is for the product to meet your needs and are willing to make an exception for you. Kindly note that your order has been fully refunded. If you need further assistance, please get back to us again.
Thank you for giving us the opportunity to make this right.
Sincerely,
Viribus Customer Support Team
I needed a new twist throttle for my e trike, Viribus had the part in stock and was very professional throughout the whole ordering and delivering process.
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Nya Blooming · 1 review · Experienced 2025-05-31 ·
★★★★★
Terrible product, support, and experience
Order the bike and it was shipped quickly to my home. That’s the only plus. Once I opened the box and compared the parts to the instructions book, I noticed a fender was missing, the color was a different color, and it was not as completed as much as it stated on the company website. Also, the instructions were not clear, as if the manual was for another edition of the trike that I received. I called customer service for a return and was falsely advised I would receive callback in 24 hrs. After 48 business hours I called and was told to send a picture to see if my request would be approved, although the website states there is a “Hassle-free” return policy. Requested a manager and advice I would have to send an email to get approval and if return approved, there’s a 25% restocking fee for all returns + any discounts received for my order. I resolved to fix the trike using YouTube videos and order a replacement fender. As I was assembling the bike, we found that screw on the main frame was shredded during production and couldn’t be removed so I emailed customer support with a video of the shredded screw and told that I could return the bike and receive a refund minus the restock fee and FB discount. I asked about the hassle free return policy and about the company’s responsibility for their missing parts and damaged product and was told either I keep the bike or return the trike within 30 days of purchase or there will be no refunds after that. So now I am faced with keeping the bike (which I believe I will find other issues), paying a minimum $150 assembly fee plus additional fees for damaged/ missing parts, or returning a trike (that was probably a prior damaged return) and gift Viribus with $80+ of my hard earned money. I would advice buying a pre assembled trike from a trusted shop or marketplace before purchasing from this company. Horrible experience, wouldn’t recommend to anyone.
Reply from Viribus Bikes2025-06-30
Dear Nya,
We are writing to personally apologize for the unacceptable experience you’ve had with your trike purchase and our customer service. The issues you described—missing fenders, incorrect color, damaged components, unclear instructions, and failed callbacks—are completely contrary to our standards. Please know we take full responsibility, and we are here to ensure this is resolved fairly and immediately.
Could you please reply to us with your order number or contact email? We will reinvestigate your case and offer a satisfactory solution that is up to your expectations. If you still prefer a callback, please do not forget to tell us, and we will arrange it for you accordingly.
Deeply sorry again for this experience. We’ll make it right.
Sincerely,
Viribus Customer Support Team
Viribus did not send what I ordered. Your customer service has done nothing but argue with me. Viribus knows what why and what they did. After this review viribus issued a full refund which Is a good fix to this problem. Trust pilot is good protection for customers
Reply from Viribus Bikes2025-06-03
Dear Mik,
We are deeply sorry for the frustration and inconvenience you experienced with your order and our customer service. It is unacceptable that you did not receive the correct item and that our team engaged in unproductive arguments instead of resolving your concern. We take full responsibility for this failure and sincerely apologize for the disappointment this has caused. This is not the standard Viribus stands for, and we are committed to making things right immediately.
Further checking, our support team has already issued a full refund to your account. Please check if you received it, and feel free to email us if you have any other questions.
We value your trust and thank you for giving us the opportunity to restore it.
Best regards,
Viribus Customer Support Team
