Your product arrived damaged and…
Your product arrived damaged and crushed! Wheels are not true,balanced and round. Missing bolts and nuts for accessories....batteries not up to standard....will not show charge levevel upon request from button on battery ? VERY!! DISAPPOINTED BY WHAT YOU OFFER...!!!+ EXPECT COMPENSATION FOR A NEW BATTERY....DIDN'T EVEN LAST 9 MILES!
Dear Marcus, We deeply regret the inconveniences you faced with your recent purchase. Our sincere apologies for the damaged product and the challenges you encountered. Rest assured, we are committed to making things right. We've attempted to reach you for a direct discussion on the issues on your email address, but understand that communication may have been challenging. We assure you that steps are being taken to ensure this doesn't happen again, and we are dedicated to resolving all concerns. Your satisfaction is our top priority. We will contact you again or you can reach out to our customer service. We appreciate your patience and the opportunity to rectify the situation. Warm regards, Viribus Customer Support